Ray Catena of Freehold - Service Center

Between 2000 and 2020, I purchased 9 vehicles from Mercedes-Benz of Princeton. In 2021, I developed a case of “grass is greener syndrome” and purchased a 10th from Ray Catena Freehold. That was a huge Mercedes-Benz of Princeton. In 2021, I developed a case of “grass is greener syndrome” and purchased a 10th from Ray Catena Freehold. That was a huge mistake. When I was price gouged for $10,000 over list, I proceeded with the understanding that I would get extraordinary service in exchange for the premium. Instead, I’ve found Ray Catena unreliable, incompetent, and dismissive. In one instance, I arrived for a scheduled service appointment with a loaner and learned they had given my loaner to someone else. That wasted 90 minutes of my day and could have been avoided had they called me to reschedule. My GL53 was delivered new with a misaligned door, so I sent it in to be adjusted. I learned that they didn’t see the issue and simply sent it back. My service advisor couldn’t be bothered to call for clarification. I sent the car back, and the first employee to set eyes on it saw that the misalignment was plainly visible. The final straw for me was when my service advisor wrote this regarding automatic climate control. My service advisor Marian wrote: “If you have the AC on auto it will read the temperature of inside the cabin and will not blow cold until the cabin temperature reaches below what your ac is set at. We are advising that if you want the cabin at a certain temperature then we suggest taking it off auto and adjusting the fan speed and temperature to your liking.” Needless to say, neither of those 2 sentences makes sense. I should not have to educate Ray Catena service advisors on basic functions like automatic climate control. If I wanted to manage the temperate manually, I would have bought a Kia. More

I have to comment on Chris the Service manager and Taylor the service advisor, as they did go beyond to satisfy me. They worked with me to get me a discounted price for I was out of warranty. I originally the service advisor, as they did go beyond to satisfy me. They worked with me to get me a discounted price for I was out of warranty. I originally lost my temper out of frustration, but I picked my car up, it is great, and immaculate, they cleaned the interior and exterior, and it is back to normal. Thank you for your courtesy and expertise. June More

dealer lacks respect for loyalty and local residents. Totally unprofessional in handling my problem when presented to sales manager Totally unprofessional in handling my problem when presented to sales manager More

Excellent Service, friendly and polite staff. Availability of a loaner car. Clear explanation of repairs Availability of a loaner car. Clear explanation of repairs More

Terrible mercedes service they are thieves they will scam you into labor hours I've been there many times spend thousands of dollars in repair beware make sure check your vehicle they lied charged me for whe you into labor hours I've been there many times spend thousands of dollars in repair beware make sure check your vehicle they lied charged me for wheel alignment and brake flush it was never done. Other services wanted crazy amount of labor hours for something so simple. I'm going to escalate it to Mercedes benz Corporate More

I brought my car there for service on several occasions since buying it new in 2019. I have not one bad word to say about the service department or the service people. Taylor is the gentleman that helped m since buying it new in 2019. I have not one bad word to say about the service department or the service people. Taylor is the gentleman that helped me each time honestly without him I don’t know how smooth or rough things could have been. I dreamed about having a convertible Mercedes all my life after 60 years I was able to buy one. when I started going there, my grandson was 14 years old and everybody treated him so good that whenever I had to go back, he felt like he was going to visit family. Stephanie who worked up in the front treated him so kind that he loves her for giving him a teddy bear and a Ray Catina Mercedes hat. from the salesman all the way up through Service I have no complaints at all and I want to thank each and everyone of them for the kindness and professionalism that they show each of their customers when they arrive. My grandson still comes with me sometimes. More

Courteous and professional service given by personnel. Would have given five stars if they were friendlier. Would have given five stars if they were friendlier. More

The service was completed already of time and a loaner vehicle was provided for our convenience vehicle was provided for our convenience More

Taylor and the service team are awesome. The vehicle was taken in immediately and Taylor kept me informed and returned the car promptly. The vehicle was taken in immediately and Taylor kept me informed and returned the car promptly. More

Amazing experience always! Tyler N. and his whole staff from service were extremely helpful and friendly ! They brought my car back to my office to avoid me missing work and al Tyler N. and his whole staff from service were extremely helpful and friendly ! They brought my car back to my office to avoid me missing work and also kept my valuables safe when I left it in a loaner! More