Ray Catena of Freehold - Mercedes-Benz Dealership

beginning about 14 months ago I set out to purchase a new car. I had no specific make/model chosen but wandered into the MB dealer and was shown that much to my surprise I could actually afford one! I met Fr car. I had no specific make/model chosen but wandered into the MB dealer and was shown that much to my surprise I could actually afford one! I met Frank Rickards, my salesman. Frank educated me and patiently endured (without pushing a sale) my over a year long hunt for a car. I must use the following words to describe Frank; enduring (as i called and stopped in frequently without promise of a realistic sale), understanding (he sat with me as i cried over trading in my Ford Excusion of which was passed down via my deceased father)explanatory and thorough (the process of proving to me that MB can be for everyone, I bought a CPO ML 350)and let's not forget: happy. The guy is happy. Not as happy as Joe, the general manger...now that guy is so happy and joyful you actually get a tad freaked out. But the more I walked around, the more I saw happy people. Scott, the guy in finance...happy. He number crunches all day, yet still happy. Don, a second salesman who actually test drove many cars with me even though he knew I was Franks customer (they really don't make you feel like your are a SALE) and do not worry about getting thirsty, they follow you around with water bottles, never mind the killer customer lounge. I obtained a loaner car in the middle of my sale in order to make it to the kids' bus stop. (Loved that ride too)I got the tour and met all of the service people, even the guy who detailed my car. I had a very "happy" buying experience. I highly recommend Frank specifically. More

Paul worked with me for 5 hours on Saturday buying a lowly C-class Benz. Although he probably made nothing on the deal he treated me as if I was buying a McLaren. I had some financing issues with an o lowly C-class Benz. Although he probably made nothing on the deal he treated me as if I was buying a McLaren. I had some financing issues with an old Mercedes and Paul and I spent hours going over every option available. We found a great car and Paul made the numbers work. Thanks Paul!!!! More

The older I get the pickier I get. The folks at Mercedes Benz of Freehold are the best I have ever seen. They are all about what counts most, quality cars, and honest information. Most dealerships talk abou Benz of Freehold are the best I have ever seen. They are all about what counts most, quality cars, and honest information. Most dealerships talk about their customers being the loyal ones. This dealership is loyal to its customers. They don't forget who you are, whether you buy one car or a dozen. They do everything they can to get you into the car that is best for you. Once found, they do everything in their power to get the deal done. I mean everything, from setting the right price to financing or leasing; another words "soup to nuts". The finance man, Phil, is the best of the best. The experience of buying or leasing your car just doesn't stop there. Their follow up and service department is top knotch. If it isn't 100%, they will make it so, quickly and quietly. That's what I like. You won't get a "run around" or "excuses". Their sales staff is very professional, the gentleman I worked with more than once, Gary, is knowledgeable, hard working and honest as they come. When it comes to service, you are greeted with a big smile from Wayne, who delivers your car to the service area as if it was his own. Then the entire service department is made up of great service professionals that get the job done, quickly and right. I wouldn't go anywhere else. More

Dropped my S550 off for scheduled service, new Brakes, the previous day and cannot get an answer from anyone to see if the car is ready for pickup. I was disconnected twice, put on hold 4 times with the the previous day and cannot get an answer from anyone to see if the car is ready for pickup. I was disconnected twice, put on hold 4 times with the response someone will get back to you in 15 mins (3 hours ago), called back and got two live voices, the first as frustrated as me, couldn't get anyone fron service to pick up and the second said I will go find out and call you right back. Still waiting for the call and NO car! Service is terrible. I will not be back to have my car serviced or to purchase from this dealer.! Larry Long More

Had the best car buying experience of my life so far and that was all down to my sales representative Frank Rikard. A gentleman that handled every question and request with cool efficiency and I would ha that was all down to my sales representative Frank Rikard. A gentleman that handled every question and request with cool efficiency and I would have no hesitation in recommending him to anyone. If you're in the market for a new Benz....go see Frank!! More

I just went to have an idea to tread my car for a new c300 4matic and Frank Rickard got me to by the new car, He know every thing abut this car from inside out he got a good deal at the monthly payment c300 4matic and Frank Rickard got me to by the new car, He know every thing abut this car from inside out he got a good deal at the monthly payment I wanted he was very pleasant smart and professional, and the financial manager was great he know that my time was short, so he got all the working paper ready for my at no time I was out with my new car, great customer service %100 satisfaction More

I had a great experience with this dealership. My Sales Representative, Gil Nizza made my wife and I feel as if we had known him for years. He was very professional and made every effort to address my conc Representative, Gil Nizza made my wife and I feel as if we had known him for years. He was very professional and made every effort to address my concerns and needs. If I didn't know better, I would have thought he was the manager. He expidited all of the transactons in a timely manner and kept in contact with me two to three times a day, updating me on the progress of my vehicle's delivery. Thanks again, Gil Mike and Donna More

I recently purchased a new GL 320 SUV, and after a week the check engine light went on. Mercedes Benz stood by their car and wouldnt stop until they fount out what was wrong with it. There was an engine cl the check engine light went on. Mercedes Benz stood by their car and wouldnt stop until they fount out what was wrong with it. There was an engine clog and it was a tricky fix but they ordered me a whole new car, threw in the keyless go system and the rear seat climate control and rear heated seats.! Thanks Guys.. You did great!! More

I have had a terrific experience that is worth sharing with others who are considering a hair transplant. It was easy for me to decide to buy a car from MB of Freehold. Since I am very analytical in with others who are considering a hair transplant. It was easy for me to decide to buy a car from MB of Freehold. Since I am very analytical in my job, it would follow that I would scrutinize and go through proper due diligence when selecting a skilled car salesmen to handle this important purchase. I wasn't about to settle for anything but the best work and I knew I wanted a top notch, experienced professional. I researched the entire US and Canada by reading various websites and from there gathered a short list of dealers. I made phone calls and ended up visiting 3 sites in the NJ and one in NYC. Needless, to say Gary and Mark G. made the deciscion easy for me . My gratitude to you and your staff is really quite impossible to describe in words, suffice to say that my relationship with you and the work that you have done for me has turned in to a life-changing experience. I know you will continue to hold your position as leaders in your field purely because of your consistent high standard of work, and more importantly, because of the absolute ethics you apply to that work. In an industry full of charlatans you truly stand out as a shining example of how a client should be properly treated. Thank you, thank you. More

They workers were extremely cooperative, they were able to answer every one of my questions, and needs. The car was extremely clean, and ready to go for me when I was ready to buy it. Dennis Smith was extr to answer every one of my questions, and needs. The car was extremely clean, and ready to go for me when I was ready to buy it. Dennis Smith was extremely friendly, and I couldn't ask for a better sales person to help me with my needs. The sales person knew exactly what he was talking about and explained everything to me in layman's terms. The price was good, and I payed exactly what I thought I would pay for this car. More