Ray Catena of Freehold - Mercedes-Benz Dealership

I have been a loyal Volvo owner since 1995 and at one time had 4 Volvos. It was going to take a special car and experince to leave Volvo. I ended up talking with Val Pereira (no relation to me). My ap time had 4 Volvos. It was going to take a special car and experince to leave Volvo. I ended up talking with Val Pereira (no relation to me). My appointment was for 6:15 and Val was waiting when I arrived. He not only showed me the car from the outside, the engine compartment and interior, but highlighted many aspects of the car which I was not familiar with. We then went for the test drive. I like to ask about what things car companies need to improve upon and what are some of the short comings Mercedes owners have raised concerns about. Val was able to answer all my questions in a clear, concise, and down to earth matter without all of the "this is a Mercedes" and they have no issues and dont need to improve. I left a deposit and came back the second day for another test drive - armed with more questions. Once again Val provide insight and expert information. We agreed to a deal. I informed the group that I would be taking the car to my mechanic and would report any issues which FHMB agreed would be corrected. My mechanic identified a minor issue with one of the tires. I informed FHMB and received a call back from their Service Department less than an hour later. I am in the customer service industry and just about everyone talks about customer service, but Val lives it. There was no pressure and overall it was an excellant experience. It is easy to see that Val and FHMB are not in the car business but in the customer service business. They will have a return customer! More

This sales rep was the best. He went above and beyond and I would recommend his for SalesPerson of 2011 We were on our way to a Jeep dealer but decided to stop in MercadesBenz on a whim and I found the car I would recommend his for SalesPerson of 2011 We were on our way to a Jeep dealer but decided to stop in MercadesBenz on a whim and I found the car of my dreams and such a nice/informative sales person as well. I'm a happy customer. More

Getting my first Mercedes was a goal that I set for myself a very long time ago. you could only imagine how exciting it was for me to reach that accomplishment. The experience surpassed my expectation myself a very long time ago. you could only imagine how exciting it was for me to reach that accomplishment. The experience surpassed my expectations due to Gary Placona and his team at Mercedes of Freehold. He went above and beyond to seat me in the exact model I was looking for. He and his team were friendly and accommodating. The time Gary spent with me ensuring that I was happy with my purchase decision was unlike any customer service I have seen. Now that I have my first Mercedes, I can't imagine going any where but to Gary to get the ones that follow. I highly recommend him when making the decision to drive a Mercedes. More

Gary Placona was a tremendous help in assisting me with my purchase of my new car. He took great care of me. He followed up quickly on my calls and questions and most of all his genuine personality made my purchase of my new car. He took great care of me. He followed up quickly on my calls and questions and most of all his genuine personality made the sale one that i will remember. More

We had a great sales advisor (Abeth Vincent). Treated us with courtesy, respect and professionalism. He had completed knowledge of the vehicle he was selling us. The dealership also gave us good value for o with courtesy, respect and professionalism. He had completed knowledge of the vehicle he was selling us. The dealership also gave us good value for our trade-in. We did not feel short-changed in any way. The entire dealership (sales managers, financial advisors, front-desk, billing, credit, service reps) were also very professional and treated us very well. Will have no hesitation in recommending this dealership to anyone interested in buying a car fro Mercedes Benz of Freehold. Even if you walk in no knowledge of your vehicle or your trade-in you will not feel that they cheated you in any way into buying or selling your trade-in. They did not pressure us into buying or leasing a car from them. Overall it was a great buying experience. More

I had a nice experience at the Mercedes Benz of Freehold dealership. Max Pena made me feel welcome with his demeanor and professionalism. The F&I Director was pleasant and worked to get me a good interest dealership. Max Pena made me feel welcome with his demeanor and professionalism. The F&I Director was pleasant and worked to get me a good interest rate. I was there for a little over 5 hours due to a couple of issues but the staff and the amenities provided made the time pass comfortably. There was disconnect between the information posted on Cars.com from the internet sales department and the sales department at the physical location of the dealership. The online listing had the dealer clearly listed as Cars of Freehold. I had my bank issue the down payment check in that name. When I arrived, the name of the dealer was Mercedes Benz of Freehold and my check was not good. Overall I was pleased with the transaction. More

We found the dealership to be a very friendly atmosphere We found the dealership to be a very friendly atmosphere and very accessible to us. We found our Salesman Salvatore to be very patient with us and We found the dealership to be a very friendly atmosphere and very accessible to us. We found our Salesman Salvatore to be very patient with us and very professional, and help us with everything we needed to get our new car. We would highly recommend our families and friends to Freehold Mercedes Benz when they get their next vehicle. More

Offered detailed and knowledgeable explaination of all the vehicles' features. Did not feel pressured into purchasing and was very helpful in highlighting the cars attributes. Stayed in touch. the vehicles' features. Did not feel pressured into purchasing and was very helpful in highlighting the cars attributes. Stayed in touch. More

I normally don't give out ratings unless someone stands out to me and provides me with a WOW Moment, but this dealership is really terrific. I must admit I had limited time to peruse the showroom looking t out to me and provides me with a WOW Moment, but this dealership is really terrific. I must admit I had limited time to peruse the showroom looking to replace my 1997 Mercedes-Benz C-Class C230 4dr Sedan, (which still looks almost as good as new by the way), as I was on my way to a Seminar killing some time. But, I have to say Salesperson John Finley not only warmly greeted me, but he took the time to answer more than a few questions I had, even though I told him almost immediately that I didn’t have long to shop. Mr. Finley genuinely seemed interested in what I had to say, and he more than attentively listened to what I was looking for in a car. He even addressed me several times in our conversation by my first name. It’s that kind of personal attention to detail, that should not go unnoticed. His demeanor was relaxed, yet confident, and he was not pushy or arrogant in the least, which I found exceedingly refreshing, amongst those stereotyped in his profession. Mr. Finley most especially took the time to show me how much my car has evolved over the years, and all I can say is WOW to that too, and openly shared why purchasing a new vehicle would benefit me. I have say the time he took to share with me made me feel special and at ease, and even though I had to leave, I can honestly say with absolute certainty that I will be back, and it’s because this Dealership knows how to impress without pressure tactics! Thank you Mercedes Benz of Freehold! And, if you read this... Thank You John Finley for your courteous manner and wealth of knowledge! I shall say in closing, that I will be back, and I will personally ask for You. You can count on that!!! :-) More

I was visiting some friends and mentioned that my Saab 97 X SUV was getting up in miles and I would be looking to replace it. Saab stopped producing the SUV so my friends suggested that I stop in Mercedes Be X SUV was getting up in miles and I would be looking to replace it. Saab stopped producing the SUV so my friends suggested that I stop in Mercedes Benz of Freehold, they said they had worked with a salesman over there and that I should ask for him, that he was "a good egg". I asked for John Finley as they had suggested and found him to be a true professional (I am a salesman, myself). He was courteous, well informed and answered all my questions with clarity and, as far as I could tell, honesty, an attribute fast disappearing. He didn't close me only due to the fact that my wife demands I look at BMW, but as for me, I'll likely come back here to buy. Thanks, John. More