Ray Catena of Freehold - Mercedes-Benz Dealership

The one thing I look for while searching for a "used" car is Honesty! Larry Pius and the GM were above and beyond very up front and honest from the beginning. Even though I did not purchase I will "used" car is Honesty! Larry Pius and the GM were above and beyond very up front and honest from the beginning. Even though I did not purchase I will return to the Dealersahip. More

this dealer is xxxx up to customer. the service is xxxxxxxx. employee is very impolite to customer, the technicians have no experiences at all, if any body bring the car to fix in this dealer you are xxxxxxxx. employee is very impolite to customer, the technicians have no experiences at all, if any body bring the car to fix in this dealer you are hang yourself. thank you very much More

Outstanding customer service, Good Job Abeth!. Will definitely recommend my families and friends who are willing to buy Mercedes Benz to contact him in the near future. definitely recommend my families and friends who are willing to buy Mercedes Benz to contact him in the near future. More

Abeth is awesome, he followed me up several times after my first visitations. He helped me through in choosing my E Class when i had confusion between ML and E Class. I will recommend him to any of my frie my first visitations. He helped me through in choosing my E Class when i had confusion between ML and E Class. I will recommend him to any of my friends and family that is looking into buying a Mercedes Benz. More

We walked into the Mercedes-Benz dealership with simply the though of test driving a vehicle. Immediately, we experienced a level of professionalism experienced never before at a car dealership. My frien the though of test driving a vehicle. Immediately, we experienced a level of professionalism experienced never before at a car dealership. My friends suggested that we treated ourselves to a Mercedes-Benz, the Salesman (Abeth Vincent) wasted no time to address our needs. He was patient and was not over aggressive. He was very knowledgeable and confident of his product. We were treated with Respect and was given a great deal. He gained our trust and will continue to earn our business. Because of that trust, I highly recommend Abeth and this dealership to anyone in the Market for a new or used vehicle. It was a privilege to work with Abeth and I urge every to go experience such high level of professionalism. Keep up the good work!!! More

First let me say the last thing I wanted was a European Luxury car... let alone a Mercedes-Benz??? I have had various Lexus models over the past 10 years and I figured that anything other than my ES - GS Luxury car... let alone a Mercedes-Benz??? I have had various Lexus models over the past 10 years and I figured that anything other than my ES - GS or RX would be a total compromise. I mean you does it better when it comes to features and quality and amenities and leather seats included as well? Well I was convinced that Japan had it figured out when it comes to the American car buyer. I though...Who can do it better??? OK so I was wrong. Mercedes has gotten it right... albiet they still limit the amount of amenities they offer (WOW! Cup holders for the rear passengers?) but the brand has never been about fluff and just stuff. This company is all about the driver and is a drivers car which is something they have never lost sight of. Now about the dealership. When is the last time you went car shopping and actually had to wait for someone? My experiences have beedn nothing short of a physical assult to get me attention. In this case, the receptionist was attentive and offered me water while I waited and waited, I daydreamed about my future ride (I couldn't just pick one). Eventually I was approached by the salesmanager. Joe and I just sat for awhile and spoke about all things except cars... especially the house brand. So I told Joe that I just happened by his store that afternoon and had some time on my side and thought I would see what the competition to my beloved Lexus brand has been up to. After we talked about "stuff" I told him I had to get going and asked him if I could take a comparison test ride some other time. We exchanged cards and not another word was spoken otherthan I told him I would be back. He introduced me to Abeth Vincent and said I was in good hands. He was accurate with his assessment as Abeth was extremely professional and his follow-up with me was exceptional. I supposed the result of a company culture that I have to believe stems from the morning mantra...customer comes first, the customer comes first, everything else doesnt' matter. Well guess what? After taking several models out for a spin, I settled on the sweetest ride for under 50K and I'm lov'in it (warning: don't drink the kool-aid) to the point I want to drive all the time. I doubt this will ever get old for me. About the sales process...soft and very smooth. I believe Abeth and I worked a fair deal and the management was gracious about having to off-set the remainder of the payments on my 2010 Lexus 350-GS. In this case, being upside down, we had to overcome some hurdles and in doing so, the sales as well as F & I managers treated me with honesty and respect and made a difficult transaction tenable. You can't ask for more and for me they have earned my loyality and in this case, I see myself a loyal and future buyer of Mercedes-Benz of Freehold. Thank you for making me a believer in what a driver's car should be. More

Very happy with the way I was treated and the price received. Accomodated my delivery requirements and time frame. Larry was very professional and helpful. Experience was excellent. received. Accomodated my delivery requirements and time frame. Larry was very professional and helpful. Experience was excellent. More

I was treated with dignity and respect the minute I walked through the door. Max met me at the door and took me to his supervisor who immediately offered me a bottle of ice cold water. It was very ho walked through the door. Max met me at the door and took me to his supervisor who immediately offered me a bottle of ice cold water. It was very hot outside. Max sat with me and listened attentively and answered my questions. All three of them made me felt that my business mattered. Max explained all the features of the car and called me a few days later to inquire how I was doing with the car. When I returned for my license plate, I forgot the registration. The receptionist, whose name I forgot, took the registration document to me on her way home that day.I don't believe one can find better service else where. Thank you Freehold Mercedes Benz. More

I purchased my new car recently from Gary Placona and I couldn't have been more pleased with the overall experience. He was thorough in his review of each car when we were deciding which car to purchase, g couldn't have been more pleased with the overall experience. He was thorough in his review of each car when we were deciding which car to purchase, great with the follow up even after I purchased the car to ensure that I was happy with my purchase. I am thrilled with both the car and the experience. The reason I bought my car from Mercedes and not Land Rover was ultimately in the experience in dealing with Gary. I can't thank you enough and of course, my next car will be with him. I recommend him to all my friends and co workers! More

The worst dealership in the world. The salesman kept asking stupid questions, however do not allow you to do a test drive! The supervisor, Joe, is an arrogant xxx-hole!!! When we complained, he showed u asking stupid questions, however do not allow you to do a test drive! The supervisor, Joe, is an arrogant xxx-hole!!! When we complained, he showed us the door - Unbelievably!!! We went to BMW cross the street, they treated us like a human. BMW X5 is much better designed car, compared to clumsily designed mercedes. More