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Ray Catena of Freehold - Mercedes-Benz Dealership
Freehold, NJ
779 Reviews
Welcome to Ray Catena Freehold, your family-owned and operated Mercedes-Benz dealership serving the local community. Whether you're from Monroe, Old Bridge, Colts Neck, Howell, Morganville, or beyond; we're here to provide a world-class sales and service experience. We have an extensive inventory of new Mercedes-Benz vehicles, including popular models in the Mercedes-Benz CLA-Class, S-Class, and GLE. You’ll also have access to a great range of luxurious used cars, including some fantastic certified pre-owned Mercedes-Benz models. We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 779 reviews
January 12, 2013
Excellent dealership and friendly people to deal with. Would recommend to anyone who needs a car.My sales lady Chantal went above and beyond to ensure I was happy and did everything possible to make the d Would recommend to anyone who needs a car.My sales lady Chantal went above and beyond to ensure I was happy and did everything possible to make the deal work. More
by mrsdutz
Employees Worked With
Chantal Michaud
January 10, 2013
I had a wonderful experience with this dealership specifically with my salesperson Paul Vallejo. He was very knowledgeable, patient and personable. I look forward to enjoying my convertible when the specifically with my salesperson Paul Vallejo. He was very knowledgeable, patient and personable. I look forward to enjoying my convertible when the weather gets warmer and referring customers to your dealership and Paul Vallejo. More
by joannegraci
Employees Worked With
Paul Vallejo
January 09, 2013
I have been a longtime costumer and delt with many sales personnel all were very good. This time, I was very impressed with Paul's professionalism,and dedication. He projects confidence and helps you make a personnel all were very good. This time, I was very impressed with Paul's professionalism,and dedication. He projects confidence and helps you make an informed decision. I am very happy with my purchase. More
by mrsperez
Employees Worked With
paul vallejo, Paul Vallejo
January 04, 2013
Meeting Chantal was delightful, she was both informative and helpful. We were happy being MB owners and are happy once again to own a MB. Because of the day we chose to come our wait was very long but, Cha and helpful. We were happy being MB owners and are happy once again to own a MB. Because of the day we chose to come our wait was very long but, Chantal tried to help make the time go quickly. She tried to get done everything she could to help move things along which we found to be great! More
by susanbalan
January 03, 2013
On August 24, 2012, I purchased a used car from Mercedes Benz of Freehold. My salesman, Nick Castaneda, was polite, professional and seemingly competent. The car had a bit of pre-existing damage to the fron Benz of Freehold. My salesman, Nick Castaneda, was polite, professional and seemingly competent. The car had a bit of pre-existing damage to the front, lower air dam, so I asked if they would fix it to sweeten the deal. They came back with a price of $400 and advised that labor would be approximately $200, but they would waive the labor if I got it replaced there. I agreed to pay $200 towards this repair. The $200 was included in the price of the car and was placed on a "we-owe" ticket. They agreed to order the part and contact me once it arrived. ERROR #1 - Five weeks later, I still hadn't heard a thing. I called and spoke with Nick, who apologized and advised that he would have the car repaired ASAP. I then received a phone call from the service department who booked my appointment for a few days later. ERROR #2 - On or about October 1st, I arrived for my 10am appointment on time, but was told that I was actually 90 minutes early. ERROR #3 - After waiting approximately 2 hours, Ryan Bender from the service department told me that they had ordered the wrong part. They had ordered a grill piece rather than the air dam. He offered to have my car washed for me. I told him not to bother, as it was supposed to rain that day. He told me that they would do it anyway, and that he would get back to me ASAP with the correct price for the correct part, plus schedule an appointment for me to get the car fixed. 45 MINUTES LATER, I got the car back. That's 2 hours and 45 minutes for me to wait there for what ultimately turned out to be a car wash. It started to rain as soon as I left the parking lot. ERROR #4 - I never heard from Ryan Bender, so on or about December 5th, I called the service manager, Mark Morrill, and left a detailed message requesting a call back and some resolution, as we were now 3 months post-purchase. I asked that they refund my $200, because at this point, I was no longer interested in having their dealership service my car. I had had enough of their inaction and poor customer service. Mark never returned my call. ERROR #5 - On December 8th, I called Mark Morrill again but his voicemail message said he was not in the office. It directed me to assistant service manager Dondi Pollera, so I left a detailed message for him. Dondi actually called me back! He left me a message saying that he understood that this matter involved $200 and he had "NO PROBLEM" getting me a check for same. I called him back and left another message asking him to let me know when I would receive the check. He never called back. ERROR #6 - On December 31, I again called Dondi and left an urgent message asking for the check immediately. I had understandably run out of patience. ERROR #7 - On January 3, 2013, I received a call from my original salesman, Nick Castaneda. Nick asked me for a receipt for the $200 I spent to replace the grill. What?? I explained to him that I had never replaced the grill, had been waiting on them to fulfill the contract (we-owe ticket) which they had failed to do, and that I had HAD IT AND WANTED MY MONEY BACK. Nick said he was under the impression that I had gotten the grill replaced somewhere else for $200. I have no idea where he got that idea from, nor do I care. I asked for an explanation of what he was going to do for me right now, today. He said he would talk to some people and get the check cut for me today. I'm still waiting. STILL WAITING. Perhaps this dealership is good to those customers who purchase new cars, but my experience with their sales and customer service departments has been nothing but a joke. It is infuriating that what we are talking about is $200. $200! It's not a lot of money, but it's my money, and either a repair or that money is owed to me. This is a simple contract that the dealership failed to complete. I paid for a repair and they failed to complete it. End of story. This entire experience has been a tremendous waste of time. One other thing regarding the negotiation part of my "experience". When I initially agreed to buy, they offered me financing of 4.78% and said it was the best they could do. I went online that night and found financing for 2.6% with the SAME company they had offered to me. When I went back to the dealership days later to complete the sale, I let them know that I had obtained my own financing for 2.6%. Their finance manager, Billy Dye, then offered me 2.3%. Why wouldn't they just give me the 2.3% to begin with? Don't they understand that consumers can find better rates on the internet in minutes? They need to wake up. I would NOT recommend this dealership to anyone. So far I have waited 132 days for them to make right on this deal and I'm still waiting. PATHETIC. More
by khelm114
Employees Worked With
Other Employees :
Mark Morrill, Dondi Pollera, Dondi Pollera
January 03, 2013
I've recently bought a new car from this dealership and Mr. Lee Jooyeong is the main sales manager who carried a courteous and professional manner. He has a good team and I were able to decide on an exact Mr. Lee Jooyeong is the main sales manager who carried a courteous and professional manner. He has a good team and I were able to decide on an exact kind of car and options that I like. We discussed about the sale price, which is understandably always a difficult time. But Mr. Lee Jooyeong had made the process a pleasant one. In the end, we were able to decide on a sale price both parties were comfortable with, which is really a win-win situation. I was able to purchase and drive away the new car on that very day, which had exceeded my expectation. I highly recommend this dealership and Mr. Lee Jooyeong! More
by juneandmin
Employees Worked With
Lee Jooyeong, Lee Jooyeong
January 03, 2013
Thanks to Chantal for a great experience. Excellent service and a smooth, efficient dealership. The experience was akin to dinner at a fine restaurant. My C300 is my first Mercedes but it most definite service and a smooth, efficient dealership. The experience was akin to dinner at a fine restaurant. My C300 is my first Mercedes but it most definitely will not be my last. More
by vfaccurso
Employees Worked With
chantal michaud, Chantal Michaud, Barry Martin, Billy Dye
January 03, 2013
Paul is a great salesman who cares about his customer and walks through the sale process with grace and efficiency. He patiently helped me choose the right car. He followed through the sale with meticulous e walks through the sale process with grace and efficiency. He patiently helped me choose the right car. He followed through the sale with meticulous explanation of various car operation functions. This is the best car buying experience I've had and he totally deserves the five star rating! More
by juneandmin
Employees Worked With
Paul Vallejo, Paul Vallejo
December 30, 2012
I'm a very satified customer, and very appreciative to Frank Mastrovito for going over and beyond to make me happy, my intail expierence was not pleasant and when I verbalize my dissatifaction, Mr Mastro Frank Mastrovito for going over and beyond to make me happy, my intail expierence was not pleasant and when I verbalize my dissatifaction, Mr Mastrovito took over and address my concerns immediately, he listened to what I had to say, staying calm even when I lost my cool, he reassured me that he will see to it that I am a satisfied customer, his efforts are greatly appreciated, and I will make sure that I share this experience to all my patients, friends,and family, it is excellent work like this that defines a sucessful business from a failed one, and his outstanding work should be recongnized, he is an asset to this company, and quite frankly I think he is corporate material. Mr. Mastrovito thank you, words cannot discribe how happy you made me at the time of my life when I am emersed in a curve, you lifted my spirits and I am forever grateful. I would like to take this opportunity to express my thanks to Chantal Michaud for her excellent work as well, I was assigned to her and she was very pleasant, and kept me well informed at all times, she's an asset to this company and should also be commended for her excellent work. Thank you Chantal for everything, your shared life experience has helped me and you made me feel like an important person not a number, I will always be a Mercedes client because of this expierence. Thanks Michelle More
by Davidjake
Employees Worked With
Chantal Michaud, Frank Mastrovito
