Ray Catena of Freehold - Mercedes-Benz Dealership

This is my third Benz from this dealership. Always a pleasure. Never an issue. Professional, efficient, and friendly sales and service. Staff is eager to please and to build relationships, which they ha pleasure. Never an issue. Professional, efficient, and friendly sales and service. Staff is eager to please and to build relationships, which they have with me over the years. When you buy three, you get M-B Friends and Family. ;-} I will get a fourth when the time comes. Maybe an EV .... More

Avoid as any cost, better choose another Middlesex dealership! UPDATE: Unfortunately I was contacted by DealerRater and forced to change my original review due to a “it contains a call to action to v dealership! UPDATE: Unfortunately I was contacted by DealerRater and forced to change my original review due to a “it contains a call to action to visit another named dealership, which our guidelines do not allow”. Being a loyal customer, I changed few words in original version. I believe it will not affect the core of the message. Just avoid in any case if you value personal time and money. Recently visited Mercedes Freehold to fix Mercedes Me App connectivity. Called them in advance asking about appointment, but was informed it is unnecessary. Upon arrival was greeted by a nice lady on the dealership reception, it was the only positive feeling I experienced from their client orientation and hospitality. The sales manager Steve Chanis explained that the app access correction must be done by the selling dealer and can not be executed at his location. I had some serious doubts about his conclusion and decided to call Mercedes USA direct. After brief talk to their rep named John Ahjani I was insured that ANY Mercedes dealership can easily upgrade the database. So, I returned back to Mr. Chanis having John on a speaker phone. To my shocking surprise the response was “it is a premium time and I have no time and people to assist”. Then he turned back and walk away. Still having Mercedes USA on a speakerphone, I asked for advice and further action. With all respect to John, he was voiceless for almost a minute, then quietly whispered - “What he just said?” Then getting back to reality, he advised to write down an official complaint about the treatment received, also insured me of doing the same on their side. Further on, I returned back to the hall and called Steve Chanis again asking him AGAIN to book an appointment if necessary, willing to pay the money to have the issue fixed. He was patient enough to drift back and advised to call him on Monday and “we would think about it”. Monday morning I called Mercedes (censored) and fixed everything through the phone in 5 minutes. Sales person named Chris was helpful, polite and professional as you would expect from the Mercedes. Thanks again Chris for your help and kindness. You are asset for your organization and your professionalism and patience hearing bring relief to customers. I will put this review on (censored) Mercedes website, because heroes must be recognized. Doing small things daily and make customers happy is a key for a successful business! In conclusion, I would never go again to Freehold Dealer. Would not even look at their direction. Everyone knows the market situation. Everyone understands it is your(dealers) time, but disrespect, arrogance and unprofessionalism must be punished financially. And you, Mr. Steve Chanis will never receive a penny out of my and my friends pockets! More

I can't say enough about the service and professionalism of Gina Pantano. This is our second Mercedes using Gina's and the experience couldn't be better. We stopped in one day for only an hour and selected of Gina Pantano. This is our second Mercedes using Gina's and the experience couldn't be better. We stopped in one day for only an hour and selected a car. Came back the next day and within 45 minutes we were driving off the lots. You hear about those all day nightmare experiences at a dealership trying to buy a car. This won't happen when using Gina. More

My truck was in for parts warranty work. Service was great, minimal wait time, no hassles. great, minimal wait time, no hassles. More

My old car was deemed “totaled” by my mechanic so I was in desperate need of a car. I am a big fan of Mercedes which I have driven the majority of my life. I had recently purchase a new car last year from in desperate need of a car. I am a big fan of Mercedes which I have driven the majority of my life. I had recently purchase a new car last year from Ray Catena so I was in the market for a used car. I reached out to Gina Pantano from Ray Catena Freehold asking for assistance in a used car search for a 2018 GLA. She was able to source the exact make and model that I was in looking for. However, I did not have time to drive over to the dealership to inspect the car so I asked Gina if you could give me her assessment of the interior, exterior and the mechanical components. I fully trusted her feedback so I asked her to put together the documents to purchase the car. She expedited all the documents for me to sign in a 24 hour period. When I arrived at the dealership Gina had the car fully prepped and ready to go. A service person took time to review the ins and outs of the vehicle. I was done within 45 minutes I cannot stress how impressed I was in the professionalism and speed to get the car ready for pickup. Ray Catena of Freehold is a 5 star car dealership. More

There aren’t enough superlatives to describe Gina. She’s simply AMAZING!!! Her diligence and responsiveness was off the charts!! Best sales experience I’ve ever had with anything!! simply AMAZING!!! Her diligence and responsiveness was off the charts!! Best sales experience I’ve ever had with anything!! More

Nice people who tell us the service department is why the price of vehicle isn't negotiable. A totally ridulous waste of time. Embarrassing low ball offer on trade in and standing firm on sticker price. Not price of vehicle isn't negotiable. A totally ridulous waste of time. Embarrassing low ball offer on trade in and standing firm on sticker price. Not.worth a visit. More

Anthony and I were communicating for a year to get out of my lease early and the time was never right but Anthony always kept in touch with me and he'd run the numbers for me every few months until it finall my lease early and the time was never right but Anthony always kept in touch with me and he'd run the numbers for me every few months until it finally made sense to trade in my vehicle and get the Mercedes. He was great to work with, extremely patient, and explained every detail to my wife and I. He's always a phone call or text away. Would definitely recommend Anthony and Ray Catena MB of Freehold! More

Meeting Gary the first time was a very good experience. He was extremely knowledgeable and not a high pressure sales associate. He helped us so much that was the reason we bought our second car with his as He was extremely knowledgeable and not a high pressure sales associate. He helped us so much that was the reason we bought our second car with his assistance. I highly recommend Ray Catena and Gary Placona More

The team at MB Freehold made our entire car buying experience comfortable and painless. We were treated with respect the entire time, had all questions clearly addressed and received the vehicle in pr experience comfortable and painless. We were treated with respect the entire time, had all questions clearly addressed and received the vehicle in pristine condition. I’m confident we will be return customers. More