Ray Catena of Freehold - Mercedes-Benz Dealership

BEWARE, this is my experience. they had a Certified pre owned advertised. it was a 2009 CL63. they sent me a copy of the Certifed pre owned report and it was listed as NO odors, No paint damage, NO damage owned advertised. it was a 2009 CL63. they sent me a copy of the Certifed pre owned report and it was listed as NO odors, No paint damage, NO damage to Windsheild. below is my email to the dealer when I received the car. Lee, Want to follow up on a conversation I just had with jack. The car was delivered at 6:45 yesterday morning. The delivery guy pulled it in my garage. I walked around it with him for the inspection report and he showed me the dents, scratches and chipped windshield that was not disclosed to me or noted on the CPO report. I then left for work without looking at the car anymore. When I got home yesterday evening I got in the car and the smoke odor will knock you down. There is no way this car could have passed the CPO inspection. On the CPO report the box is checked "OK Passed" for odors in the interior. This also was not disclosed to me. I had a specific conversation with Jack before I agreed to purchase. I said please drive the car and then walk around it and tell me of any issues. I have never purchased a car over the phone and would never would if it was not a CPO. Jack called me back later and said it all checks out great, beautiful car. There were many opportunities to disclose this to me and you all chose not to. Not to mention the errors on the CPO report. My question is what else was checked off of but is not up to standards. I could maybe live with the few exterior issues but there is NO WAY I can accept this car with the smoke odor. I would never expect this from a luxury Mercedes dealer. Based on the above info I want my money returned due to the non discloser and fraud committed on the CPO report. Not to mention you moral obligation to disclose this to me. My wife is allergic to smoke and there is no way either one of us are going to ride in this car, the smell is horrific. They did agree to take the car back but they failed to reimburse my total cost. it took them 30 days to return my money which i paid intrest on and they did not give that to me. I had a fedex fee and a wire fee and I did not get that either. so I'm out $300 not to meantion the constant time invested for that 30 days to get them to follow thru. This dealer has a "F" rating with the BBB, to bad i did not check this out first. leson learned. The resson why I gave them the bad rating is they are not honest people and they still owe me money. More

Watch out for these guys!!!! I tried to buy a car from Watch out for these guys!!!! I tried to buy a car from them and they accepted my offer to purchase the car and then they proceeded to sell the car Watch out for these guys!!!! I tried to buy a car from them and they accepted my offer to purchase the car and then they proceeded to sell the car to someone else despite having reached an agreement to sell. They refused to get the dealership manager on the phone and I informed them I would be writing a poor review. At this point Barry threatened me and told me that if I wrote a bad review they would write dozens of false reviews about my company and make my life a living xxxx. These guys are terrible!!! More

After my experience at Mercedes Benz of Freehold I can definitely say that they go the extra mile at this dealership. Chantal, one of their client advisers, was with me every step of the way and really m definitely say that they go the extra mile at this dealership. Chantal, one of their client advisers, was with me every step of the way and really made me feel comfortable throughout the whole process. Right from the moment I arrived you could tell how professionally run this dealership was how they make sure the customer's needs always come first. The General Manager Frank Mastrovito even checked in on us and made sure everything ran smoothly for us and that I was completely satisfied with my experience there. Once it was time to do the financing Barry was very helpful and made sure every was well explained and clear. I would definitely go to Mercedes Benz of Freehold again and highly recommend it. More

I just purchased a beautiful Mercedes Benz from Mr. Joe Viverito and I couldn't be happier( unless of course the car was free). My husband and I never felt sales pressure and Mr. Viverito respected our wi Viverito and I couldn't be happier( unless of course the car was free). My husband and I never felt sales pressure and Mr. Viverito respected our wishes when we wanted to shop around. Mercedes Benz of Freehold offered the best deal and friendliest service. We will refer all our family and friends to visit Mr. Viverito when shopping for a car. Thanks Joe! More

I am so pleased with my Mercedes thanks to Paul Vallejo. He was considerate, respectful, patient, and a true gentleman. This is my first Mercedes Benz, and he made sure that I understood all features and w He was considerate, respectful, patient, and a true gentleman. This is my first Mercedes Benz, and he made sure that I understood all features and was comfortable before leaving the showroom with my car. A great experience on an otherwise rainy and dreary day! Gerri Daum More

CHANTAL MCHAUD, WORKED CLOSELY WITH US IN HELPING SELECT OUR MERCEDES. SHE WAS VERY INFORMATIVE ABOUT THE VEHICLE AND THE DEALERSHIP. SHE MADE OUR PURCHASE EASY AND ENJOYABLE WHETHER IT WAS GETTING US WATER OUR MERCEDES. SHE WAS VERY INFORMATIVE ABOUT THE VEHICLE AND THE DEALERSHIP. SHE MADE OUR PURCHASE EASY AND ENJOYABLE WHETHER IT WAS GETTING US WATER OR ARRANGING OUR TEST DRIVE ALL WORKED OUT TO OUR LIKING. SHE DIFFENTLY PUT CUSTOMER FIRST . CHANTAL MADE SURE OUR VEHICLE WAS READY FOR DELIVERY AND TOOK A HANDS ON APPROACH THAT EVERYTHING WAS RIGHT. SHE EVEN REMOVED THE OLD LICENSE PLATES HERSELF. DEALING WITH CHANTAL MADE OUR PURCHASE AWESUME. I AM A RETURNING CUSTOMER AND THIS WAS THE BEST EXPERIENCE . IT KEEPS GETTING BETTER. CHANTAL IS AN ASSET TO MERCEDES BENZ OF FREEHOLD. THANK YOU CHANTAL. More

The reason I gave a great review today would be because of the kindness I received from Chantal Michaud. For starters Chantal met me at the front door to greet me (Professional). Since I am already a ner of the kindness I received from Chantal Michaud. For starters Chantal met me at the front door to greet me (Professional). Since I am already a nervous person by nature, it was very comforting. Now I was not an original lessee of Freehold Mercedes (I was at Ray Catena). I met Chantal at the free dinner and giveaway several months ago. That night she told me about all the wonderful cars that are arriving in 2013. Chantal would follow up with me by email which any real professional sales agent of Mercedes Benz should do. The day I leased the car Chantal tended to my needs which is nice after tending to my clients needs all week. I had prior engagements made before leasing the car and was on a time frame. As your well aware leasing a car takes a great deal of time and patience. Chantal focused the entire time from start to finish and was extremely efficient. When I organically arrived 3 hours prior, I noticed that Chantal's lunch did also. Now that salad went uneaten on her desk the entire 2 hours I was there (on another note I ate twice thank you for the sandwich). Hard work pays off. That is why I am now a life time customer and will refer clients and relatives to Mercedes Benz of Freehold. Sincerely, Eric Starker More

There is one and only one reason why I drive a Mercedes today. I am not a rich guy and work hard for every penny I earn so my decisions are closely made witht he best interest of my family in mind. The exe today. I am not a rich guy and work hard for every penny I earn so my decisions are closely made witht he best interest of my family in mind. The exellent customer service and attention to detail I received from Chantal is to be admired. I was never pressured, given time to think, and she continuely followed up with me to ensure all my options were on the table. When I finally decided she kept me up to date with through the entire process. She even took the time to take pictures of my wife and I when our Mercedes was delivered to us. She left a lasting impression that without a doubt will bring me back when Im ready for my next Mercedes. Thank you Chantal. More

Larry Pius has the unique ability to make his customers feel as though he is representing them as well as his dealership during negotiations. Larry has excellent product knowledge, something not always evi feel as though he is representing them as well as his dealership during negotiations. Larry has excellent product knowledge, something not always evident at other dealerships. More