Ray Catena of Freehold - Mercedes-Benz Dealership

My wife and I were treated like gold from the moment we entered the dealership. The associates were not concerned with how much you were spending but that you felt welcome at the dealership. Every question entered the dealership. The associates were not concerned with how much you were spending but that you felt welcome at the dealership. Every question and concern was dealt with quickly and professionally. The associates Willie and Billy are great assets to this organization. More

MBofF had a great selection of automobiles. Paul Vallejo product knowledge of all autos tested was amazing. I will definitely purchase another vehicle with him. product knowledge of all autos tested was amazing. I will definitely purchase another vehicle with him. More

After several dealerships, we found ourselves at Mercedes Benz of Freehold. Needless to say, this was not a local dealership for us, and the drive, although scenic, was a distance from our home. However, th Benz of Freehold. Needless to say, this was not a local dealership for us, and the drive, although scenic, was a distance from our home. However, there was an immediate positive difference in the atmosphere, when we arrived. It started with that first hello, and friendly smile. This came from the young woman who initially greeted us. Unfortunately, her name has slipped my mind, and puzzling is the inability to locate her photo on the Dealership’s employee website, although, I may have simply missed it. However, that first encounter with an employee within any establishment can essentially retain a potential customer, or result in a quick exit. Ultimately, for me, this depends on the reception, professionalism, courtesy, warmth and most importantly, an unassuming body language. In any event, this young woman sat behind a counter, in front of her computer. We told her our name – and upon locating us on her computer screen - she quickly informed us that Rob would be over to meet us. When Rob came over, he quickly said hello, introduced himself, and asked if we cared for anything to drink. Rob’s demeanor was warm and very pleasant. In fact, his personality proved to be easy-going, friendly, energetic and knowledgeable of the vehicle. As we test drove and discussed the vehicle, I asked him basic questions about himself (i.e. where he grew up). Rob’s answers were funny, honest and quite humble. Rob was clearly a pleasure to work with during this ultimate purchase. Upon returning to the Dealership, Rob was responsive and answered our many questions about the vehicle. When unsure, his response was to find appropriate resources within the dealership who more knowledgeable and experienced. Rob’s energy, enthusiasm, and “mien” remained positive throughout the entire process, and time was not a factor. My overall experience with Mercedes Benz of Freehold was positive. Customer Service was exceptional, with a warm and friendly atmosphere. The excellent price for my vehicle was possible because of one man, Frank Mastrovito, the General Manger. Frank proved that patience is a virtue, and that the Dealership surely appreciated my business. However, it would not be at the cost of “just another sale”. Frank simply required a few more hours. By giving Frank the time he needed, I was ecstatic to learn that a rate was secured that I could not have anticipated or received on my own. Thank you again, Frank, and all those people around you who make your Dealership work as a team. Susan K. More

We were hopeful about our experience, since the dealership was clean and well-organized. Unfortunately, that's where it ended for us. The salesman was nice, but very nonchalant about gaining our dealership was clean and well-organized. Unfortunately, that's where it ended for us. The salesman was nice, but very nonchalant about gaining our business--almost as if we were bothering him with our used-car purchase. We were interested in a car we saw on their lot. It had one price on the window sticker and the salesman told us it was another price and basically too bad about the price difference. He then insisted that there was no sticker on the car with the price we saw. When we went outside to look at the vehicle, the salesman asked us to walk from the back to the front of the dealership (where they moved our car that was being appraised) and then to drive back to the lot where the vehicle was. On the way to our vehicle we saw some employees drive back to the lot quickly. As we were driving back to the lot, the car was coming back out. Miraculously, when we got to the car, the window sticker was missing. Unfortunately we didn't think to take a picture of it beforehand. Who would expect it to come to that?! PS - We should have done our homework. This dealer pads their reviews by writing their own positive reviews and giving themselves 5 stars. I am a digital marketer--it is VERY obvious they do this and who at the dealership does this. BEWARE: They have an "F" with the BBB! More

I recently leased a car with Robert Lisi's assistance. He was exceptionally professional. I would highly recommend going to see him. He was very knowledgeable and his service made it the be assistance. He was exceptionally professional. I would highly recommend going to see him. He was very knowledgeable and his service made it the best experience I've ever had at a car dealership. More

Chantal was friendly, knowledgeable and trustworthy. She helped me through the whole buying process on a used Lexus SUV. She made the purchase procedure very easy and enjoyable: if you're looking for a smoo helped me through the whole buying process on a used Lexus SUV. She made the purchase procedure very easy and enjoyable: if you're looking for a smooth & zero-hassle car purchase yet still with good price, call Chantal ! More

Paul was a great guy to deal with. He helped us so much and I would greatly recommend him to anyone ! Very friendly , thanks for making our first car so easy !! YENIFERS and I would greatly recommend him to anyone ! Very friendly , thanks for making our first car so easy !! YENIFERS More

All staff were friendly and courteous. Facility is clean and welcoming. Vehicle was well prepared and fairly priced. The purchase was conducted without pressure and concluded in one afternoon. and welcoming. Vehicle was well prepared and fairly priced. The purchase was conducted without pressure and concluded in one afternoon. More

The sales associates were very friendly, and were able to help with everything we needed. The car was very well prepared and the process was pretty straight forward. Not to mention its always a better experi help with everything we needed. The car was very well prepared and the process was pretty straight forward. Not to mention its always a better experience when the person your dealing with is beautiful as well! More

The staff at Mercedes Benz of Freehold made my first leasing experience enjoyable. You feel valued as a customer, and they make it a point to answer any questions/concerns you may have. Robert Frazett leasing experience enjoyable. You feel valued as a customer, and they make it a point to answer any questions/concerns you may have. Robert Frazette in particular was great to work with, and goes above and beyond to make sure the customer is comfortable and satisfied with their purchase. I will definitely purchase/lease again with him for my next vehicle! More