Ray Catena of Freehold - Mercedes-Benz Dealership

Disaster of an experience in buying a Mercedes! I went to Mercedes of Freehold based on an incentive from United Airlines and what a disaster it was. I was trading in a Mercedes and we agreed on a p I went to Mercedes of Freehold based on an incentive from United Airlines and what a disaster it was. I was trading in a Mercedes and we agreed on a price and they said they had one in stock. I just needed to discuss with my wife if black was ok. I called back and we agreed and I gave a deposit. 4 days later they don't have a car and nothing to offer me. How can you do business that way? More

Avoid this place at ALL COSTS!!!!!!! I've brought my GL here almost 5 times in 6 months. Every time it comes in, they nickel and dime every single repair, and always push for unnecessary I've brought my GL here almost 5 times in 6 months. Every time it comes in, they nickel and dime every single repair, and always push for unnecessary repairs to up sell their services (put new wipers on 2 days before service - was told i needed new ones when brought in here). My recent visit was the straw that broke the camel's back - when it was a 300 dollar AC repair, that rose to 2500 dollars within 30 minutes, since they "forgot" to tell me about a few other things. When i refused the repairs, it became a negotiation - and they could reduce the cost to 1500 - my question is - why are you trying to charge me an additional 1000 dollars, and only when i ask to have my car back, begin negotiating repair costs - when the xxxx has a service center ever been a place of significant negotiation?? Also - they slow rolled my initial repair as i was killing time speaking with sales - in hopes of me buying a car from them. Overall, the shadiest place i've ever been too - they single handedly have almost turned me off from the brand all together. I will NEVER bring my cars there, and have made sure to tell everyone i know to avoid this place at all costs. Horrible, horrible service. Beyond shady operation. BBB complaint submitted. Hope this place goes away and ceases to tarnish an overall great brand in Mercedes. More

Great service experience! Outstanding personal service provided to me by Mike Halleran. I found him to be friendly, helpful and professional. I highly recommend working with Outstanding personal service provided to me by Mike Halleran. I found him to be friendly, helpful and professional. I highly recommend working with Mike as he genuinely strives for customer satisfaction. More

Always a ripoff I bought my car at this dealership. Every service visit starts and ends with extortion. Last one got me to the point where I will never buy another I bought my car at this dealership. Every service visit starts and ends with extortion. Last one got me to the point where I will never buy another Mercedes in my life. They quoted me over $4000.00 worth of work and the work did not address the concern that made me bring in the car. When I asked about the issue I brought the car in originally for, they told me they needed to do the work they recommended first and they could not tell if anything else was wrong. More

Mercedes Benz Dealership to Avoid Disorganized, unfriendly, discourteous and difficult to do business with. Had a scheduled appointment made with the sales department. When I arrived Disorganized, unfriendly, discourteous and difficult to do business with. Had a scheduled appointment made with the sales department. When I arrived,they couldn't locate the sales person. Had to wait 15 minutes for another sales person who was rude and disinterested. The sales manager was of no help and gave me misinformation. I have purchased more than a dozen Mercedes Benz vehicles, but would not go back to this dealership. Their prices were high also. Better off to go to Contemporary Motors or Mercedes Benz of Morristown. More

new glk350 2014 dealer was very helpful, and look after every need, even through the freezing weather outside, he went above and beyond what I had expected. thank you dealer was very helpful, and look after every need, even through the freezing weather outside, he went above and beyond what I had expected. thank you for making this transition very easy for me. More

Treated Like Royalty My husband and I cam from Ohio to purchase our vehicle. We rarely work with dealerships and I have to say that we were extremely pleased with our expe My husband and I cam from Ohio to purchase our vehicle. We rarely work with dealerships and I have to say that we were extremely pleased with our experience. Gayle was a pleasure to work with and the dealership was very friendly. We would consider purchasing from them again! More

Review Outstanding service from Gayle Dimitri. Very professional thorough professional. I highly would recommend her for any friend looking to purchase a Mer Outstanding service from Gayle Dimitri. Very professional thorough professional. I highly would recommend her for any friend looking to purchase a Mercedes. We end up purchasing a BMW per my daughter wish but I would definitely use her service for my new car More

Anthony Tango was very friendly and helpful thru the entire purchase and was a good experience but not a very good experience with the finance team. Could have been better. entire purchase and was a good experience but not a very good experience with the finance team. Could have been better. More