Ray Catena of Freehold - Mercedes-Benz Dealership

Searching for a loaner Mercedes C300 Called Freehold Mercedes searching for a C 300 that I could afford. My lease was up in a few days and Alex called me back with the solution. I was ve Called Freehold Mercedes searching for a C 300 that I could afford. My lease was up in a few days and Alex called me back with the solution. I was very surprised when I actually saw what he came up with. He had the two cars waiting for me to show when I arrived. He listened to what I was looking for and found it. Two 2017 models that fit my budget. Very pleased and Alex worked with his manager Steve Chanis to get me a deal that I could live with. Thank you to both Alex and Steve! More

Unreasonable and a total waste of time. Brought my e350 coupe in for a diagnostic, it had a check engine light and the left daytime and low beam were out. I have a third part warranty so nat Brought my e350 coupe in for a diagnostic, it had a check engine light and the left daytime and low beam were out. I have a third part warranty so naturally they covered the check engine light and that was fixed but not the head lamp issues. The senior service accountant quoted me $1400 for the headlight out of pocket so I declined, deciding to take it else where to get a better rate. I received my car back with 4 warring lights on the dash... now the left blinker is not working, neither is the high beam and the previous issue, the low beam and the parking light are out. When I spoke with the senior service specialist again he told me that the headlight is failing and that replacing the unit and paying $1400 will make the newly created problems go away. Based on my tone of disappointment in the conversation, he reiterated that he sleeps good at night knowing he did everything he could to fix my issue. I believe that once they found out that I wasn't going to pay the $1400 (almost 10% of the vehicles trad-in value) they just slapped it back together carelessly, creating the two additional lights on the dash. In conclusion, if you make calculated decisions and don't like to throw money into the wind, stay clear of this Ray Catena location as I have had very positive experiences in other Ray Catena locations. More

Our first Mercedes We went to buy our first Mecedes. We met with Alex and he showed us several models and was never pushy. We sat down and were able to come to a deal on We went to buy our first Mecedes. We met with Alex and he showed us several models and was never pushy. We sat down and were able to come to a deal on a ML350. We are very satisfied. More

Our first Mercedes We went to Little Silver and didn't like the approach. So happy we went to Freehold and met Alex. Was looking for a pre owned a purchased a brand ne We went to Little Silver and didn't like the approach. So happy we went to Freehold and met Alex. Was looking for a pre owned a purchased a brand new car. Great approach and personality. Alex closed the deal. More

Alex was great Alex was extremely helpful in buying my first Mercedes vehicle, excellent buying experience, he was patient and never pushy, always listening to my wa Alex was extremely helpful in buying my first Mercedes vehicle, excellent buying experience, he was patient and never pushy, always listening to my wants and needs! More

Excellent car purchasing experience for our family! My son and I worked with Alex to buy my first Mercedes!! The entire experience was friendly, no pressure, very efficient and actually enjoyable. Alex My son and I worked with Alex to buy my first Mercedes!! The entire experience was friendly, no pressure, very efficient and actually enjoyable. Alex made it a very stress free experience! He was always responsive, very good at getting us all the information we needed to buy our first Benz! If I ran a dealership I'd try to hire sales professionals like Alex. The car is great, thank you! More

Bought a GLE 350 We worked woth Alex to buy my first Mercedes!! Alex made it for us a very easy experience! His service was outstanding and went back and forth for us We worked woth Alex to buy my first Mercedes!! Alex made it for us a very easy experience! His service was outstanding and went back and forth for us to get us a better deal! I definitely recommend his service! More

"Best Car Buying Experience" As a mom always having the "mom" car, this was a huge step for me both in size and type of car that I purchased. I went from a huge SUV to a sleek, fa As a mom always having the "mom" car, this was a huge step for me both in size and type of car that I purchased. I went from a huge SUV to a sleek, fast, 2 door coupe (which I absolutely LOVE). Alex was very professional from our interactions via email, phone conversation and in person meeting. He was extremely knowledgable about the car and features, but more importantly, about my needs in a car. I couldn't be happier with the service or my final choice. Alex worked for me and with me to keep my payments where I wanted them to be. Enjoying this car so much and know that my next purchase will be here, too. Thank you for all of your patience with an uncertain mom. More

Best practices in car sales Yesterday my husband & I stopped at Freehold Mercedes to 'look' at the GLE SUV. Alex Aravena and his boss Matt made our visit (and ultimate purchase!) Yesterday my husband & I stopped at Freehold Mercedes to 'look' at the GLE SUV. Alex Aravena and his boss Matt made our visit (and ultimate purchase!) the easiest & enjoyable car purchase. Their professionalism, knowledge and no pressure styl are truly an asset to Mercedes of Freehold. We highly recommend future customers to ask for Alex & Matt in making their purchase. More

Excellent Beautiful work from the salesman Alex really appreciate what he said and did for us we are very happy with the car great job be blessed Beautiful work from the salesman Alex really appreciate what he said and did for us we are very happy with the car great job be blessed More