Ray Catena of Freehold - Mercedes-Benz Dealership

Phenomenal! Best experience I ever had buying a car, and Matt is the KEY reason why. He was patient, listened, helped, suggested, never pushed. Gained my trust Best experience I ever had buying a car, and Matt is the KEY reason why. He was patient, listened, helped, suggested, never pushed. Gained my trust immediately and did right by me from beginning to end. He is THE definition of what a sales rep should be and what top customer service should like. Thank you Matt for an unforgettable car buying experience! More

Great Experience Our sales representative, Gina Pantano was great! Knowledgeable, no rush, no pressure and so patient. Leased 2 cars from her. On a scale of 1 - 10 wo Our sales representative, Gina Pantano was great! Knowledgeable, no rush, no pressure and so patient. Leased 2 cars from her. On a scale of 1 - 10 would give her a 11!! Thank you for such a great experience. Alan & Diane Winik More

Dennis Smith Matt Bauer Sam Carthan My wife and I were treated with great care respect and attention. We received open and honest answers to all our questions. Dennis Smith was a superb My wife and I were treated with great care respect and attention. We received open and honest answers to all our questions. Dennis Smith was a superb professional. Very knowledgeable and helpful. I rate them with the highest MARKS. More

Wonderful Experience! This is the second car we purchased from Gina. She is professional but makes you feel like a friend too! She is knowledgeable and a pleasure to deal w This is the second car we purchased from Gina. She is professional but makes you feel like a friend too! She is knowledgeable and a pleasure to deal with! Great asset to Ray Catena! More

A Great Buying Experience! I have been purchasing cars since 1955.Gina is the best salesperson I have ever had.She truly cares about her customer's needs.She has a "no-pressure" I have been purchasing cars since 1955.Gina is the best salesperson I have ever had.She truly cares about her customer's needs.She has a "no-pressure" approach to car sales.I felt very comfortable throughout the buying experience. More

Polite responsive and doesnt give any nonsense pitches Dealing with the dealers in north jersey you feel like your just another sale. You ask questions and they drive you insane to get the bottom line. I h Dealing with the dealers in north jersey you feel like your just another sale. You ask questions and they drive you insane to get the bottom line. I have not met nick in person and came from a costco auto program referral. I asked him to give me exact numbers on everything and I built a specific car as well. He located similair cars and answered every question I had. He did it with class and I felt like a human being not just another sale to him. He was polite and left such a great impression about him. He is an intelligent guy and respects your time. I know who I am coming to to avoid the rif raff and bolagna from being in a congested area. I am coming to Nick and I feel so comfortable with him and his amazing customer service skills and knowledge. Thank you for the great experience. More

Great experience I’m a tough sell, but Gina P stayed with the program very professional, and made the deal happen. She’s a great asset to this firm I’m a tough sell, but Gina P stayed with the program very professional, and made the deal happen. She’s a great asset to this firm More

Excellent Customer Service! Proud owners of a 2018 GLC 300 4 Matic. I Contacted Ray Catena Mercedes-Benz of freehold in February and had the pleasure of connecting with Gin Proud owners of a 2018 GLC 300 4 Matic. I Contacted Ray Catena Mercedes-Benz of freehold in February and had the pleasure of connecting with Gina Palano, we started a phone and email relationship that lasted over two months. This relationship resulted in the most amazing car buying experience that I have ever had. It was a long car buying journey that she traveled with me patiently. Gina was informative, and willing to email the vehicle of choice, with the features I asked for. She sent me six GLA 2017 and 2018 new and used with manufacturer specs. I looked at them and got distracted because I knew I had quite a few weeks before the end of my current lease. After a few weeks, I called Gina again to let her know I was still interested and was planning to come in for test drive and to look at colors. Another couple of weeks pass before I contacted Gina again. She continued to patiently work with me and encouraged me to come in. Two weeks before my lease ended, I visited the dealer just to look at colors but Gina wasn’t there. I was greeted immediately and someone by the name of Anthony was assigned to assist me. He was helpful and tried to close the deal for Gina but after inspecting the GLA I realized it was smaller than my current vehicle. I decided to look at a larger vehicle, so I called Gina to let her know I wasn’t happy with the GLA. She stepped right up to the challenge and worked hard to find me the right vehicle with the features I needed. She followed up in a timely manner and made herself available if I had additional questions. She worked out all the details and got me into a GLC. In conclusion Gina displayed courtesy, patience, product knowledge, customer service skills, and friendliness. I look forward to my next car buying experience with Gina Palano. A. H. and C. B. More

worst service ever They didn't give me a loaner because i didn't buy my Mercedes S550 in Rey Catena location. Then i called Mercedes of Greenwich in Ct to do service and They didn't give me a loaner because i didn't buy my Mercedes S550 in Rey Catena location. Then i called Mercedes of Greenwich in Ct to do service and they gave me a loaner without any problems. I'm driving 2015 Mercedes S550. Im waiting for new model of S550 that will come out probably in 2020 and i will go to Mercedes of Greenwich to buy it because they provide better service instead of going to Mercedes of Freehold. They just lost a $100, 000 customer. More

Best experience for car buying ever Alexander has a true spirit of sales man. He focuses on client's need and be flexible as much as he can to work around with all the needs. He has the Alexander has a true spirit of sales man. He focuses on client's need and be flexible as much as he can to work around with all the needs. He has the full respect on any unexpected changes and manage professional ly to make the car buying experience phenomenal!! We greatly appreciate his effort and kindness and even a great opportunity to get to know him in person well. We want to give special thanks to Matt as well as for making decisions so smoothy behind the scene to essentially help us get the car we need! It won't be such a delightful visit without Matt Bower!! More