Ray Catena of Freehold - Mercedes-Benz Dealership

Terrible mercedes service they are thieves they will scam you into labor hours I've been there many times spend thousands of dollars in repair beware make sure check your vehicle they lied charged me for whe you into labor hours I've been there many times spend thousands of dollars in repair beware make sure check your vehicle they lied charged me for wheel alignment and brake flush it was never done. Other services wanted crazy amount of labor hours for something so simple. I'm going to escalate it to Mercedes benz Corporate More

On January 9th 2024 I attempted to buy a 2020 Mercedes S-560 from Ray Catena of Freehold. The purchase was online and over the phone, We had agreed on the purchase price of the car and I was arraigning sh S-560 from Ray Catena of Freehold. The purchase was online and over the phone, We had agreed on the purchase price of the car and I was arraigning shipping to Grand Junction Colorado. Because the car was being shipped out of state I am not required to pay New Jersey State sales tax. Well, first they attempted to charge me New Jersey tax and when I pointed out that they can't do that they removed the New Jersey sales tax. However, I am required to pay Colorado state sales tax when I register the car in Colorado. However, the dealership insisted that they collect Colorado state sales taxes for some reason. This is not their responsibility! New Jersey is not a reciprocal state with Colorado and I was told by the Motor Vehicle Division of my county to not pay Colorado Sales taxes to the dealership. I have bought 2 other cars out of state before and this is how it works. I am required to pay the price of the car plus D&H. It made no sense for them to want to collect Colorado state taxes in New Jersey. I am pretty sure that Colorado would have never seen one penny of that and the motor vehicle department here agreed. Basically, it was just real sleazy. So, I terminated the sale when they insisted on collecting Colorado Sales Taxes. More

I have leased many vehicles in my life and never felt as comfortable and relaxed as I have when working with Chris Russo! His curtesy, insight, demeaner and most of all his character are what brings us back comfortable and relaxed as I have when working with Chris Russo! His curtesy, insight, demeaner and most of all his character are what brings us back to Ray Catena for another lease! The entire experience at Ray Catena, from meeting the staff at the front desk, to being acknowledged by the General Manager (Ms. Farrell), to going over the vehicle with Vinnie and ultimately working with a Sales Representative like Chris was nothing short of amazing! I can honestly say that I consider Chris a friend at this point - that's how comfortable he always makes us feel! Thank you Ray Catena of Freehold and thank you Chris!! More

It is a pleasure to do business. Helpful. Caring. Accommodating. Awesome purchasing experience. Great job! Helpful. Caring. Accommodating. Awesome purchasing experience. Great job! More

I had a great experience with this dealership! Cristal helped to find the perfect car for us! She took the time to listen to our needs and budget, and contacted me as soon as she had one available. Cristal helped to find the perfect car for us! She took the time to listen to our needs and budget, and contacted me as soon as she had one available. We loved being able to look at it and test drive it without being rushed, and everything went smooth without stress.Our experience at Ray Catena of Freehold was so much better, easier, and faster than at a major dealership, and we will definitely go back the next time we need a car. More

Incredibly slow service. We were held up for an extra hour as our freshly purchased vehicle's detailing and oil change were pushed back in line for a customer making a more e We were held up for an extra hour as our freshly purchased vehicle's detailing and oil change were pushed back in line for a customer making a more expensive purchase. We when then hurried off the lot to make room for another vehicle. I've never purchased a luxury vehicle before but this was not the experience I was expecting. More

Courteous and professional service given by personnel. Would have given five stars if they were friendlier. Would have given five stars if they were friendlier. More

The service was completed already of time and a loaner vehicle was provided for our convenience vehicle was provided for our convenience More