Ray Catena of Freehold - Mercedes-Benz Dealership

"Always a pleasure!" I have always had a excellent experience dealing with sales and service department. Always go above and beyond to satisfy our requests or problems. I have always had a excellent experience dealing with sales and service department. Always go above and beyond to satisfy our requests or problems. We first purchased our new 2017 GLS 550 SUV at Ray Catena in Edison. My first experience with Freehold was after 4 days of owning my brand new vehicle I got a blowout on 1 of my tires and called for roadway assistance and a driver from the Freehold dealer came and changed my tire. I then contacted Freehold and came in to the service department to order a new tire, the same day they installed my new tire and the charge came out to $589.00 and when I sat down with the service advisor, Mary Sabine, she told me that as a courtesy I was not being charged for the tire. 3 months later our car started giving us serious problems, to the point that I was driving around more in a loaner car then I was in my own. Dondi the Service Manager, always made it a priority, to make sure that he did his best to resolve the problem and if he could not he would always find the person or people who could. After 6 months of going back and forth to the dealer and not being able to resolve the problems that the vehicle had, Mercedes ended up giving us a new vehicle, thanks to all the phone calls made by Dondi. This is just a few of my positive experiences with Ray Catena Mercedes Freehold. I can not say enough good things about the dealership itself as well as the people that work there. My husband and I are very happy that we chose a Mercedes vehicle, because they definitely stand by there product. More

GREAT CUSTOMER SERVICE BY MARY SABINE AND DONDE Just have to write this deserving review. Im not usually a review guy but this is deserved my service advisor mary sabine and her supervisor donde to Just have to write this deserving review. Im not usually a review guy but this is deserved my service advisor mary sabine and her supervisor donde took the extra steps to make my experience go so smooth and professional a big AAAAAtttttttttt for them both More

Mary Sabine amazing service advisor! Love my service advisor Mary Sabine and Service Manager Dondi .There is never a time or an issue that they do not go out of their way to help me ! I o Love my service advisor Mary Sabine and Service Manager Dondi .There is never a time or an issue that they do not go out of their way to help me ! I own Mercedes just for them to take care of my car ! Best service ever ! Thank you . More

Such a wonderful experience! My experience at Ray Catena of Freehold-Mercedes Benz was the best I’ve had at any car dealership. The staff was BEYOND accommodating and helpful thro My experience at Ray Catena of Freehold-Mercedes Benz was the best I’ve had at any car dealership. The staff was BEYOND accommodating and helpful throughout the entire process. I am extremely happy with my vehicle, but will be recommending friends and family due to the staff! More

Took a chance, left with no regrets Recently purchased a GLA from here. Drove 3 hours in NYC traffic to get this particular model because it's rare and even more rare to find in red. Fir Recently purchased a GLA from here. Drove 3 hours in NYC traffic to get this particular model because it's rare and even more rare to find in red. First off, They gave me a great deal. Like a GREAT deal. So if you had any doubts that should have ended it. On top of that deal. The customer service to this day is top notch, out of this world. My dealer Gina who sold me car is still in touch with me and available to answer questions so fast. I text her and in minutes I get an answer. Where do you get that kind of customer service otherwise? Can you text your MacBook rep when you got a question? No way. Can you do that for your bank, credit card, anything that really matters? Nope. This car matters to me and Ray Catena of Freehold keeps me worry free. More

360 turn around from worst to best For the past 20 years, my wife and I have each owned/leased a Mercedes M-Class SUV since the first year they came out. Between my wife and I, we have For the past 20 years, my wife and I have each owned/leased a Mercedes M-Class SUV since the first year they came out. Between my wife and I, we have had about 14 M-Class SUVs in several different colors. I can remember back in the first year people would actually beep at one another who owned them! During the past 20 years we have purchased or leased from 4 different Mercedes dealerships here in NJ. We started out with Ray Catena of Edison (who was our local dealership at the time) which we always had a very good experience with but as we moved to different parts of the state we changed to other local dealerships along the way. Then about 3 years ago we starting using the Freehold Mercedes dealership on Rt. 9 and we literally had the worst experience in our lives and I swore we would go to any other dealer (no matter how far away) just not to use them again!. But before we had to do that we learned that Ray Catena purchased the dealership. I said to my wife, OK we started with Ray Catena lets try them again now that there right here at our local Freehold dealership. Our salesman that we dealt with was Matt Rafla, and I can honestly say he has best the nicest, and most helpful salesman we have worked with in all 20 years of owning/leasing Mercedes M-Class SUV's. I didn't think it was possible, but Ray Catena turned the worst Mercedes dealership we ever dealt with (the formerly owned Freehold Mercedes) into the best Mercedes dealership (Ray Catena of Freehold) we have ever dealt with! More

Professional Immediate, kind attention from the second you walk through the door ~ from the front desk. My salesman “Frankie Lopes” was professional, and knowle Immediate, kind attention from the second you walk through the door ~ from the front desk. My salesman “Frankie Lopes” was professional, and knowledgeable of the vehicle(s) I was interested in. He was patient with me on different price(s) and lease options that worked best for me. I drove away a very happy customer. Loving My AMG !!! More

Pleasant and hassle free. This is m third Mercedes but I am a new customer of Matt Rafla of Ray Catena. My experience with Matt was far better than my previous dealings with o This is m third Mercedes but I am a new customer of Matt Rafla of Ray Catena. My experience with Matt was far better than my previous dealings with other sales representatives. Matt was knowledgeable and responsive to my needs and concerns as a customer. I will definitely continue doing business with Matt in the future. More

Pleasant experience We had Frankie and he made our experience pleasant and unpressured. The staff was all very friendly would definitely recommend to anyone looking to bu We had Frankie and he made our experience pleasant and unpressured. The staff was all very friendly would definitely recommend to anyone looking to buy a car here! More

Jack Coffey Is A Premier Sales Person I have been purchasing cars for many years, and Jack Coffey is simply the best salesperson I have ever dealt with in any purchase. This is not about I have been purchasing cars for many years, and Jack Coffey is simply the best salesperson I have ever dealt with in any purchase. This is not about one purchase, it has been a relationship that has spanned over 30 years, and Jack has always made myself and my family feel more than just "another sale"...Jack has stayed at the same place for so many years, it's very comforting, in a world where there is a revolving door of people, that you can always reach Jack, and know HE will call you and take care of you. Purchasing a luxury vehicle, such as a Mercedes, it's not always just about the price you pay, but the comfort and service of the salesperson, is something you don't always see on places like auto trader or ebay....I don't know too many salespeople who call you on the anniversary of your purchase to wish you and your vehicle a happy anniversary....Jack Does...just a thought More