Ray Catena Lexus of Freehold

Leased a preowned Lexus GS350 We had a wonderful first experience at this dealership. This is also the first time we are leasing a vehicle and Paul and Bernard took the time to exp We had a wonderful first experience at this dealership. This is also the first time we are leasing a vehicle and Paul and Bernard took the time to explain the whole process completely. They gave us a fair deal on our trade in too. Others have told us that leasing a car is an ordeal, but our experience was actually quite pleasant. Dealing with the staff at this Ray Catena dealership can be summed up with the words integrity and customer service! More

EXCELLENT SERVICE AN ABSOLUTE PLEASURE BOTH BERNARD TREMBLAY AND STEVE SCHLOTFELDT ARE TRUE GENTLEMEN, THEY LISTENED TO OUR REQUESTS AND MET OUR DEMANDS. I HIGHY RECOMMEND RAY CATENA LEXUS BOTH BERNARD TREMBLAY AND STEVE SCHLOTFELDT ARE TRUE GENTLEMEN, THEY LISTENED TO OUR REQUESTS AND MET OUR DEMANDS. I HIGHY RECOMMEND RAY CATENA LEXUS OF FREEHOLD AS EITHER BERNARD T. OR STEVE S. WILL TREAT YOU LIKE A VALUED CUSTOMER, FIRST TIME OR NOT. GOOD SERVICE IS OFTEN TALKED ABOUT BUT SELDOM FOUND. STEVE OUR MAIN SALES REP HAS TAKEN CARE OF BOTH MY PARENTS AND MY CAR LEASE NEEDS. RALPH AND DONNA KEPT EVERYTHING RUNNING SMOOTHLY TO HELP US GET STARTED AND CLOSE THE DEAL WITH A SMILE. More

Way to Go! From the time that I was greeted at the dealership door to the time that I picked up my 2016 300ES hybrid I felt that I was in the hands of professi From the time that I was greeted at the dealership door to the time that I picked up my 2016 300ES hybrid I felt that I was in the hands of professionals. I am a repeat customer....5 times....and I always feel that Bernard treats me with fairness, intelligence and cares that my needs are met or exceeded. I always leave with a smile! More

Excellent service Bernard Tremblay was a wonderful salesman. He was very friendly and made sure he took notes of all the details we wanted in our Lexus I350. He was abl Bernard Tremblay was a wonderful salesman. He was very friendly and made sure he took notes of all the details we wanted in our Lexus I350. He was able to get us the car in the exterior and interior color we wanted that day! Alan Friedman also was great help with helping us decide the right choice when it came to leasing of financing. Finically we made the right choice for my husband and I thanks to Alan's advice. Both were very helpful and and very diligent in meeting our needs to make a deal. I would highly recommend them to anyone looking to purchase a Lexus. The overall experience was beyond great!!!! My husband and I look forward to further coming to this dealership in the future, and working again with both Bernard and Alan! More

Excellent Service by professional and friendly staff!!!! The sales consultant, John Agnese, comes highly recommended for anyone in search of a new vehicle. John will have you feeling welcomed immediatel The sales consultant, John Agnese, comes highly recommended for anyone in search of a new vehicle. John will have you feeling welcomed immediately after the first introduction and continually treated as if a member of his family or close friend. Ralph and Alan worked endlessly to arrive at the best possible payment enabling the transaction to take place. Thank You all for the commitment to aid in finalizing the purchase. More

Excellent Service Bernard Tremblay is the best sales man I leases from Lexus from about 10 years , and he did a very good job , I got a very nice car every time with Bernard Tremblay is the best sales man I leases from Lexus from about 10 years , and he did a very good job , I got a very nice car every time with a good deal More

Excellent Service and Spectacular Bernard Tremblay This is my second lease from the Lexus of Freehold. All staff is very professional and friendly. The sales Consultant Bernard Tremblay was very expe This is my second lease from the Lexus of Freehold. All staff is very professional and friendly. The sales Consultant Bernard Tremblay was very experienced and knowledgeable, made the whole process very easy, with out any pressure. More

Inferior Quality and Appalling Service I bought my a brand new white 2014 Lexus GX460 last year, and was beyond excited to have my very first luxury SUV. At first, it was wonderful to enter I bought my a brand new white 2014 Lexus GX460 last year, and was beyond excited to have my very first luxury SUV. At first, it was wonderful to enter the dealer to be greeted by sandwiches, drinks, a free car wash, and lavishness each time I had to bring in my SUV. Unfortunately, the allure ended there. I quite often found myself there for hours waiting for a simple oil change, only to find that they had completely forgotten I was there. Additionally, the complimentary car wash was either non-existent, or sub par to say the least. While this was disappointing, I figured that my SUV was still wonderful, so the lack of service was less aggravating. It wasn't until this past summer of 2015, with only 20,000 miles on my first SUV, that I was convinced by Ray Catena Lexus of Freehold to trade in my white 2014 GX460 for a new 2015 GX460, and enter into another 5 year financing plan. They assured me that the reason they were giving me this great new deal, was because there was another customer that was interested in purchasing my current vehicle. Looking back now, I am unsure that this was the case, because the 2015 has been nothing but problems from the day after I drove off the lot. In the second day of driving my new vehicle, I heard a noise while I was driving, only to find the my driver's seat had completely fallen off. After a trip back to Lexus, they clicked it back in and told me it would then be okay. At this point I also expressed concern about the navigation screen flickering, but was made to feel like it was all in my head. About a month later, the seat fell off for a second time, and they replaced the clips, stating once again, that it would all be okay after that. They also reset the navigation system, seemingly just to appease me, and cease the complaints. Not long after, the seat fell off for a third time, finally resulting in it's replacement, though nothing more was done to help with the screen issues. Following the seat debacle, I was hoping that I would return to only having issues with the lack of service when the car was in for maintenance, but unfortunately, that was not the case. This time, however, the car began shutting off while I was driving, and was not able to be turned back on, leaving me completely stranded, sometimes on major highways. Back to the dealer it went!!! The battery died 4 times after that, and was towed back to Lexus, only to be asked rather condescendingly, if I was leaving the lights on and draining the battery. As a courtesy, so I was told, they changed the battery for me, despite there being "nothing wrong." Just two day later, the battery died (yet again) and the car had to be returned to Lexus! It was at this point that they told me that the radio needed to be replaced (you know that one I kept complaining about), because it was draining the battery. After being there for numerous days, it was returned to me looking filthier then when it went in, and, as the icing on the cake, now has a ding and scratch in the door, compliments of Ray Catena Lexus of Freehold. As a result, I will be without my car again, as it must return to the body shop to be repaired. Overall, I am appalled with the lack of service, and poor quality that comes out of this dealership. The sandwiches, snacks, and soda are not nearly enough to compensate for all the issues that I have had with this vehicle, and the substandard service that I have been given. I have had a multitude of problems that are seemingly never ending, and am paying a whole lot of money for the "luxury" of having them. All the years I had a Hyundia they didn't give you a thing, but at least I had a vehicle that continued to run consistently, and with all the money I would save, I could pay to take it to a place where my car is actually washed! I couldn't be more disappointed with Lexus, and Ray Catena Lexus of Freehold. Absolutely appalled. More

Top notch! I have dealt with this dealership and, in particular, Bernard Tremblay for somewhere between 15 and 20 years. I get a great car and a good deal from a I have dealt with this dealership and, in particular, Bernard Tremblay for somewhere between 15 and 20 years. I get a great car and a good deal from a top notch dealership. I make certain to recommend family and friends to see Bernard whenever they are looking for a car and they have all come away feeling the same way as I. More

Excellent Service I recently visited Ray Catena Lexus of Freehold and was very pleased with the service provided me by Joe Curcio. He was pleasant, personable, knowled I recently visited Ray Catena Lexus of Freehold and was very pleased with the service provided me by Joe Curcio. He was pleasant, personable, knowledgeable, and very customer focused. He has answered all my questions and addressed all my needs, as well as taught me how to use some of the features on my car. He is very patient and always has a smile on his face. Dealing with Joe has been a great customer service experience! More