Ray Catena Audi of Freehold - Service Center

Great Customer Service I have been pleased with my purchase since the moment I drove my car off the lot. Have done two oil changes with some recall repairs (nothing major) - I have been pleased with my purchase since the moment I drove my car off the lot. Have done two oil changes with some recall repairs (nothing major) - always done in a timely manner. ALL employees are polite and courteous in service. Wait area offers snacks, bagels, coffee, free wifi - I don't mind waiting, and there is a big screen tv. I was very disappointed they no longer have French Vanilla in the coffee machine. Oh, there was one rude female employee I forgot, she sits on the sales floor, by the other coffee machine. I strolled over to check that machine for French Vanilla and when I asked if they still had it, she was a little snippy in her reply - that they stopped offering it. In my professional opinion, her reply could have been I will let management know it was requested. Since the rest of the staff is so customer service savvy, her reply was not what I expected. More

I don’t think anyone would be looking forward for their service appointment. It was a pleasant experience. I waited for about 40 minutes until the car was done, all the service completed and the car washed service appointment. It was a pleasant experience. I waited for about 40 minutes until the car was done, all the service completed and the car washed as it is new again. Above all, I found a nice goody bag for the road. Thank you Freehold Audi. It’s a pleasure doing business with you. More

The whole experience from walking in to driving out with a new vehicle was outstanding. Would definitely recommend to others. The Managment team was also great. a new vehicle was outstanding. Would definitely recommend to others. The Managment team was also great. More

A3 Recall Mike took great care of me! He was quick to address my recall needs The loaner was ready quickly and Mike was very accommodating Thanks! Mike took great care of me! He was quick to address my recall needs The loaner was ready quickly and Mike was very accommodating Thanks! More

Excellent service dealer. Great service dealer for my Audi on my last visit. Looking forward to my next this Friday. Totally trust the service team and feel comfortable after Great service dealer for my Audi on my last visit. Looking forward to my next this Friday. Totally trust the service team and feel comfortable after their inspections/maintenance/repairs. More

Extremely Accommodating Tony Watson was very helpful in having my 2016 A6 serviced and went above and beyond to repair a brake condition and to make it even better Audi did n Tony Watson was very helpful in having my 2016 A6 serviced and went above and beyond to repair a brake condition and to make it even better Audi did not charge me for the repair. Thanks again Tony More

Audi Connect AudiConnect should be made much simpler with today's technology, but its not unless you have a Marc Levine who knows the ins and outs of this system. AudiConnect should be made much simpler with today's technology, but its not unless you have a Marc Levine who knows the ins and outs of this system. Marc has alot of patience and I was able to get this setup and operational in no time. I can't thank Mark enough! More

Great customer service! Domenica is the Greatest customer service representative at Audi Freehold. Knowledgeable, efficient at her job and just a pleasure to work with. E.A Domenica is the Greatest customer service representative at Audi Freehold. Knowledgeable, efficient at her job and just a pleasure to work with. E.Andreyev, Q5 More

Great Customer Service!! 2018 Audi A4" - Helder F Big thanks to Mark Edman and the service team for their assistance in getting my car serviced and tire changed at such last 2018 Audi A4" - Helder F Big thanks to Mark Edman and the service team for their assistance in getting my car serviced and tire changed at such last minute. I've only been a customer of Audi Freehold for a short period of time but I am glad I chose this dealership for my purchase and service. More

World-Class Customer Service Recently had scheduled maintenance on my 2016 Audi A3 at this stunning facility. The service group took extra time to ensure that my vehicle was in to Recently had scheduled maintenance on my 2016 Audi A3 at this stunning facility. The service group took extra time to ensure that my vehicle was in top working order and did not need any additional repairs. A customer can trust that Ray Catena will not needlessly try to inflate a service bill. This dealership is as honest and transparent as they come. I have enjoyed working with Joseph Miller, Audi Freehold Service Manager for nearly 20 years, throughout his tenure at Ray Catena. He has always been friendly and approachable. From a customer's prospective, his service department at Audi appears to be well organized and efficient, as all of his associates are helpful and genuinely enthusiastic. Kudos to a fine business model. More