Ray Catena Audi of Freehold - Service Center

Kudos to Service, Technician and Parts Job Well Done! , I had to bring my A6 to diagnose a sudden loss of coolant and it turned out it was a faulty supercharger coolant hose and promptly John came up with , I had to bring my A6 to diagnose a sudden loss of coolant and it turned out it was a faulty supercharger coolant hose and promptly John came up with a plan with Ryan to have repairs done, a list was made and hose, thermostat, PVC valve, gaskets and seals were sequestered until a needed part arrived. When part was located and arrived I came down and vehicle was repaired and in addition supercharger and serpentine belts were also replaced and my girl is back on the road. I could not be happier, best Christmas gift! Thanks to:John, Phil, Ryan, Dan and Chris! You guys are the best! More

Came in for service and John and Ryan were as always a pleasure to interact with both of them took the time to go over repairs and what the vehicle needed. Thank you guys! RV pleasure to interact with both of them took the time to go over repairs and what the vehicle needed. Thank you guys! RV More

I brought my car in for a recall notice and Peter in service was great to work with! My car was done earlier than promised, and I've been very pleased with their commitment to customer service! service was great to work with! My car was done earlier than promised, and I've been very pleased with their commitment to customer service! More

brought in my audi for yearly service and John Lazzaro was such a pleasure to work with. Car was inspected and delivered same day as promised. Always a fantastic experience at Audi Freehold. thanks again was such a pleasure to work with. Car was inspected and delivered same day as promised. Always a fantastic experience at Audi Freehold. thanks again for all your help guys! Maria F. More

We began using Audi Freehold in 2020 , I was unable to find my Audi at their dealership but by the way they treat me you would think I’ve bought 10 cars from them. Always with great loaners and staff who find my Audi at their dealership but by the way they treat me you would think I’ve bought 10 cars from them. Always with great loaners and staff who listen to issues and get it fixed right the first time. All the service advisors are very knowledgeable. The Technicians always send a video update. This is how auto service should be. More

To begin the scheduling process was a breeze. I was met as soon as I arrived. The Audi representative, Pete, was the consummate professional. I was made aware of every step taken to ensure a safe I was met as soon as I arrived. The Audi representative, Pete, was the consummate professional. I was made aware of every step taken to ensure a safe, comfortable ride. Highly recommend Audi, of Freehold NJ More

It was a pleasure dealing with Pete. He was professional and efficient. All of the scheduled work was completed in less time than was scheduled. We accidently put our insurance and regis He was professional and efficient. All of the scheduled work was completed in less time than was scheduled. We accidently put our insurance and registration folder in the loaner glove compartment. When we realized this a day later, we called Audi and talked to Gina. In less than 5 minutes Gina called us back and told us they had found it. What a relief! Thanks to the staff at Ray Catena Audi Freehold. More

My five-star rating reflects the integrity of this dealership. My $93.00 charge for reattaching my rearview mirror was cancelled after the dealership learned the following facts. Over the past five ye dealership. My $93.00 charge for reattaching my rearview mirror was cancelled after the dealership learned the following facts. Over the past five years, my rearview mirror detached from its base three times. The first two times, the service department graciously reattached the mirror in a few short minutes with no charge. Today I was charged $93.00.. I can afford the $93.00 charges. That was not the issue. The issue was my disappointment with being charged in the first place when I was not charged for the previous two times for the same mirror reattachment. Ray Catena believes that the customer always comes first. The Service Manager recognized that I have been a long-term customer and, without hesitation, cancelled the $93.00 charge. That’s integrity and great customer appreciation. More

It's always a pleasure working with Mike. His professionalism, timeliness & excellence is truly appreciated throughout all the years since I've owned my Audi's. His professionalism, timeliness & excellence is truly appreciated throughout all the years since I've owned my Audi's. More

It has been great working with Mike. He reviewed all of my coverages of my certified pre owned Q5. Also we discussed several options for new tires based on my driving habits, and was ha He reviewed all of my coverages of my certified pre owned Q5. Also we discussed several options for new tires based on my driving habits, and was happy to let me compare prices. More