Ray Catena Audi Freehold

The way car buying should be! Matt Seuffert is a true professional. We bought a CPO 2013 A5 Cabrio and our entire deal was made via the internet. Matt went far beyond our expectati Matt Seuffert is a true professional. We bought a CPO 2013 A5 Cabrio and our entire deal was made via the internet. Matt went far beyond our expectations to ensure we got an awesome deal. We live in Long Island and drove almost 4 hours to meet Matt for the 1st time to pick up our car, site unseen. The entire dealership went out of there way and waited for us to arrive after closing time on a Friday night to pick up our car. A total pleasure to deal with. We highly recommend Audi Freehold to all our family and friends and they will definitely see us for our next Audi purchase. Thanks again Audi Freehold, worth all the traffic! More

Good service, priced on the high side of Audi service Overall good result, but some scheduled service was not possible do dealers inability to manage their sub contractors schedule. Detailing was perform Overall good result, but some scheduled service was not possible do dealers inability to manage their sub contractors schedule. Detailing was performed and generally less than results achieved at other Audi dealers. More

Snobby, rude and arrogant dealership I visited Audi of Freehold knowing it was a Ray Catena dealership and expecting a great experience, my visit was everything but a great experience. I I visited Audi of Freehold knowing it was a Ray Catena dealership and expecting a great experience, my visit was everything but a great experience. I owned mostly BMW's but Audi has been stepping up their game lately. I came in and delt with Florentino who I have to say was the only pleasant part of this experience. He was very polite and professional. We however could not come to making a deal, my first issue was the appraisal on my BMW which was $2,300- $3,000 less than another Audi dealer and a BMW dealer I went to that same week. They showed me no flexibility on my trade. Their lease deal was almost $100 more than another Audi dealer. When I asked Florentino if that was it he said let me get my manager. That was when my experience went very south. Steven Stoops not sure what manager he was but he said he was the "boss." He said as far as my trade goes he called wholesalers and they give them a number on my car... well you might want to get new wholesalers as other dealers are giving more money for trades. Steven didn't even sit down to talk with me, and as the new Audi I was trying to lease he came down $20 which was still almost $80 more than another Audi dealer. When I told him about the number I got from the other Audi store he said well why didn't you buy it? I said I'm still shopping, and then he went on about how big his dealer is and that it's not cheap to keep a building like that running. That's not my problem at all. Then he stated that I would get free shuttle and free car washes for life etc. Almost every dealer offers that today. My sister has a kia and they offer the same amenities. I ended up leasing my s5 from Princeton Audi, much better service, I visited them first, and received aggressive numbers right from the start. More

Simple and Easy Had a great time getting the car and enjoyed everything they had to offer. Audi's are safe and very reliable automobiles. Recommend the dealership wit Had a great time getting the car and enjoyed everything they had to offer. Audi's are safe and very reliable automobiles. Recommend the dealership with all of my regards. More

Best car buying experience Truly an exceptional dealership from the facility to sales to service. Everything is first class in this place. Makes you want to come back again. Truly an exceptional dealership from the facility to sales to service. Everything is first class in this place. Makes you want to come back again. More

SUV Shopping for about 90 days from now First class operation. Whether you are looking to lease/buy immediately or research for a future lease/buy, I was treated excellently. lots of dealers First class operation. Whether you are looking to lease/buy immediately or research for a future lease/buy, I was treated excellently. lots of dealerships blow you off if you are not going to pull the trigger that day. More

Excellent Service Department! Have had my Audi serviced at this new dealership twice. Dealt with Shawn in service. Absolutely excellent customer service. Very professional and c Have had my Audi serviced at this new dealership twice. Dealt with Shawn in service. Absolutely excellent customer service. Very professional and courteous. Drop your car off and they pull up with a loaner in a few minutes and you are on your way. They make getting your Audi serviced very easy and friendly. I would definitely recommend this Audi dealership. More

Masterpiece! There's an art and science to automotive customer service; Ray Catena Audi and especialy Phil Orapello have mastered both. That was the best purchasin There's an art and science to automotive customer service; Ray Catena Audi and especialy Phil Orapello have mastered both. That was the best purchasing experience I've had (in 45 years of driving)! More