Range Rover Land Rover Pasadena

DO NOT BUY FROM RANGE ROVER PASADENA – WORST EXPERIENCE EVER I’ve purchased vehicles before, but this was by far the worst dealership experience I’ve ever had. I bought a car from Range Rover Pasadena, EVER I’ve purchased vehicles before, but this was by far the worst dealership experience I’ve ever had. I bought a car from Range Rover Pasadena, and it took them five months to send me the title and plates. For five months, I was paying for a car that just sat in my driveway because I couldn’t legally drive it. Absolutely unacceptable. The finance manager, Carlos, is completely incompetent and unresponsive. He ignored my emails and made zero effort to help resolve the situation. The sales manager, David, straight-up lied to me, promising to send me a reimbursement check for the time I couldn’t use the car. That check never came. He made a promise and never followed through—dishonest and unprofessional. At this point, I am seriously considering filing a formal complaint with Land Rover USA, the Better Business Bureau (BBB), and the DMV for their failure to handle something as basic as title and registration in a timely manner. This dealership should be held accountable for the frustration, wasted time, and financial burden they caused me. I honestly don’t know how Carlos and David still have jobs when they treat customers like this. If you value your time, money, and sanity, STAY FAR AWAY from Range Rover Pasadena. I regret ever doing business with them. More

Salesmen Robert and James were amazing. Carlos in finance was the best also. The whole experience was great. Highly recommended! Carlos in finance was the best also. The whole experience was great. Highly recommended! More

I receive it offer 71K when I goes give it to him vehicle is off of Route 64K this is such a idiot is off of Route 64K this is such a idiot More

Horrible customer service. They kept my car for about a month and still couldn’t fix my car right. And return my car with scratches. Clayton in service customer communication s They kept my car for about a month and still couldn’t fix my car right. And return my car with scratches. Clayton in service customer communication skills is really bad. I had to repeat the issues to him over and over every time I called. I’m never ever taking my car back here! More

I called to see if they had a model I was interested in buying. No one ever called me, or, called and would not leave a message. buying. No one ever called me, or, called and would not leave a message. More

LorraineRange Rover Pasadena Dec.11, 2020I found your Lorraine Range Rover Pasadena Dec.11, 2020 I found your email address from a very nice message you sent me back in 2017 regarding the purchase o Lorraine Range Rover Pasadena Dec.11, 2020 I found your email address from a very nice message you sent me back in 2017 regarding the purchase of that Evoque by my dad’s estate for use to transport my then-90-year old father to his medical appointments at USC Keck Medical Center. The faulty turbo was never replaced by your dealership. I have several emails since 2017 where your dealership accepts full responsibility and states it will replace it at NO CHARGE. In fact, I specifically purchased an extended warranty that supposedly covered this Range Rover from bumper to bumper. At the present time, your dealership whether intentionally or through mere poor customer service never has replaced this faulty turbo even when I had this car in your possession for other repairs. I was always given “the run around” why the part wasn’t in, or you had no appointments, or I had to leave the car there for several weeks with NO rental car for my use while your dealership “checked” with Range Rover NA whether this turbo was covered. How convenient. The fact remains your dealership never intended to replace this turbo, did it? Now, I’m left with a car that in six weeks will not be able to be smogged and hence cannot be legally driven here in California. I’m left with limited choices none of which will bode well for Land Rover Pasadena. Right now, the dealership legally must replace it since it’s owned up to the fact that it was not working when I took possession of this vehicle. In addition, failure to repair this vehicle violates the Federal Emissions Warranty/Design & Defect Warranty (8 years, 80,000 miles for emissions-related repairs). All I want is for this turbo to be replaced. Again, I have emails from your service technicians admitting fault and stating it will be replaced at NO CHARGE. As such, I’ve filed complaints with Congresswoman Judy Chu’s office since this is a federal law and her district includes Pasadena, in addition to my state assemblyman and state legislators offices covering Pasadena since this also violates California’s stringent emissions laws, and the California Bureau of Automotive Repairs. Also, I am alerting the news media to this story since I am a disabled Californian and your dealership has taken full advantage of my generosity and my trusting nature. You’ve also ripped off money from a United States Navy World War II veteran, e.g., my deceased pops and his trust. I have tried in good faith to get this vehicle repaired, and each time your dealership has made excuse after excuse hoping I’d just go away. Guess what. I haven’t gone away. I look forward to your timely response, and Happy Holidays! Cordially, More

Whoever gives BAD reviews here - I will not believe him or her. My personal experience was AWESOME! FIVE SHINING STARS! Grateful to Charlie Wilson, my Sales representative for an exceptional, awesome and or her. My personal experience was AWESOME! FIVE SHINING STARS! Grateful to Charlie Wilson, my Sales representative for an exceptional, awesome and pleasant experience! More

Bought multi-cars from this dealership over 30 plus year. When Jim Symes was around, it was a good dealer. Since he step down the place is HORRIBLE. I have a range rover which i brought in for a the front dr When Jim Symes was around, it was a good dealer. Since he step down the place is HORRIBLE. I have a range rover which i brought in for a the front drivers window not going up and down. (was advise there be $ 3,000.00 charge to trouble shoot the problem due to the fact it was electrical) and likely the WHOLE wiring harness need to be replaced. Thereafter, took car to local tire shop for new tire. The tire shop tells me that my window is NOT working. He charged nothing to look at it. and $600 later the window is going up and down fine (just a bad window motor) Shame on this dealership for its lack of ethical behavior. Avoid at all cost. More

Purchased Range Rover very satisfied with this dealership . My Sales Person name Arin very professional with No pressure! and Hassle free. Definitely highly recommended Land Rover Pasadena . My Sales Person name Arin very professional with No pressure! and Hassle free. Definitely highly recommended Land Rover Pasadena More

Do not support Milatary Families / Don't shop at this dealer I had a positive experience working with a salesmen by the name David Boutwell. He said we can work the deal via the web, which we did. We agreed on I had a positive experience working with a salesmen by the name David Boutwell. He said we can work the deal via the web, which we did. We agreed on a price. He gave me a credit card authorization form so he could apply a down payment. I had to go out of town for my son's graduation from Basic Training in San Antonio. Unfortunately David came back and shared his sales manager, Michael Brown, nixed the deal because I was not in town. We agreed on a price, I said to run my card for the down, and I would be in town Sunday night, but the sales manager pulled the deal back. A really crappy move. Although my experience with the salesman was very positive, I can pass along do not trust this dealership. Do not shop with them. More