Randy Wise Buick GMC

Poor Customer Service I had the unfortunate timing to hit a deer and had my car fixed there. They left scratches on my hood and when asked if I could bring it in to get th I had the unfortunate timing to hit a deer and had my car fixed there. They left scratches on my hood and when asked if I could bring it in to get them buffed out they said sure I asked if I needed an appt they said no. So I had my son take my car in and the manager told him to make an appt. So needless to say it didnt get fixed that day. That night I hit another deer and had my car fixed by them again. I requested that my car be appraised by the used cars stating that I would like to trade it in when it was fixed. The manager said he would call me with the estimated value. Never called. I called 3 times the day i was suppose to pick up my car and was just put on hold and no one answered the receptionist picked up and said they must be busy! When I picked up my car the manger told me that he didnt call me because he didn't think I would like the offer on my car! I did not ask what he thought I asked for an offer! I knew I would lose money on the car. He agreed that he should have called and that it was poor customer service. Why not try and fix the poor customer service instead of letting it happen every time. More

Great experience Mike Gabler helped went above and beyond in helping me get my new truck. I appreciate everything the entire team at Randy Wise did for me. Will defini Mike Gabler helped went above and beyond in helping me get my new truck. I appreciate everything the entire team at Randy Wise did for me. Will definitely be going back. More

Leases This is my second lease that I have gotten through randy wise. Oliver is who has helped me through both lease deals. Oliver and his team made the proc This is my second lease that I have gotten through randy wise. Oliver is who has helped me through both lease deals. Oliver and his team made the process very easy, which was nice and appreciated. I will continue to purchase through these guys! Thanks! More

Very quick and positive experience! We needed a car fast and once our salesman was contacted everything went smooth. The car is exactly what was advertised and we wanted. Was very happ We needed a car fast and once our salesman was contacted everything went smooth. The car is exactly what was advertised and we wanted. Was very happy with the layout of the lot as well as the overall process from beginning to end. Our salesman did everything he could to make sure we were not only happy with the purchase but went out of his way to make the process easy and hassle free! More

Purchased 2013 Buick Regal Mike Gabler worked with my wife and I to purchase our 2013 certified used Regal for my wife. We were treated like royalty. Mike was fantastic, cour Mike Gabler worked with my wife and I to purchase our 2013 certified used Regal for my wife. We were treated like royalty. Mike was fantastic, courteous and honest. We also had an issue with the windshield which was not covered under warranty within a few days that they took care of at cost. I would recommend Mike at Randy Wise to anyone, and I will definitely be back to look for a used vehicle in 2017 for myself. More

Awesome experience... From beginning to end!!! My salesman, Michael Gabler, was fantastic to me from beginning to end. He did everything possible to get me the best financing possible and get me in My salesman, Michael Gabler, was fantastic to me from beginning to end. He did everything possible to get me the best financing possible and get me into the right vehicle. He was easy to get a hold of and answered all my questions honestly. The best part was was that he was not the typical pushy salesman. I would highly recommend my friends and family to visit him at Randy Wise Buick GMC in Fenton over and over again. When I'm in the market for another car I'll definitely be returning to him. ~Brandy T. More

Minor left front fender damage. Scheduled my visit with Kenny Paulson, collision center assistant. Within two days my 2014 Terrain was in the shop being repaired. Kenny said it wou Scheduled my visit with Kenny Paulson, collision center assistant. Within two days my 2014 Terrain was in the shop being repaired. Kenny said it would take three days for the work to be done. Kenny called me back in two and said the work was completed and to come and pick the vehicle up. Everyone has always been very professional at this dealership. This is why I'll continue to lease and have service preformed here. More

Excellent New Car Service & Collision Customer Serice We leased the new Buick Cascada in mid March without even a test drive! My wife loves having a Big 3 convertible even though we know its built in Pola We leased the new Buick Cascada in mid March without even a test drive! My wife loves having a Big 3 convertible even though we know its built in Poland! Recently had to replace the rear bumper due to a scuffle with a post at a gas station island! The support brackets underneath were not even listed in the service catalog nor stocked in the USA due to the vehicle just hitting the market. Troy Hummel & his team went out of their way to get a set of brackets off the production line in Poland & kept us updated throughout the whole repair process. Got the Cascada back today looking brand new, ready for warmer days to put that top down! Thanks Troy! More

Miner Body repair The finished work was excellent and done in a timely manner.Troy Hummel,collision center manager,was very helpful to work with;and kept me posted on t The finished work was excellent and done in a timely manner.Troy Hummel,collision center manager,was very helpful to work with;and kept me posted on the progress. More