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Randy Marion Subaru - Service Center
Mooresville, NC
904 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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904 Reviews of Randy Marion Subaru - Service Center
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May 21, 2023
Did a great job on my Subie but would have been nice to have a loaner for the day since it took over 6 hours and I live over 20 miles away. have a loaner for the day since it took over 6 hours and I live over 20 miles away. More
by JUDYHIGGINS47
Verified CustomerEmployees Worked With
Kimmy was very kind
Helpful May 20, 2023
Previously stated. I made an error in my rating of the service department. My issue is with Subaru. Not with the dealership and certainly not with the service departm I made an error in my rating of the service department. My issue is with Subaru. Not with the dealership and certainly not with the service department. Chuck and his advisors have been the consummate professionals More
by kikajohn
Employees Worked With
Megan Rockwell
May 20, 2023
Everything can be summed up in 4 words: great, wonderful stupendous service. Randy Marion Subaru in Mooresville is the only place I will go. Thanks guys.🥰 stupendous service. Randy Marion Subaru in Mooresville is the only place I will go. Thanks guys.🥰 More
by MISSYK0226746
Employees Worked With
Megan Rockwell
May 20, 2023
Just found out that the defective cladding/garnishment and mirror casing are not covered under warranty. The service department folks are great to work with, but Subaru does not seem interested in a long and mirror casing are not covered under warranty. The service department folks are great to work with, but Subaru does not seem interested in a long term fix. I’m being told that the dealership basically absorbed the cost of replacing everything as a “courtesy”. The “remedy” is for me to park down my driveway, away from the windows that reflect the intense heat. So I can’t park in my own driveway in a place that keeps my vehicle close to the house and out of the way of my wife’s car. That’s the remedy? That’s both laughable and pathetic. Again, Chuck and his crew of advisors are as good as they get. Nothing but respect for them. But if that’s the solution to a defective car part, at least according to Subaru, then you’ve lost all my respect as a car company More
by kikajohn
Employees Worked With
Megan Rockwell
May 18, 2023
Service Dept very professional, responsive, transparent and efficient. Have been a customer over 15 years and have not had a negative interaction or experience. and efficient. Have been a customer over 15 years and have not had a negative interaction or experience. More
by gary.ml.whitman
Employees Worked With
Tom Minton, Megan Rockwell
May 18, 2023
Great staff. Everyone I have been in contact with has been fantastic, especially Mark in service. He is incredibly helpful, knowledgeable and kind. I drive over 3 Everyone I have been in contact with has been fantastic, especially Mark in service. He is incredibly helpful, knowledgeable and kind. I drive over 30 minutes to get to this dealership when there are many closer Subarus, and that is due to Mark’s customer service and trustworthiness. I will recommend this dealership to my family and friends. More
by SPITZLORIJ
Employees Worked With
Mark Wilburn
May 18, 2023
We are always treated with respect. They have an adequately supplied (with goodies, and coffee) waiting room. We are dealt with in a very timely manor. By being able to secure an appoin They have an adequately supplied (with goodies, and coffee) waiting room. We are dealt with in a very timely manor. By being able to secure an appointment on line, this is very convenient. One huge plus is our Service Person TOM GILBERT. We are able to choose Tom on line when we make our appointment, another plus. Megan was our initial contact when we first arrived, as Tom was just finishing with another customer. We have dealt with her before and she is always very affable and professional. Thanks John Cross More
by MOECROSS
Employees Worked With
Tom Gilbert, Megan Rockwell
August 14, 2021
RJ & Catherine really went above & beyond helping us with our unique unfortunate situation. We would absolutely recommend Randy Marion!! Also Ron in finance was awesome when it came down to signing for ou our unique unfortunate situation. We would absolutely recommend Randy Marion!! Also Ron in finance was awesome when it came down to signing for our 2021 Forester. We are extremely happy with our new purchase!! Thank you everyone!! More
by Kathy624
Employees Worked With
Catherine, RJ, Ron
