Randy Marion Cadillac of Jacksonville

John Smith, of Claude Nolan Cadillac, was very friendly and professional. Claude Nolan sets the standard for how Cadillac owners should be treated. The name Cadillac conjures up images of luxury and presti and professional. Claude Nolan sets the standard for how Cadillac owners should be treated. The name Cadillac conjures up images of luxury and prestige--well represented by Claude Nolan Cadillac. More

The are so nice and excellent customer service every time I visit this dealership. I have had service done at their service department, Charles and Bill have taken very good care of me. Marc and Bruce are to I visit this dealership. I have had service done at their service department, Charles and Bill have taken very good care of me. Marc and Bruce are top notch to work with, it is a pleasure doing business wiht them. Not many people like them are out there any more it seems. More

John was very informative and helpful. He was very descriptive of the damage and what the repair would entail. He spoke w/ the insurance adjuster on my behalf. He arranged the rental car. I walked in, descriptive of the damage and what the repair would entail. He spoke w/ the insurance adjuster on my behalf. He arranged the rental car. I walked in, gv him my keys, sat down. He came back w/ my rental car keys. He always gv me updates on the status of my Escalade. I wouldnt take my vehicle or vehicles anywhere else for body work as they can repair my non cadillacs as well. I will recommend them to all my associates, employees, family and friends. More

I love the car, it drives well. The saleman was great, I paid fro the car cash. I went ton have tints and new rims put on the car at the same dealership. I love my car, I love my CTS, IT DRIVES WELL ON THE paid fro the car cash. I went ton have tints and new rims put on the car at the same dealership. I love my car, I love my CTS, IT DRIVES WELL ON THE HIGHWAY.If i had to do it again, it will be there. More

I had my 2006 Cadillac DTS repaired at Claude Nolan after I was rear-ended by another vehicle, and my overall experience was very pleasant. It was a very difficult and confusing time for me becuase it was th I was rear-ended by another vehicle, and my overall experience was very pleasant. It was a very difficult and confusing time for me becuase it was the first time I'd ever been in a major traffic accident that resulted in my car having to be in repair for an extended period of time, but the staff at the Claude Nolan was very helpful throughout the process. I would love to only get my vehicle serviced at authorized Cadillac dealerships because I feel that they are specially trained to care for Cadillacs, but the prices are often rediculously expensive compared to other service centers. The only reason that I chose Claude Nolan for the repairs after my accident was because I knew that the at fault driver's insurance would pay for it. More

My overall experience with Claude Nolan has been exceptional. David has really gone above and beyond, even after I purchased my car. I had several discrepancies that I found a week or so after I too exceptional. David has really gone above and beyond, even after I purchased my car. I had several discrepancies that I found a week or so after I took it off the lot; however, the staff really took care of me fixing every little gripe I had for free with no hassle. I even called back while I was deployed overseas for some paperwork, and they had it in my inbox in a matter of minutes. Initially, I was disappointed that they would't come off of the price a bit more, but after 9 months...the level of service has been worth every penny. More

I have always received courtious service from Steve. I moved to Jacksonville in 1989 and bought my first car from Steve in Dec 1989. I moved to Daytona Beach in April 2010 and just bought my 5th car from moved to Jacksonville in 1989 and bought my first car from Steve in Dec 1989. I moved to Daytona Beach in April 2010 and just bought my 5th car from Steve in Jan 2011. Service has always been good and I have always been treated with respect. More

I did not receive this survey back in July 2010 when I purchased my new Cadillac. Thank you for sending me this one. I was very happy w/the service we received then & will recommend your dealership to oth purchased my new Cadillac. Thank you for sending me this one. I was very happy w/the service we received then & will recommend your dealership to others. Also, the service department has been really helpful whenever I've had to see them. More

March 24, 2011 will be my 2nd time at this dealership. The first was to have Auto Body work done due to an auto accident and the second time was to replace the drivers side rearview mirror. Though I resid The first was to have Auto Body work done due to an auto accident and the second time was to replace the drivers side rearview mirror. Though I reside in the Oakleaf area and there is a Cadillac Dealer on Blanding, I would rather travel the extra 15 miles to the Cadillac Dealer on the Southside. The reason for that is the Honesty of this dealership. In both cases, Mr Griggs took his time to look and varify the problem that needed to be addressed. Never once promoting additional items that were unnecessary. Honesty plays a big role in customer service and Mr. Griggs and Claude Nolan Cadillac PASSED with Flying Colors. I will continue to drive those extra 15 Miles... More

Robert Porter is one of the main reasons we purchased our vehicle from this dealership in May of 2010. Bob's customer first attitude and no pressure sales tactics was very refreshing and he certainly sh our vehicle from this dealership in May of 2010. Bob's customer first attitude and no pressure sales tactics was very refreshing and he certainly should be considered an asset to your organization. More