Randy Kuehl Honda

The only thing about my experience that I do not like is the instant e-mail asking for a review and the phone call from a call center in Fort Dodge. I find both to be annoying. I like the service departm the instant e-mail asking for a review and the phone call from a call center in Fort Dodge. I find both to be annoying. I like the service department. Gus and all the staff there are very helpful. More

Service at Randy Kuehl Honda initially we had called the service department they told us to bring it in to the service department @ 7:00 am we got the car their I told him all of the instrument panel warnin service department they told us to bring it in to the service department @ 7:00 am we got the car their I told him all of the instrument panel warning lights were illuminated and was checked in they called us and told us what was wrong with our car they told us the fuel injectors were leaking fuel and that they needed to be changed and said the oil would also need drained and reserviced and oil filter changes and because of the miles on the car the spark plugs were carboned up and also need to be changed. We told the to go ahead and fix it. After the car was repaired we went to pick up the car and paid the bill and my wife drove it home. The next afternoon I got into the car I was going to the Fairfax Legion after I got on the high I tried to accelerate the car would not accelerate most I got was 2,000 RPM fastest I could go and all the instrument lights illuminated again was about 9 miles per hour and Iturned around and took it back home got our truck. next morning I called the dealer what had happened and they told me I would need to ring it in. I didn't feel comfortable to drive over to the dealership so I called for a town truck to pick it up. Late in the afternoon I called the service department see what was wrong wih the car and they said they drove it and it drove ok and they said what I was talking about and had taken it in to the shop and I guess the had put on the machine and found one cylinder was miss firing and found plug porcelain had broken off into the cylinder and they were trying to vacuum it out this went on for two to three days and they said they would have to call Honda motor company to get permission to remove the hesd off the engine every call that was made I had to call the service department to find out what was going on with the car except for one call and they told me they broke a bolt off in turbo. We told them we needed a loner car for the weekend they gave us a Honda Passport. We really like the Honda CRV and we looked at some of the new Honda CRV but my wife is short and the instrument panel sticks up to high for her see over it it interferes with her eyesight so this wound not work. the loner that they gave us said it couldn't be taken out of state we were going to Galesburg, IL so we had to cancell out that weekend. We started looking at some other deailerships ant their cars We found a Subaru Outback that would work. we went to Dave Wright Subaru and looked at what he had and wind going to Waterloo and bought up their that was 3,800.00 cheaper. Doesn't mean we wouldn't look at honda again. s far as the service at Randy Huehl Honda we would not recommend service because fo not keeping us informed of the status of our car it was their for two weeks. We had to call for updates every 2-3 days. we understand parts break down but updates are important to a customer. More

Randy Kuehl honda is the WORST HONDA DEALERSHIP THAT IS RUDE TO ANYONE THAT DIDN’T PURCHASE A HONDA AT THEIR LOCATION THAT NEEDS A RECALL REPAIRED!!! And when attempting to speak to the owner about this is RUDE TO ANYONE THAT DIDN’T PURCHASE A HONDA AT THEIR LOCATION THAT NEEDS A RECALL REPAIRED!!! And when attempting to speak to the owner about this issue he refused to speak to me and I was connected to the sales manager who continued their RUDE TREATMENT OF ANYONE WHO DID NOT PURCHASE THERE!!! Highly recommend everyone with a Honda vehicle go to Billion Honda in Iowa City as they resolved my recall issues quickly and were very courteous!!! More

Seemed to be quick and efficient oil change. Sorry I have nothing further to add. Sorry I have nothing further to add. More

Our experience with Tim was great. This was the second time we have used Randy Kuehl to get our Honda Pilot. All of our needs were met, and Tim did a great job of listening to us. T This was the second time we have used Randy Kuehl to get our Honda Pilot. All of our needs were met, and Tim did a great job of listening to us. Thanks for all that you did. More

First of all your dealership was very clean included customer service waiting area. The customer service was very knowledgeable when I checked in for service asked what the problem was and I explained t customer service waiting area. The customer service was very knowledgeable when I checked in for service asked what the problem was and I explained to him everything that was going on with the car and I showed him everything that was displayed on the instrument panel. After they checked the diagnostics on the computer they told what was wrong with the in a language that the customer could understand. And what needed to be done to correct the problem I told him to fix it. I got the car back in the time they said it would be done THANKS FOR A GREAT JOB! More

You meet the nicest people in a Honda, perhaps. But my experience buying a used 2019 Ford Ranger Lariat Supercab from this Honda dealership was excellent. As the truck was an extraordinarily rare But my experience buying a used 2019 Ford Ranger Lariat Supercab from this Honda dealership was excellent. As the truck was an extraordinarily rarely optioned unicorn I chose to fly and buy it. The staff were willing to take my deposit even though I couldn't fly out for a week and picked me up at the airport to help facilitate the purchase. From a distance Mark Freme ensured I felt comfortable making the trip and represented it's condition well. While I don't expect to ever buy another vehicle from a dealership 900 miles from home it's nice to know that there are still dealers out there interested in the customers experience and not just the bottom line. More

I have the utmost respect for the Randy Kuehl dealership and service department. I have always been treated fairly and honestly. John Geiger in service is a strong asset for the service department. He is ve and service department. I have always been treated fairly and honestly. John Geiger in service is a strong asset for the service department. He is very knowledgeable and respectful. Thank you! More

The oil change and inspection was done efficiently by service department. My average rating is mostly for the person who checks you in and out. I would have thought as a first time service customer on service department. My average rating is mostly for the person who checks you in and out. I would have thought as a first time service customer on a vehicle purchased from Kuehl this would be your best attempt to welcome a customer. He was rather dismissive and if I return to Kuehl, I will request a different service rep. More