Randall Reed's Planet Ford - Service Center

Kelli Campbell is awesome Always friendly, great service experience, treats me well. Amazing staff always experience, treats me well. Amazing staff always More

Bent step rail scathing the bottom of the right door in the service bay. Have picture of the damage the service bay. Have picture of the damage More

Great customer service, you guys took care of everything at a good price. Thank you for your assistance, great job Steven Bishop at a good price. Thank you for your assistance, great job Steven Bishop More

I paid for front Driver side lights to be fix almost $1200 and it’s still not fix for 2 years I been trying to get it fix fix one time with Warranty 2nd time I fix it out of my pocket $1200 it’s still n $1200 and it’s still not fix for 2 years I been trying to get it fix fix one time with Warranty 2nd time I fix it out of my pocket $1200 it’s still not working All they say is let me call the aftermarket company they bought it from for the last 2 years not resolved as 9-21-24 More

Kelli is a great service advisor. She kept me informed of the status of back ordered parts and even coordinated delivery of my vehicle after it was repaired. She kept me informed of the status of back ordered parts and even coordinated delivery of my vehicle after it was repaired. More

They got me in and out in one day. they said it would take two days. Can't ask for anything better. they said it would take two days. Can't ask for anything better. More

I brought my Ranger in for an oil change service, with a request to have the transmission looked at and the passenger side sunvisor to be replaced. The sun visor will randomly fall out of the bracket for no request to have the transmission looked at and the passenger side sunvisor to be replaced. The sun visor will randomly fall out of the bracket for no apparent reason. 1) I had to call back numerous times to check on my vehicle. No service person would return a call. 2) The sun visor was ordered (supposedly). I have never heard back on the status and it has been over 6 weeks. 3) The transmission appointment was scheduled for 90 days from my original request. So I drive a potentially failing transmission for 3 more months before someone is available to look at it. 4) I have called back and the service person who I originally worked with is always out, at lunch, or unavailable. VERY POOR customer service! More

I was promptly greeted upon arrival and explained the service that I needed. My vehicle was taken into the service bay in just a few minutes and it didn’t take long to complete it service that I needed. My vehicle was taken into the service bay in just a few minutes and it didn’t take long to complete it More

Service is always was great. Ned always takes care of my vehicle needs. We are treated like family. Ned always takes care of my vehicle needs. We are treated like family. More

First time in the shop, they had my truck for almost 6 weeks. This most recent time, to fix what they caused during the first visit, I am going on 3 weeks. Luckily, this time they gave me a loaner vehicle weeks. This most recent time, to fix what they caused during the first visit, I am going on 3 weeks. Luckily, this time they gave me a loaner vehicle. More