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Randall Reed's Planet Ford - Service Center
Humble, TX
1,283 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,283 Reviews of Randall Reed's Planet Ford - Service Center
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April 10, 2014
2 hours waiting despite of having appointment I made an online appointment and they told me to go at 11 They didn’t take the care until 13:15 !!! Every time I asked they passed me from one per I made an online appointment and they told me to go at 11 They didn’t take the care until 13:15 !!! Every time I asked they passed me from one person to another Also the price was more than advertised, they said "there were extras" More
by h_K_Houston
Employees Worked With
unknown
August 02, 2010
I had a problem with my moon roof and through the recommendation of Enterprise (whom I bought my car from) took it to Randall Reed's for repair. They gave me a new vehicle to drive while attemtping t recommendation of Enterprise (whom I bought my car from) took it to Randall Reed's for repair. They gave me a new vehicle to drive while attemtping to solve an intermittant problem with my roof popping up. It turned out that it wasn't a Ford problem but the people who installed the Lojak transmitter interfering with the wiring! They contacted the Lojak people in which they traveled to Randall Reed and repaired their mistake. I will never use anyone but Randall Reed's service dept. to work on my vehicle! They went above and beyond the call of duty! More
by jraubsr
Employees Worked With
Reggie Kerr
August 19, 2008
Service department is the worst I've ever experienced. Customer service is a term they don't understand or care to understand. Rude, even malicious service advisor allowed to "steal" key ring with house Customer service is a term they don't understand or care to understand. Rude, even malicious service advisor allowed to "steal" key ring with house and office keys and was not reprimanded. No quality control to ensure that requested work is completed or done properly, i.e. after having tires rotated, a lug nut was left off of both driver side wheels and I was allowed to leave the dealership with two missing lug nuts. Total incompetence in the entire department. Would not recommend taking any vehicle to this location for any type of repairs/service. More
by cherrypratt
Employees Worked With
5
