Randall Reed's Planet Ford - Service Center

Good Service department Dropped off vehicle and was told in advance that it would be 3-5 days before they would look at it. Received a call 2 days later just to let me know t Dropped off vehicle and was told in advance that it would be 3-5 days before they would look at it. Received a call 2 days later just to let me know that they have not forgotten about me. 5th day car was ready for pick up , vehicle has 93K miles and all work was warranted. FORD More

Great Customer Service JT- John Thomas, was very helpful in the service department he had a great smile the whole time, I was there last week to get a battery for my Expedit JT- John Thomas, was very helpful in the service department he had a great smile the whole time, I was there last week to get a battery for my Expedition More

Great service, friendly staff! This dealership takes care of you right away. Thanks Nick Lang for your courteous service. A professional! Great service and and friendly staff! Fully This dealership takes care of you right away. Thanks Nick Lang for your courteous service. A professional! Great service and and friendly staff! Fully recommend it! More

Service manager Irma Velasquez did an excellent job with everything including communication and letting me know of other repairs needed she was great and a very beau Irma Velasquez did an excellent job with everything including communication and letting me know of other repairs needed she was great and a very beautiful lady More

Great work, attention and follow up with the client. Right to the point when finding problems and even fastee when fixing the issue. Very reliable. work, attention and follow up with the client. Right to the point when finding problems and even fastee when fixing the issue. Very reliable. More

great service from start to finish. very helpful in sales, after market parts and service! Thank you for helping me find the truck I enjoy to drive everyday and ma from start to finish. very helpful in sales, after market parts and service! Thank you for helping me find the truck I enjoy to drive everyday and making my purchase a great experience! More

Brief wait. Attentive. Customer service was great. Rosie took care of me swiftly and updated me on the status of my vehicle as I waited - which was a brief wait. Customer service was great. Rosie took care of me swiftly and updated me on the status of my vehicle as I waited - which was a brief wait. More

Best Service Team and Best Service Leader Lorena! I buy a vehicle every two years. A friend recommended R. Reed Ford and said they have the best service department and to ask for Lorena. The best vehi I buy a vehicle every two years. A friend recommended R. Reed Ford and said they have the best service department and to ask for Lorena. The best vehicle decision I ever made. Lorena is the pinnacle of customer service. Her follow up and keeping customers informed really puts one at ease. In a word TRUST. Lorena is the reason I keep returning to R. Reed. Her knowledge and methods of interaction are genuine even when we have to pay for something we thought is covered by warranty. She takes the time to explain/educate and in a minute you are convinced to follow her lead. TRUST! THANK YOU LORENA!! THANK YOU R. REED FORD! Best service Best people Best team More

Always willing to help with you’re needs From the beginning of the call until the time to Pick up my vehicle, the personnel are always helpful. Thank you Rosie for helping me with my recall From the beginning of the call until the time to Pick up my vehicle, the personnel are always helpful. Thank you Rosie for helping me with my recall issue More

Amanda made it very easy and explained what I need to know. Amanda was very helpful and made the experience seamless. She helped me once before and was great working with her. She contacted me the next day to m Amanda was very helpful and made the experience seamless. She helped me once before and was great working with her. She contacted me the next day to make sure I was happy with the repair. More