Randall Reed's Planet Ford - Service Center

Scheduled service I made an appointment to have my oil changed and recall notices. After arriving and waiting I went to the advisor to ask what was the delay I had an I made an appointment to have my oil changed and recall notices. After arriving and waiting I went to the advisor to ask what was the delay I had an appointment. I was then told that it was a 1st come 1st serve basics the they wouldn't be able to do the recall since it would need the entire day. What was the point of the appointment if they wasn't going to honor it. Poor customer services skills and no communications. 3 1/2 hour later my car was finally ready. Very disappointed. More

check engine light on. This is the only place that I would bring my truck in for work. I have full trust in your service center. Beto is one of best Diesel mechanic around This is the only place that I would bring my truck in for work. I have full trust in your service center. Beto is one of best Diesel mechanic around More

I recently had my F150 serviced at Randall Reeds. Everyone was exceptionally cordial and eager to help. I highly recommend the service department. They resolved my issues. Everyone was exceptionally cordial and eager to help. I highly recommend the service department. They resolved my issues. More

Warranty work Irma did a great job of keeping me informed on the status of the repairs. I did seem like it took a bit longer than I thought it should. The front en Irma did a great job of keeping me informed on the status of the repairs. I did seem like it took a bit longer than I thought it should. The front end needed aligned, replaced the glove box and replaced the back window. It was in the shop from Monday @ 0730 and picked up Saturday around 1:30. I was very pleases that a courtesy car was available for me to use More

Got an oil change and a garage full of oil when the lube tech didn't tighten the filter. Service advisor didn't even want to offer anythingrefund my money and ask how was I going to get home.? In my car tha tech didn't tighten the filter. Service advisor didn't even want to offer anythingrefund my money and ask how was I going to get home.? In my car that y'all messed up that's how. Unbelievable most people would of raised a issue. There could be some underlyilying damage caused bit I gues More

Service Dept Awesome service. JT has always done a great job of keeping me informed of the work being done and the what the cost will be. Awesome service. JT has always done a great job of keeping me informed of the work being done and the what the cost will be. More

Maintenance on my 2012 Ford F-150 Amanda Wade took very good care of me. I came in to have some maintenance done on my 2012 Ford F-150. Amanda was on top of it. She had me in and ou Amanda Wade took very good care of me. I came in to have some maintenance done on my 2012 Ford F-150. Amanda was on top of it. She had me in and out in no time. More

4 hours for a oil change. Was told it would take 2 hours. The worker is slow and on his cell phone. Unacceptable. It took o er 2 hours for my truck to get into service bay. And then the worker took o The worker is slow and on his cell phone. Unacceptable. It took o er 2 hours for my truck to get into service bay. And then the worker took over a hour to a perform a oil change and rotate tires. The recall only took 5 min More

Nick and Lorena provided me with excellent customer service while my expedition was in their service department for some repairs! They always get everything done in a timely manner! I highly recommend service while my expedition was in their service department for some repairs! They always get everything done in a timely manner! I highly recommend bringing your vehicle in to them for all your mechanical needs. More

Brake service The service department opens at 7am and I had an Uber bring me to drop me off so I could pick up my truck. The Uber arrived at 6;45am and dropped me o The service department opens at 7am and I had an Uber bring me to drop me off so I could pick up my truck. The Uber arrived at 6;45am and dropped me off and it was freezing cold outside. The service department opened the door and said I could sit inside until the service department opened. Little things like this really help and show the great character of the employees there. I've had my truck almost 3 years and they've done an outstanding job every time!! More