Randall Reed's Planet Ford

BUYER BEWARE!!!! WORSE EXPERIENCE EVER!!!!We negotiated a price on our F250 Super Duty of 51K plus TTL and a trade in value of 25K. We got to the dealership at 4:30pm but did not sign the papers until midnig price on our F250 Super Duty of 51K plus TTL and a trade in value of 25K. We got to the dealership at 4:30pm but did not sign the papers until midnight. The finance person quoted us 7.29 interest rate and tried to sell us an extended warranty for 2600 and a maintenance package for 650. We did not agree on the interest rate. He promised that if we would sign the papers (it was the last day of the month) that he would speak to Ford Credit and get us a lower interest rate on Monday. We trusted him to do this because we had bought 5 other vehicles from Planet Ford in the past year. When we got home that night, I reviewed the paper work and saw that the selling price of the car was not 51K but 63K ( which was 3000 over MSRP). I also noticed that the trade value of the car was 23,500 instead of 25K. Monday morning my husband left work and we went back to the dealership. We were told that the deal had to be written this way so Ford would accept it. After 2 hours of negotiating, they agreed to take $1770 off the selling price and give us an interest rate of 5.29. We reluctantly agreed, signed the papers and went home. At home I was looking at the paperwork and noticed that the price of the extended warranty and maintenance package had gone from 2600 to 3400 and 650 to 1650. These CROOKS had added 1800 dollars to the back end of the deal!! We were furious, went back to the dealership and refused the maintenance and extended warranty. They reluctantly drew up a new contract which dropped our payment 100 a month. We left swearing never to return. A couple of weeks later, we get a letter from Ford that says the Maintenance and extended warranty are part of the deal. We call Ford and tell them that we canceled. They told us that planet ford needed to resubmit the corrected contract. Now, Fred, the finance person says that cant't happen. All he can do is refund the cost of warranty and maintenance but our payment must stay the same. Meaning we will pay 7200 dollars more! Also, they will not give us a check, they will take it off the balance owed. I am so upset and confused. The way I see it, I will still be paying 3000 for something I don't have over the life of the loan! I am so dissatisfied and upset. I WILL NEVER BUY A FORD AGAIN MUCH LESS GO TO ANY RANDALL REED PLANET FORD DEALERSHIP....BUYER BEWARE!!! More

This dealership does not care about their customer service, once they get your money if you want anything done, they rely on "that is not a safety issue, it works". Owen was the worst, i came in beca service, once they get your money if you want anything done, they rely on "that is not a safety issue, it works". Owen was the worst, i came in because windshield needed replacing which i am sure they knew about, i was just lucky that it rained and i was able to see that it leaked. In addition the price that was listed on the internet was not the price that the finance manager said it was. Working with this group of people was very frustrating, i did write a letter to the Attorney General and the board members for Ford Motor Corporation. Worst company ever does not care about making things right!!!!!! More

Ouch. Hold on tight to your wallet. If you think you have a deal with the salesman, this is only your first hurdle, then you get run over to the "finance" manager and he will really suck the money out o have a deal with the salesman, this is only your first hurdle, then you get run over to the "finance" manager and he will really suck the money out of you whether you know it or not. Then READ EVERY LINE of the papers you are about to sign and look for all the unnecessary add-ons that you cannot even recognize. Especially look for the "Customer Benefits Package", which is an unnecessary add-on of $450 - $850, which essentially gets you an oil change for $6 disposal fee. Save yourself the grief, do business elsewhere. More

I drove from Galveston to Humble to look at a 2011 Mazda 6. They told me it had gone through their 106 point check. I took the car to a company Called Auto Exam where they discovered a oil pan leak. It cost 6. They told me it had gone through their 106 point check. I took the car to a company Called Auto Exam where they discovered a oil pan leak. It cost me time and 100.00. I returned the vechile and they would not fix it. They wasted my time. The salesman was Paul Stroud and his Manager was Allen Owens. Stay away from this company. After all was said and done I called Allen Owens and all he could do is say that he was sorry. Well they sure are. More

Bait and switch. Dishonest sales staff, a great reason to buy elsewhere! Crooks! Simple dishonest sales techniques. I tried to make things right with the "Manager" and I could not do it. The web ad sa to buy elsewhere! Crooks! Simple dishonest sales techniques. I tried to make things right with the "Manager" and I could not do it. The web ad said this vehicle for tis amount, when I showed up to buy it, whoops, that was a manual Fiesta not automatic, we cannot sell you that car for that amount. I was told that there is a disclaimer but this sales team uses that often to up sell poor fools that call there. I am contacting the Attorney General as well as the BBB. The sales team at Randal Reed Ford in Humble are crooks. Verifiable crooks. More

Mr. (MANAGER), 11-29-2011 Your employees do not stick to there agreements and 11-29-2011 Your employees do not stick to there agreements and try to defraud customers. I drove 100 miles all the way from Katy to your Humble store only to be lied to and was being pressured to pay a hidden charge of about $1200 more than agreed. Someone over there should be fired. Your staff is awful. ALL these guys made me a promise to sell me : VIN # 3FAHP0HA7CR224386 for a competitive matched price of $18595 +$295 +TTL including adding backup sensors. ALL three of the bad internet salesmen above swore to me, on the phone, and in email before I drove 100 miles, that we had a deal and that there would be no further price discussion. Before I went to the dealership, I called the main number after the internet salesmen said it was a deal in an email, at $18890, and they agreed they would include the additional backup sensors and I asked to speak to the Sales Manager to confirm the deal. The sales manager confirmed the deal. When I got there and sat down with the internet salesman, he started with a 18755 price? and then said the TTL + documentation fee of 149 total additional would be $2651 (should have been closer to $1487), and wanted me to sign a piece of paper agreeing with a total of $21406. He got upset when I ask him how he got the additional $2651 and he said "That was the deal". I told him to show me how he got that $2651 and he said I would see it on the papers when they were drawn up after I signed his paper. They tried to add on and hide the additional $1164 saying it was standard fees!! They knew that they were going to try to pull this trick on me before I ever left home. I went to the Manager in the main building to talk to the manager on duty. The sales manager did the same thing, He knew this was a scam and would not give me a break down of the TTL and other charges making up the $2651 add on. The other four supervisory employees sitting at the desk with sales manager were smiling and grinning and chuckling. They all knew this was standard practice of cheating their customers. I wonder how they would feel when they get treated the same way. Shame on Randall Reed Ford in Humble Texas. Is this what you want your dealerships known for? More

DO NOT BUY HERE. INCOMPETENT CUSTOMER SERVICE. HORRIBLE BUYING SYSTEM. VERY SLOW FOLLOW UPS. THE GENERAL MANAGER AND SALES REPRESENTATIVES ARE NOT ACCOUNTABLE. POTENTIAL BUYERS MAKE MORE MONEY THAN ANY OF BUYING SYSTEM. VERY SLOW FOLLOW UPS. THE GENERAL MANAGER AND SALES REPRESENTATIVES ARE NOT ACCOUNTABLE. POTENTIAL BUYERS MAKE MORE MONEY THAN ANY OF THOSE WORKERS. I WILL BUY ELSEWHERE. THEY ARE NOT THE ONLY CAR DEALER. More

My salesman was Chuck Lockwood and he was fantastic; I am a person who detests "pressure salesmen" -Chuck allowed me to decide my purchase without any pressure; he answered all my questions, walked me throug a person who detests "pressure salesmen" -Chuck allowed me to decide my purchase without any pressure; he answered all my questions, walked me through all my options and was there every step of the way through my purchase; I am pleased with my Fusion and the excellent treatment I received from Chuck. More