Randall Reed's Planet Ford

Deceptive Practices My experiance with Planet Ford in Humble was the worst car buying experience I have had. I would warn everyone to be very leary of these people. They My experiance with Planet Ford in Humble was the worst car buying experience I have had. I would warn everyone to be very leary of these people. They not only mishandled my deal, they ended with a very unethical note. Everyone I came into contact with, with the exception of the finance manager Matt Reihd lied to me or misled me in some way. After a few visits, I picked out a truck but the dealership did not have the color I wanted. I was assured they could do a dealer trade and find what I wanted. They appraised my trade in and we began to negotiate. After an hour or so we came to a deal on a particular truck at another dealership. I then waited roughly 2 hours to see the finance manager. I completed all paperword (finance, warrenty, etc) with the exception of the odometer statement forms which I was told we would sign upon delivery since the truck would have to be driven in. Finally, they told me to expect the truck on Tuesday (this trade happened on a Saturday). By 4:00 pm Tuesday I had heard nothing so I called the salesman. He gave me the run around. He called back about 20 minutes later to tell me the truck we traded on was sold, there was no resonable replacement at the price we traded on, and that I needed to come in to pick out a new truck. I was obviously ticked so I drove to the dealership right away. I couldn't find anyone involved in the trade except the finiance manager. He seemed confused and said that "we (being the dealership) sold you a truck".... I think he misunderstood and thought I was backing out on the vehicle Im sure he though had been delived at this point. He went and got the new car and truck manager for the dealership. The sales manager led me to believe that everything was fine but that he may need another color to make it all pan out. I expanded my color options and went home thinking we had another truck lined up but that they wanted to make sure it was nailed down so that the same ordeal did not repeat it self. The next day around 4:00 PM I recieved another call from the salesman. He explained that the used car appraisal for my trade in was no good and that they were lowering my tradein $2000.00. He then had the nerve to offer me a truck with a $800.00 lower MSRP for $1,800.00 more than our origional trade. Throughout all of this, the salesperson told me how much HE was out over this. He argued with me multiple times. At the end of the day he blamed the General sales manager and the main new car and truck manager. So do I! More

The service department team I have driven Ford's for 30 years. They are well made and dependable! We recently moved back home after living in Florida for 17 years. Our Ford ne I have driven Ford's for 30 years. They are well made and dependable! We recently moved back home after living in Florida for 17 years. Our Ford needed maintenance work. We took our vehicle to Randall Reed's Planet Ford. It started as a bad situation and turned out to be the best decision we made by taking it there. Once I pointed out my disappointment to Jeff the Service Director things began to happen. The Service Adviser's, Mechanics team and the Detailing Department bent over backwards to take care of our needs. We got a rental Mustang for free and they detailed cleaned it for free. I think the repair and service department contain hard working and honest people! They turned the situation into a very positive experience! I highly respect and appreciate all of them and would recommend the service department to anyone! Thanks for reading my review. Sincerely, Traci ?????? More

Very Awesome I would like to say thank you Mr. Freddy P Jr in new car sales for assisting me in buying a used 2013 Ford F150 pickup. Thanks for keeping the price w I would like to say thank you Mr. Freddy P Jr in new car sales for assisting me in buying a used 2013 Ford F150 pickup. Thanks for keeping the price where i wanted it and FOR your knowledge and patience you demonstrated to me..You are a great asset to the team at Planet Ford and i look forward to more car sales from your dealership soon. More

Wish I had trusted the review!!! Called about a truck listed online. Guaranteed us it was there and ready to show. Made it known we were serious buyers. Drove an hour through rush hou Called about a truck listed online. Guaranteed us it was there and ready to show. Made it known we were serious buyers. Drove an hour through rush hour traffic and were told it had just sold. They called three times to confirm our appt. in a two hour period, but couldn't tell us the truck sold. No one at the dealership really cared! I agree, I think it is definitely the policy of Randell Reed. I have purchased 3 cars in the past 4 years and have had amazing experiences through other dealers! More

The Chuck Norris of salesman I usually am not a Ford guy but once I test drove the 2015 f150 Platinum FX4 it really got me thinking why not? Kevin Norris had went up and above to I usually am not a Ford guy but once I test drove the 2015 f150 Platinum FX4 it really got me thinking why not? Kevin Norris had went up and above to get me into this truck and I actually test drove the truck twice on two different days as I was on the fence about it. Throughout the process Kevin was there to answer any questions I had. This was my 23rd vehicle purchase and first with Planet Ford in Humble so I've been thru the process of buying many times but this one was one of the best ones and glad Kevin Norris talked me into the truck. We even had the windows tinted there so when I pick it up its road ready and they did an excellent job. More

Auto purchase Always go back Planet Ford pre owned for best and fair sale price. Followed by friendly pro active 5 star service. All questions answered to my satisf Always go back Planet Ford pre owned for best and fair sale price. Followed by friendly pro active 5 star service. All questions answered to my satisfaction in person and on the phone. More

Best Experience! I have bought many vehicles in my lifetime but this is the only way I will do it in the future. I found a vehicle online, negotiated online, they bro I have bought many vehicles in my lifetime but this is the only way I will do it in the future. I found a vehicle online, negotiated online, they brought me the car and the paperwork to my house and that was that!!! More

"BEST EXPERIENCE" Great experience, beautiful people that are willing to help you out in what you are looking for. Andrew Bonomini came out & help me out, for what I w Great experience, beautiful people that are willing to help you out in what you are looking for. Andrew Bonomini came out & help me out, for what I was looking for. Definitely will recommend my friends & family to come over & check out the great deals planet ford has. Great customer service, people who are willing to help you... love it!!! More

Have returned several times We are a huge fan of this Planet Ford. They gentlemen we have worked with in our several purchases have always been kind and without pressure. Then We are a huge fan of this Planet Ford. They gentlemen we have worked with in our several purchases have always been kind and without pressure. Then we have returned for oil changes and service and again, could not be happier with our service. We have purchased 3 vehicles from them and will return again when we need to make another purchase! More