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Randall Reed's Planet Ford
Humble, TX
2,543 Reviews
Multi-time consecutive Ford Triple Crown winner, Randall Reed's Planet Ford in Humble (serving Houston, Katy, Kingwood, Atascocita & Conroe areas) takes great pride in providing award-winning customer service. When you choose Planet Ford on Hwy. 59, you can rest assured you're "dealin'" with the best. Planet Ford is a multiple award-winning dealership that's earned Ford's top honors and accolades including a dozen consecutive Triple Crowns, consecutive President's Awards, Ford One Elite, Ford 100 Club Awards, Partners in Quality and the FCSD Premier Club Award. The Better Business Bureau (BBB) also has recognized them with an award for excellence. Come experience the Randall Reed difference! Planet Ford in Humble, TX offers New Ford Cars, including the Ford Mustang; New Ford SUVs: Escape, Edge, Explorer, Expedition; Ford Bronco, Bronco Sport; and trucks F-150, F-250, F-350, Super Duty, SuperCrew, SuperCab, Ranger, Maverick. We also have a large selection of pre-owned certified Ford cars, SUVs, and trucks. Planet offers fleet/commercial sales. Plus, Planet Ford's used vehicle selection is huge, including tons of Value Max used vehicles under $20k.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,543 reviews
August 19, 2008
Service department is the worst I've ever experienced. Customer service is a term they don't understand or care to understand. Rude, even malicious service advisor allowed to "steal" key ring with house Customer service is a term they don't understand or care to understand. Rude, even malicious service advisor allowed to "steal" key ring with house and office keys and was not reprimanded. No quality control to ensure that requested work is completed or done properly, i.e. after having tires rotated, a lug nut was left off of both driver side wheels and I was allowed to leave the dealership with two missing lug nuts. Total incompetence in the entire department. Would not recommend taking any vehicle to this location for any type of repairs/service. More
by cherrypratt
Employees Worked With
5
March 29, 2008
Randall Reed forces consumers to purchase a discount program(Planet Citizenship) and pass it off as dealership service fees. If you refuse to purchase the dealership will refuse to sale you the car. T program(Planet Citizenship) and pass it off as dealership service fees. If you refuse to purchase the dealership will refuse to sale you the car. The cost of the Planet Citizenship varis from location to location. Their Spring location costs $689 and the Humble location charges $389. More
by aadame1
Employees Worked With
Charles Scott
September 01, 2007
Address: My address 19297 Kanawha Dr City: My City Address: My address 19297 Kanawha Dr City: My City Porter State: My state Texas Zip Code: My Zip 77365 Vehicle Year: 2008 Vehicle Make: Esca Address: My address 19297 Kanawha Dr City: My City Porter State: My state Texas Zip Code: My Zip 77365 Vehicle Year: 2008 Vehicle Make: Escape Vehicle Model: Ford Vehicle Identification Number: 1FMCUO2Z18KB13965 Odometer Reading: approx 900 Clarification of how you would like us to assist you: 1) Recover Misapplied funds of $413.31 and apply these funds to our loan as promissed with HARD copies to us to prove this was accomplished; 2) get mileage on proper form for trade our in to aid in proper recovery of money dues us on the vehicle; 3) get state sticker for vehicle longer than 45 days (We received a sticker that expires Sept of 2007) on August 24th 2007 These stickers are usually issued for at least a year. Please refer to your REF No. 0445102417 to John by me on 8/29 via phone @ 800-392-3673. Any help would be appreciated the dealer "Randel Reed/Planet Ford" is a Very Bad representative of your company.The GM on down make promisses they DO NOT keep. If you really care about your public image please contact me. I have been in contact over & over, spent many hours of frustrating time on the phone & at the dealer. More
by nickj02
Employees Worked With
sales/finance officer/G.M.
