Randall Reed's Planet Ford

I drove from Galveston to Humble to look at a 2011 Mazda 6. They told me it had gone through their 106 point check. I took the car to a company Called Auto Exam where they discovered a oil pan leak. It cost 6. They told me it had gone through their 106 point check. I took the car to a company Called Auto Exam where they discovered a oil pan leak. It cost me time and 100.00. I returned the vechile and they would not fix it. They wasted my time. The salesman was Paul Stroud and his Manager was Allen Owens. Stay away from this company. After all was said and done I called Allen Owens and all he could do is say that he was sorry. Well they sure are. More

Bait and switch. Dishonest sales staff, a great reason to buy elsewhere! Crooks! Simple dishonest sales techniques. I tried to make things right with the "Manager" and I could not do it. The web ad sa to buy elsewhere! Crooks! Simple dishonest sales techniques. I tried to make things right with the "Manager" and I could not do it. The web ad said this vehicle for tis amount, when I showed up to buy it, whoops, that was a manual Fiesta not automatic, we cannot sell you that car for that amount. I was told that there is a disclaimer but this sales team uses that often to up sell poor fools that call there. I am contacting the Attorney General as well as the BBB. The sales team at Randal Reed Ford in Humble are crooks. Verifiable crooks. More

Mr. (MANAGER), 11-29-2011 Your employees do not stick to there agreements and 11-29-2011 Your employees do not stick to there agreements and try to defraud customers. I drove 100 miles all the way from Katy to your Humble store only to be lied to and was being pressured to pay a hidden charge of about $1200 more than agreed. Someone over there should be fired. Your staff is awful. ALL these guys made me a promise to sell me : VIN # 3FAHP0HA7CR224386 for a competitive matched price of $18595 +$295 +TTL including adding backup sensors. ALL three of the bad internet salesmen above swore to me, on the phone, and in email before I drove 100 miles, that we had a deal and that there would be no further price discussion. Before I went to the dealership, I called the main number after the internet salesmen said it was a deal in an email, at $18890, and they agreed they would include the additional backup sensors and I asked to speak to the Sales Manager to confirm the deal. The sales manager confirmed the deal. When I got there and sat down with the internet salesman, he started with a 18755 price? and then said the TTL + documentation fee of 149 total additional would be $2651 (should have been closer to $1487), and wanted me to sign a piece of paper agreeing with a total of $21406. He got upset when I ask him how he got the additional $2651 and he said "That was the deal". I told him to show me how he got that $2651 and he said I would see it on the papers when they were drawn up after I signed his paper. They tried to add on and hide the additional $1164 saying it was standard fees!! They knew that they were going to try to pull this trick on me before I ever left home. I went to the Manager in the main building to talk to the manager on duty. The sales manager did the same thing, He knew this was a scam and would not give me a break down of the TTL and other charges making up the $2651 add on. The other four supervisory employees sitting at the desk with sales manager were smiling and grinning and chuckling. They all knew this was standard practice of cheating their customers. I wonder how they would feel when they get treated the same way. Shame on Randall Reed Ford in Humble Texas. Is this what you want your dealerships known for? More

DO NOT BUY HERE. INCOMPETENT CUSTOMER SERVICE. HORRIBLE BUYING SYSTEM. VERY SLOW FOLLOW UPS. THE GENERAL MANAGER AND SALES REPRESENTATIVES ARE NOT ACCOUNTABLE. POTENTIAL BUYERS MAKE MORE MONEY THAN ANY OF BUYING SYSTEM. VERY SLOW FOLLOW UPS. THE GENERAL MANAGER AND SALES REPRESENTATIVES ARE NOT ACCOUNTABLE. POTENTIAL BUYERS MAKE MORE MONEY THAN ANY OF THOSE WORKERS. I WILL BUY ELSEWHERE. THEY ARE NOT THE ONLY CAR DEALER. More

My salesman was Chuck Lockwood and he was fantastic; I am a person who detests "pressure salesmen" -Chuck allowed me to decide my purchase without any pressure; he answered all my questions, walked me throug a person who detests "pressure salesmen" -Chuck allowed me to decide my purchase without any pressure; he answered all my questions, walked me through all my options and was there every step of the way through my purchase; I am pleased with my Fusion and the excellent treatment I received from Chuck. More

I have never been treated more rudely at a dealership than I was at yours. How dare you lie and then refuse to wait on a paying customer that is coming to buy a car? I hope others think twice about buyin than I was at yours. How dare you lie and then refuse to wait on a paying customer that is coming to buy a car? I hope others think twice about buying a car from you. First of all, you baited me with a FALSE advertisement and then I was refused to be waited upon. How can a dealership expect to do business like this? Why would you turn down.a person who was going to buy a car cash in hand? It is just beyond me that you would. More

I came in to see how much I could get for my truck with their National Buyback Event. They immediately tried to sell me another car and took little interest in my truck. I did see an expediton I liked and their National Buyback Event. They immediately tried to sell me another car and took little interest in my truck. I did see an expediton I liked and asked them what the price was. They told me the expedition was 24,995. I told them that that was too expensive for me, the sales person told me to wait and he would do his "best". The came back with the figures 22,000 for the expedition 3500 for my truck and 3000 cash down. I told him no then went back to the little enclosed glass area to do his "best". (I was already another deal with a dealership with same expediton/trim just different color for 19000, 5500 trade in and 2000 cash down). When i told the salesman if he could beat that deal i would buy today. He went back and forth or about an hour and a half telling me each time that that was the lowest but I declined because of my better deal elsewhere. Finally they came down to 19000 after every excuse in the book ( "we are losing money""your credit is bad"(I was already approved for financing)"the other dealership is bad"). But they would not beat the trade in. I asked for my keys 3 times to leave but they would not give them to me so they could do their "best". Finally the sales person called me where the manager (bald guy) was in the glass enclosed place and he started giving me every reason why I couldnt get more for my trade (kbb, nada, edmunds dont sell cars). I had printout from 3 appraisal companies kbb, edmunds, nada and all were 7500 for a rough trade in. My truck was not rough. When I started telling the manager that I was not comfortable and my trade in was worth more the person next to him started laughing. I asked for my keys from him and left. The whole evxperience was frustrating and unprofessional. They tried there hardest with every stupid car salesman trick/excuse to screw me out of some money. I will never go to this dealership or recommend to anyone. More

After driving 83 miles in rainy/cold weather I discovered that "Stephanie" was not a sales person and that that the dealership was not interested in honoring what she said they had at my price and what I wan that "Stephanie" was not a sales person and that that the dealership was not interested in honoring what she said they had at my price and what I wanted, a Limited Escape. I spoke with other dealerships and visited several and even though I did not purchase a vehicle from them I was not lied to and would have returned to any of them for what I wanted. I would NEVER return to or recommend Planet Ford. I purchased my Limited Escape from Hillcrest Ford in Huntsville. Had I known that it was owned by the same people (the Reeds) I would not have even visited them. This was the most unpleasant experience I have ever had at a car dealership. I have contacted Ford Customer Service and given them my report of this incident. While at Planet Ford, I saw several people leave and it didn't appear that they were "happy" customers. More