Randall Reed's Planet Ford

Service department ready to resolve customer issues. On Friday 1/22/16 I had a disapointing experience with this service department. I took my issue to this forum. The next morning I was contacted by the On Friday 1/22/16 I had a disapointing experience with this service department. I took my issue to this forum. The next morning I was contacted by the service manager. He explained that customer satisfaction is his first priority and offered to correct the issue immediately. I needed my truck but set up an appointment for the next Frisay (1/29/16). The agreed on work was preformed with a discount. I never expected this from a large dealership. In my case customer satisfaction was number 1. I would certainly recomend the Randall Reed Humble service department to my friends and family. More

Worst truck purchasing experience of my life!! I should have heeded the warnings of the reviews but against my better judgement i decided to give them an opportunity to prove them wrong; BIG MISTAK I should have heeded the warnings of the reviews but against my better judgement i decided to give them an opportunity to prove them wrong; BIG MISTAKE. I was looking for a '15 F150 King Ranch at a dealership closer to my residence in Conroe and in the process a virtually identical vehicle on their online inventory. After several emails back/forth with the junior salesmen I decided to wait and go the Conroe dealership the next day. A couple hours later one of the "managers' phoned me and assured me he would give me the 'best deal' possible and top dollar for my trade in since it in high demand. I mentioned to him the other dealerships offer for my trade and after a few minutes of discussion and against my better judgement I decided to take the hour drive over there to see just what they were willing to do. As soon as I arrived I was greeted by the manager and he introduced me to the few more salesmen. I handed them my keys and they were supposedly going to immediately begin the appraisal on my trade in. After looking for several minutes they finally found the stock number of the truck I came to look at and went to go bring it up front for a look and test drive. They said as soon as I completed the test drive they would have my trade in appraisal done and we'd look at some numbers. All seemed to be going well. I walked outside to look at the truck and it looked as though it was parked under a tree full of birds for an extended period. I've never seen an automobile on a dealers lot in worse condition. The vehicle was so filthy it was impossible to inspect the exterior. They said the truck was on their storage lot but at this time it's been 3 hours at least since I spoke with the manager that knew I was coming to look at this specific vehicle. Nonetheless, I looked at the truck the best I could and we took the test drive. The truck interior and test drive was as expected and it performed well. We returned to the dealership and went back to the salesman's desk we were at prior to the test drive. I sat down and the salesman said he was going to get the appraisal. 45 minutes later I flagged him down to ask him what was going on and he said they just started the appraisal! So he got me a soda and sat down and waited another hour before he finally appeared with the appraisal and offer for my trade. Bear in mind they knew what the other dealership offered me, their offer was $1,500 less. I couldn't believe they were so audacious to offer me less than my other offer. I was immediately irritated and asked the junior salesman to get my keys as I was not going to play games. He asked what it would take to get my business and I told him add $2500 to my trade and few other odds/ends for the one I was buying and we have a deal. I was really expecting them to not meet my requests and would just leave. He came back in just a few minutes and said they have agreed to my terms. So at this point it became a financially better option to stay and go through this process. So we start on the initial paperwork and only later finding out he couldn't save any of the documentation. Also he asked me about some of these "dealer options" that were possible to install on the vehicle. I told him no thank you and that I wasn't interested in their added options; he said ok. When i finally got to the point of seeing the finance person they told me that I couldn't get all of the rebates I was originally told were available if choosing 0% interest. There was suddenly $1000 difference they were expecting me to pick up. After more irritation I told them I would split it with them and the general manager agreed to this. Then when sitting with the finance person going over the paperwork he showed me all of the costs which included all the dealer added options that I told the salesman I wasn't interested in, I told him the same thing and that we'd need to remove these items from the invoice as iI wasn't interested in them. He excused himself briefly only to return with another one of the managers who explained that these options were pre-installed and that the junior salesman said that I agreed to........I was shocked and told him that was an outright lie and evidenced by the fact I refused to sign his document for these extras. He apologized and said this must be a lack in the new saleman's training and he could reduce some of the cost but I had to choke up another $600 or something. By this time, nearly 5 hrs later, I should have just got up and walked out but again, against my better judgement I accepted this to finish the deal and leave. The failed to give me the nav card for the vehicle and it was nearly dark when i left there so wasn't able to inspect the truck and the next day I found a fresh chip in the drivers door. I should have heeded the reviews and also after being lied to and taken advantage of I should have left but my only recourse now is to tell this story in hopes it will actually help someone in the future. This was the absolute worst automobile buying experience of my life. Most all dealerships can be aggravating to deal with but when you're purchasing a $55k vehicle the game playing needs to stop and a little respect and courtesy should be extended. These people are crooks, liars and very unethical.....STAY AWAY. More

Deceptive Practices My experiance with Planet Ford in Humble was the worst car buying experience I have had. I would warn everyone to be very leary of these people. They My experiance with Planet Ford in Humble was the worst car buying experience I have had. I would warn everyone to be very leary of these people. They not only mishandled my deal, they ended with a very unethical note. Everyone I came into contact with, with the exception of the finance manager Matt Reihd lied to me or misled me in some way. After a few visits, I picked out a truck but the dealership did not have the color I wanted. I was assured they could do a dealer trade and find what I wanted. They appraised my trade in and we began to negotiate. After an hour or so we came to a deal on a particular truck at another dealership. I then waited roughly 2 hours to see the finance manager. I completed all paperword (finance, warrenty, etc) with the exception of the odometer statement forms which I was told we would sign upon delivery since the truck would have to be driven in. Finally, they told me to expect the truck on Tuesday (this trade happened on a Saturday). By 4:00 pm Tuesday I had heard nothing so I called the salesman. He gave me the run around. He called back about 20 minutes later to tell me the truck we traded on was sold, there was no resonable replacement at the price we traded on, and that I needed to come in to pick out a new truck. I was obviously ticked so I drove to the dealership right away. I couldn't find anyone involved in the trade except the finiance manager. He seemed confused and said that "we (being the dealership) sold you a truck".... I think he misunderstood and thought I was backing out on the vehicle Im sure he though had been delived at this point. He went and got the new car and truck manager for the dealership. The sales manager led me to believe that everything was fine but that he may need another color to make it all pan out. I expanded my color options and went home thinking we had another truck lined up but that they wanted to make sure it was nailed down so that the same ordeal did not repeat it self. The next day around 4:00 PM I recieved another call from the salesman. He explained that the used car appraisal for my trade in was no good and that they were lowering my tradein $2000.00. He then had the nerve to offer me a truck with a $800.00 lower MSRP for $1,800.00 more than our origional trade. Throughout all of this, the salesperson told me how much HE was out over this. He argued with me multiple times. At the end of the day he blamed the General sales manager and the main new car and truck manager. So do I! More

The service department team I have driven Ford's for 30 years. They are well made and dependable! We recently moved back home after living in Florida for 17 years. Our Ford ne I have driven Ford's for 30 years. They are well made and dependable! We recently moved back home after living in Florida for 17 years. Our Ford needed maintenance work. We took our vehicle to Randall Reed's Planet Ford. It started as a bad situation and turned out to be the best decision we made by taking it there. Once I pointed out my disappointment to Jeff the Service Director things began to happen. The Service Adviser's, Mechanics team and the Detailing Department bent over backwards to take care of our needs. We got a rental Mustang for free and they detailed cleaned it for free. I think the repair and service department contain hard working and honest people! They turned the situation into a very positive experience! I highly respect and appreciate all of them and would recommend the service department to anyone! Thanks for reading my review. Sincerely, Traci ?????? More

Very Awesome I would like to say thank you Mr. Freddy P Jr in new car sales for assisting me in buying a used 2013 Ford F150 pickup. Thanks for keeping the price w I would like to say thank you Mr. Freddy P Jr in new car sales for assisting me in buying a used 2013 Ford F150 pickup. Thanks for keeping the price where i wanted it and FOR your knowledge and patience you demonstrated to me..You are a great asset to the team at Planet Ford and i look forward to more car sales from your dealership soon. More

Wish I had trusted the review!!! Called about a truck listed online. Guaranteed us it was there and ready to show. Made it known we were serious buyers. Drove an hour through rush hou Called about a truck listed online. Guaranteed us it was there and ready to show. Made it known we were serious buyers. Drove an hour through rush hour traffic and were told it had just sold. They called three times to confirm our appt. in a two hour period, but couldn't tell us the truck sold. No one at the dealership really cared! I agree, I think it is definitely the policy of Randell Reed. I have purchased 3 cars in the past 4 years and have had amazing experiences through other dealers! More

The Chuck Norris of salesman I usually am not a Ford guy but once I test drove the 2015 f150 Platinum FX4 it really got me thinking why not? Kevin Norris had went up and above to I usually am not a Ford guy but once I test drove the 2015 f150 Platinum FX4 it really got me thinking why not? Kevin Norris had went up and above to get me into this truck and I actually test drove the truck twice on two different days as I was on the fence about it. Throughout the process Kevin was there to answer any questions I had. This was my 23rd vehicle purchase and first with Planet Ford in Humble so I've been thru the process of buying many times but this one was one of the best ones and glad Kevin Norris talked me into the truck. We even had the windows tinted there so when I pick it up its road ready and they did an excellent job. More

Auto purchase Always go back Planet Ford pre owned for best and fair sale price. Followed by friendly pro active 5 star service. All questions answered to my satisf Always go back Planet Ford pre owned for best and fair sale price. Followed by friendly pro active 5 star service. All questions answered to my satisfaction in person and on the phone. More

Best Experience! I have bought many vehicles in my lifetime but this is the only way I will do it in the future. I found a vehicle online, negotiated online, they bro I have bought many vehicles in my lifetime but this is the only way I will do it in the future. I found a vehicle online, negotiated online, they brought me the car and the paperwork to my house and that was that!!! More