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Randall Reed's Planet Ford
Humble, TX
2,543 Reviews
Multi-time consecutive Ford Triple Crown winner, Randall Reed's Planet Ford in Humble (serving Houston, Katy, Kingwood, Atascocita & Conroe areas) takes great pride in providing award-winning customer service. When you choose Planet Ford on Hwy. 59, you can rest assured you're "dealin'" with the best. Planet Ford is a multiple award-winning dealership that's earned Ford's top honors and accolades including a dozen consecutive Triple Crowns, consecutive President's Awards, Ford One Elite, Ford 100 Club Awards, Partners in Quality and the FCSD Premier Club Award. The Better Business Bureau (BBB) also has recognized them with an award for excellence. Come experience the Randall Reed difference! Planet Ford in Humble, TX offers New Ford Cars, including the Ford Mustang; New Ford SUVs: Escape, Edge, Explorer, Expedition; Ford Bronco, Bronco Sport; and trucks F-150, F-250, F-350, Super Duty, SuperCrew, SuperCab, Ranger, Maverick. We also have a large selection of pre-owned certified Ford cars, SUVs, and trucks. Planet offers fleet/commercial sales. Plus, Planet Ford's used vehicle selection is huge, including tons of Value Max used vehicles under $20k.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,543 reviews
January 28, 2018
Everyone was unfriendly, helpful and professional Ken was very knowledgeable, friendly and professional. He helped us in every way and did an awesome job. I enjoyed the entire sales experience thanks Ken was very knowledgeable, friendly and professional. He helped us in every way and did an awesome job. I enjoyed the entire sales experience thanks to Ken More
by David L Powell
January 28, 2018
Great customer service The team was very patient and allowed us to test drive whatever we wanted. We couldn’t decide On which vehicle we wanted. We ended up with a 201 The team was very patient and allowed us to test drive whatever we wanted. We couldn’t decide On which vehicle we wanted. We ended up with a 2017 F2 50 platinum and we absolutely love it Thanks Planet Ford for a job well done! More
by G$
Employees Worked With
January 28, 2018
A Great Car Buying Experience Ken Riley was very professional, friendly and patient as I made my decision to purchase the 2018 Ford Escape. Ken was adamant about getting me the bes Ken Riley was very professional, friendly and patient as I made my decision to purchase the 2018 Ford Escape. Ken was adamant about getting me the best price he could on my new vehicle. Everyone throughout the car buying process provided excellent customer service. When it is time for me to trade I will go to Planet Ford in Humble and see Ken Riley. Thank you, Ken, for making my car buying experience a positive one. More
by KB
Employees Worked With
January 28, 2018
Great job Ken was great was in and out and got the car I wanted. He was very professional and helped to make sure everything went smooth. Ken was great was in and out and got the car I wanted. He was very professional and helped to make sure everything went smooth. More
by Joseph
Employees Worked With
January 19, 2018
Outstanding Dealer Purchased a Ford F250 & sales person that help me was very helpful and friendly. I strongly recommend this dealer to friends and family. Thank you Geo Purchased a Ford F250 & sales person that help me was very helpful and friendly. I strongly recommend this dealer to friends and family. Thank you Georgina ! More
by Mafia-1
Employees Worked With
Georgina De La Trinidad
January 12, 2018
Only appears to be interested in local customers I came across this dealership from a local online car group. Most of the people commenting had negative things to say about this dealership. I decid I came across this dealership from a local online car group. Most of the people commenting had negative things to say about this dealership. I decided to check out their website and found that they had decent pricing. With that said though, they do appear to be one of these dealerships that like to make up for lower advertised pricing, by adding on dealer add-ons. I.E. Spray in bedliner for $500, paint and fabric protection for $500, Window tint for $300, wheel lock for $170, and Vehicle DNA (whatever that is) for $600. So although they may have decent advertised pricing, they also add-on $2000 in their dealer add-ons. I currently have a truck that I will be trading in. This dealership has a link to blackbook to find an amount on your trade-in. The blackbook value for my truck is $38k-$44k. So there is a $6k possible discrepancy between dealer to dealer. I contacted this dealer to find out how much they will give me for my truck on trade. If I don’t agree with the trade amount, there is no point in moving forward with picking a new truck and agreeing to a pricing on it. I received an email back from a Colte Dinch. He said he needs to ask me a couple of questions. I asked what he needed from me because I just need a trade-in appraisal. I gave him all the info on my truck, the vin, a copy of the window sticker, many pictures, etc. He then responded with he needs me to pick a truck that I am looking at from their listed website inventory. I am not sure why he would have needed this but I figured he wanted to work overall numbers (trade-in, new truck prices, taxes, overall amount finance, etc). I went on their website and selected two trucks. One was a leftover 2017 F350 and the other was a 2018 F250 XLT. He then responds that the 2017 truck is sold and the 2018 truck is “a vehicle that is being built right now and we have no arrival date for that truck yet.” But he explains that they have a couple of vehicles that match that truck I am looking at. He then asks if I can make an appointment to come in on Saturday and they can show me trucks. I explained to Colte that the new truck is currently not important, I am just trying to get an estimate on my trade. That was the reason why I contacted them to begin with. I didn’t contact them looking for pricing on a new truck, or picking out a new truck, or trying to make an appointment to see a new truck, or sifting through their online inventory and trying to find out what trucks they do or do not have on their lot. I simply and originally just wanted a trade-in appraisal. I was pretty straight forward about that from the beginning. I explained to Colte that I was not in the area and they were a decent drive away for me. He then responds back that they only do appraisals in person. I am about 7 hours (round trip) away from this dealership. About 450 miles away. And roughly $75 in gas away from them. We are not in the 90’s anymore. Most people now a days do their shopping and business via the internet, phone calls, texts, emails, etc. Colte is either full of it when it comes to having to be there in person to get an appraisal, or this dealership is living in the 90’s and/or only interested in selling locally. It’s very odd that this dealership wants everyone who doesn’t live in the area, to have to take the time to drive to them just to get an appraisal. Are they not interested in selling to people in San Antonio? Selling to people in Austin, Waco, DFW area, East Louisiana? If they are, are they seriously expecting everyone to drive their trade-in all the way to Humble Texas just to get an appraisal? I have done several purchases through the internet and drove many hours to my new vehicle. I just recently purchase a GTI from the North Austin area. I purchase a Lancer Evo from the Dallas area a couple years back. We had an agreed upon trade-in price and an agreed upon new car price and an agreed upon out the door price, prior to me traveling to the dealership. When I got there is was a simple sign and drive. All I can say is good luck to this dealership. It is apparent you are only interested in selling to people in the Houston area. If this is not the case, I suggest training Colte better because he is saying otherwise. I guess I’ll continue my shopping with one of the other several hundred Texas Ford dealerships. More
by kennethcalk
Employees Worked With
Colte Dinch
January 08, 2018
Great service as usual I have worked with Ken for the last couple of vehicle purchases. No nonesense and a pleasure to deal with every time. Highly recommend visiting him. I have worked with Ken for the last couple of vehicle purchases. No nonesense and a pleasure to deal with every time. Highly recommend visiting him. We will be back for my son’s vehicle when he turns 16. He makes the car buying experience pain and hassle free. Thanks Ken, and see you soon! More
by Bleisinger
December 20, 2017
2017 Ford Superduty Lariat This was a very pleasant vehicle purchase process. No high pressure sales that is usually experienced at other dealerships. We initially chose to visi This was a very pleasant vehicle purchase process. No high pressure sales that is usually experienced at other dealerships. We initially chose to visit Planet Ford because they had previously performed warranty work on my wife's Lincoln because they had a better service department than the Lincoln dealership. More
by K Geiman
Employees Worked With
December 18, 2017
Fast and easy It was the quickest process of buying a car I have ever experienced. We moved from one department to the next with ease and very little waiting time. It was the quickest process of buying a car I have ever experienced. We moved from one department to the next with ease and very little waiting time. More
by Redefo Madrid
Employees Worked With
December 15, 2017
Painless, good advice and no bait/switch I went in anxious bc I’ve bought 7 cars in my life and every time (in previous experiences) you agree to a monthly price, then you’re shuffled info a I went in anxious bc I’ve bought 7 cars in my life and every time (in previous experiences) you agree to a monthly price, then you’re shuffled info a small finance room where the smoke and mirrors surface, then because of all the warranty, Tax/Title, Gap insurance add-ons, the monthly price goes up 35-40 dollars. Then you have to play xx ‘I’m gonna walk out on this deal games’ / finance rep goes to get ‘special approval’ from General Manager to ok (this usually happens 5-6 until ultimately you finally agree on the monthly payment originally agreed upon. Obviously, that 7-8hr experience is awful. Fortunately, my experience with Mr Ken was the polar opposite. In fact, he also gave me some financial advice and talked me out of a vehicle that I didn’t really need. He’s a great guy with a strong moral compass and I’ll be visiting him again and referring him business as often as I can. More
by Hhhhhyyyyyyy1234
Employees Worked With
