Randall Reed's Planet Ford
Humble, TX
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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New truck purchase Ken worked hard to find a truck that met my requirements. He also didnt pressure us about buying and negotiation on price was fair and easy. Ken worked hard to find a truck that met my requirements. He also didnt pressure us about buying and negotiation on price was fair and easy. More
Ken Riley and my Ford Escape Ken has helped me with three vehicles, including my wife’s, an F150 for my parents, and now this latest Escape for my daughter. I know I can rely on h Ken has helped me with three vehicles, including my wife’s, an F150 for my parents, and now this latest Escape for my daughter. I know I can rely on him for excellent service, both before and after the sale. I don’t even consider dealing with anyone else More
Happy Again! I have been a happy customer for more than 10 years. I have never been less than a FIVE STAR RATING CUSTOMER!!!! You can’t go wrong! I have been a happy customer for more than 10 years. I have never been less than a FIVE STAR RATING CUSTOMER!!!! You can’t go wrong! More
Awesome customer service Braden Minton ,our salesman asked questions and answered our questions made sure we were taken care of in a timely manner. He made sure all our needs Braden Minton ,our salesman asked questions and answered our questions made sure we were taken care of in a timely manner. He made sure all our needs were met. Our daughter made the trip for a car purchase from out of town two days from having surgery. He setup everything for a quick delivery and paperwork ready. He is an asset and great example of ultimate customer service . More
Make sure you're happy before you leave The deal itself seemed to go fine, but the follow-up has been non-existent. My wife went in alone and made the deal so when she got home with only one The deal itself seemed to go fine, but the follow-up has been non-existent. My wife went in alone and made the deal so when she got home with only one key I was confused. Why would they take a trade-in and be satisfied with one key for the next owner? This is on a car they claimed retails new for $70k, but they couldn't produce a remote for the keyless entry. I'm starting to worry that my wife's impulse buy may have a lot more wrong, but I figure the dealership can make it right. They claim to have attempted contacting the previous owner to no avail and agreed to pay for one new key. The locksmith they chose claims this model doesn't have a remote or can't be reprogrammed for one. What? So we do our own research and find out it can. Now we're footing the bill for something they advertised, which it clearly stated on the sticker "keyless entry", because they won't return a call and no longer seem interested in our satisfaction. Not the worst deal in the world, but if you won't spring for a few hundred bucks to make a customer happy why would I ever recommend you to my friends? More
Best Place to get your ford needs Had a accident and since I had bought my car from here I decided to bring it back when we was in a accident 2 months later, had a rocky start but Gary Had a accident and since I had bought my car from here I decided to bring it back when we was in a accident 2 months later, had a rocky start but Gary and Jeff Stapp took care of everything for me and getting my car back home. I am satisfied on the quality of work and service I received after a small mix up. They went above and beyond is making sure I had a loaner at no extra cost and fixed things that wasn't even accident related, Thank you guys so much. If you need to buy a used car come to planet Ford Humble they will take care of you (I love my Ford Edge) when you get into a accident and need your car fixed they will take care and give you quality work and the best customer service even when there was issues. More
Fast, straightforward and honest deal We closed the deal via electronic communication. I got the truck that I wanted at a fair price that no other dealer could get close to. Everyone at pl We closed the deal via electronic communication. I got the truck that I wanted at a fair price that no other dealer could get close to. Everyone at planet ford was friendly. Compare planet ford internet prices to other dealers and you will see what I mean. More
Best buying experience in my 71 years I almost gave up on buying a car from a dealer , too much hassle ... I'd bought from Planet Ford in the past, and it was just too much jumping thru ho I almost gave up on buying a car from a dealer , too much hassle ... I'd bought from Planet Ford in the past, and it was just too much jumping thru hoops to get what I wanted ... I called there and a guy Tray Rogers took my call and I asked him about car specs, ( engine, rear gear ratio, horse power, and so forth ) this guy didn't put me on hold or anything ... Straight answers without any BS... I said I got to meet you, sat down with him, talked and he said I'll take you for a drive ... Answered all questions with knowledge that I was not expecting ... Long story short , he put me in the right car... I'm a happy camper, I hope he's still there 3 years from now when I'll need a new truck.... Thank you Trey Rogers More
Very Pleasant Experience Ken was very friendly and professional. He has a wonderful personality which made the experience even greater! My experience from the moment I walke Ken was very friendly and professional. He has a wonderful personality which made the experience even greater! My experience from the moment I walked in & met him until the moment I signed the paperwork on my deal & walked out the door was the best I have ever experienced before. I have nothing but the utmost respect for Ken. He couldn't have made this experience go any smoother. I will always recommend anyone I know to go Planet Ford. The entire team is pleasant & they make you feel very comfortable. Thank you Planet Ford for a great experience!!! More
Great experience Very easy to deal with. Worked to get to the numbers we needed and applied every discount we could get. Ot of dealerships don't bring into account all Very easy to deal with. Worked to get to the numbers we needed and applied every discount we could get. Ot of dealerships don't bring into account all the discounts you might be available but Ken got us there. More