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Randall Reed's Planet Ford
Humble, TX
2,543 Reviews
Multi-time consecutive Ford Triple Crown winner, Randall Reed's Planet Ford in Humble (serving Houston, Katy, Kingwood, Atascocita & Conroe areas) takes great pride in providing award-winning customer service. When you choose Planet Ford on Hwy. 59, you can rest assured you're "dealin'" with the best. Planet Ford is a multiple award-winning dealership that's earned Ford's top honors and accolades including a dozen consecutive Triple Crowns, consecutive President's Awards, Ford One Elite, Ford 100 Club Awards, Partners in Quality and the FCSD Premier Club Award. The Better Business Bureau (BBB) also has recognized them with an award for excellence. Come experience the Randall Reed difference! Planet Ford in Humble, TX offers New Ford Cars, including the Ford Mustang; New Ford SUVs: Escape, Edge, Explorer, Expedition; Ford Bronco, Bronco Sport; and trucks F-150, F-250, F-350, Super Duty, SuperCrew, SuperCab, Ranger, Maverick. We also have a large selection of pre-owned certified Ford cars, SUVs, and trucks. Planet offers fleet/commercial sales. Plus, Planet Ford's used vehicle selection is huge, including tons of Value Max used vehicles under $20k.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,543 reviews
August 12, 2019
tremendous progress Originally, the service department was a bit disorganized and not very customer focused, but I have seen tremendous improvement, in customer service. Originally, the service department was a bit disorganized and not very customer focused, but I have seen tremendous improvement, in customer service. I have seen a noticeable difference in the service personnel, making sure that customers come first. More
by Jeff
Employees Worked With
August 11, 2019
Service was great. Took quite a while due to a back log of vehicles waiting in the diagnoses portion of the visit. Seems there is a limited amount of compute was great. Took quite a while due to a back log of vehicles waiting in the diagnoses portion of the visit. Seems there is a limited amount of computers to diagnose. More
by PaulJ
Employees Worked With
Jason in Service was excellent. Don’t see him above.
August 11, 2019
New car The salesman took the time to show me options for the vehicle I wanted. The process is fast. The incentives/rebates are good. They take the time to The salesman took the time to show me options for the vehicle I wanted. The process is fast. The incentives/rebates are good. They take the time to go over all the car's technology More
by KKitten
August 09, 2019
Love Driving Again Richard Fuller and Kevin McKinnon secured my Black "Raptor-like" Ranger. The special order vehicle with after market accessories have me excited abou Richard Fuller and Kevin McKinnon secured my Black "Raptor-like" Ranger. The special order vehicle with after market accessories have me excited about driving again!! More
by Happy Customer
August 09, 2019
Wonderful service except Nick Lang is amazing he really takes care of your customers he is very busy but I understand that is what is takes. My only complaint is a quick wash Nick Lang is amazing he really takes care of your customers he is very busy but I understand that is what is takes. My only complaint is a quick wash after an oil change would be wonderful that would day you go the extra mile I have considered going to another place because they offer the wash thank you for your time. More
by Jaimejames
Employees Worked With
Nick Lang
August 09, 2019
1st time ordering a car. This was the first time special ordering a car and was a very pleasant experience. I would recommend Richard Fuller as a salesman. He was very easy to This was the first time special ordering a car and was a very pleasant experience. I would recommend Richard Fuller as a salesman. He was very easy to work with. More
by Mustang622
August 09, 2019
Great experience Very helpful sales rep. Jose was able to locate a truck that fit our needs. We are very pleased with our experience at Planet Ford. Very helpful sales rep. Jose was able to locate a truck that fit our needs. We are very pleased with our experience at Planet Ford. More
by rbertrr@verizon.net
Employees Worked With
Keven in accessories was very helpful, Jose Castillo
August 08, 2019
Excellent Service with Planet Ford My service advisor Rosie Jones is awesome. She's always there to help me with all my problems. Thanks for having her at Planet Ford. My service advisor Rosie Jones is awesome. She's always there to help me with all my problems. Thanks for having her at Planet Ford. More
by HondaFordGuy
Employees Worked With
Rosie Jones
August 08, 2019
Greatnesses I walked in and Rosie Jones attended me very quickly and helped me through my situation and was very kind and helpful I do recommend this dealership!! I walked in and Rosie Jones attended me very quickly and helped me through my situation and was very kind and helpful I do recommend this dealership!!! More
by rachelmunoz20
Employees Worked With
Rosie Jones
August 08, 2019
Safety Recall We were notified of a recall on our 2013 Explorer. It did take a couple of weeks for the part to be in stock but that is understandable. JT in the ser We were notified of a recall on our 2013 Explorer. It did take a couple of weeks for the part to be in stock but that is understandable. JT in the service department was very helpful. Our service needs were taken care of on the same day as the scheduled appointment. I would recommend using this dealership for servicing needs. More
by Happy Customer
Employees Worked With
John 'JT' Thomas
