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Randall Reed's Planet Ford
Humble, TX
2,543 Reviews
Multi-time consecutive Ford Triple Crown winner, Randall Reed's Planet Ford in Humble (serving Houston, Katy, Kingwood, Atascocita & Conroe areas) takes great pride in providing award-winning customer service. When you choose Planet Ford on Hwy. 59, you can rest assured you're "dealin'" with the best. Planet Ford is a multiple award-winning dealership that's earned Ford's top honors and accolades including a dozen consecutive Triple Crowns, consecutive President's Awards, Ford One Elite, Ford 100 Club Awards, Partners in Quality and the FCSD Premier Club Award. The Better Business Bureau (BBB) also has recognized them with an award for excellence. Come experience the Randall Reed difference! Planet Ford in Humble, TX offers New Ford Cars, including the Ford Mustang; New Ford SUVs: Escape, Edge, Explorer, Expedition; Ford Bronco, Bronco Sport; and trucks F-150, F-250, F-350, Super Duty, SuperCrew, SuperCab, Ranger, Maverick. We also have a large selection of pre-owned certified Ford cars, SUVs, and trucks. Planet offers fleet/commercial sales. Plus, Planet Ford's used vehicle selection is huge, including tons of Value Max used vehicles under $20k.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,543 reviews
August 23, 2019
Service for My F-150 The recall service for my F-150 (computer issue) and repair/replacement of the gas tank flip door was done quickly in one day. The service rep JT did The recall service for my F-150 (computer issue) and repair/replacement of the gas tank flip door was done quickly in one day. The service rep JT did a great job. I only wish that they had a loaner car available instead of a rental. More
by Fortier, Gary52
Employees Worked With
John 'JT' Thomas
August 22, 2019
Service was a little slow and the advisor tried to talk me into coming back next day even thought there was four hours left till close. was a little slow and the advisor tried to talk me into coming back next day even thought there was four hours left till close. More
by Mike
Employees Worked With
looks to be Grant Garrow
August 22, 2019
Absolutely and overwhelmingly satisfied. Amanda Wade and all of the service team who participated in the work done on my truck deserve recognition for having gone beyond the normal in achievi Amanda Wade and all of the service team who participated in the work done on my truck deserve recognition for having gone beyond the normal in achieving the end results, addressing all of the problems I reported and others I was not aware of at the time the faults occurred which brought me to Planet Ford. The personal help to me by the courtesy shuttle drivers and the fact that this service is available is noteworthy in itself. Amanda's persistence with American Auto Shield, my extended warranty provider is a credit to her and I appreciate those efforts very much. A hearty Well Done to ALL of the Planet Ford 59 Team from the bottom of my heart!! More
by DudleyG
Employees Worked With
Other Employees :
Tim Znidarsic (started the ball rolling. Don't know the parts people who sold me the new battery. Didn't record names of the courtesy shuttle drivers who deserve recognition also.
August 21, 2019
Great experience!! It was a great experience! The process went very smooth and the service was excellent. I would recommend Randall Reed’s Planet Ford to everyone. It was a great experience! The process went very smooth and the service was excellent. I would recommend Randall Reed’s Planet Ford to everyone. More
by AZ1980
August 21, 2019
Service drive Was left standing at the desk while the service writer arranged papers, he never acknowledged my presence. Had made an appointment 1 week prior to ha Was left standing at the desk while the service writer arranged papers, he never acknowledged my presence. Had made an appointment 1 week prior to have the recall on my Explorer completed. Came back to the dealership 6 hours later to see my vehicle in the same place. My service writer was gone to lunch, I took my vehicle home. More
by Sad
Employees Worked With
Jason
August 20, 2019
Quick and painless my Son and the salesman had been talking before I came to the dealership for about a week and when I came in the car was ready for the test drive. Onc my Son and the salesman had been talking before I came to the dealership for about a week and when I came in the car was ready for the test drive. Once I told them how much I wanted to pay the deal was done. Super nice people and at no point were they pushy or rude. Overall a good experience. More
by SharronB
Employees Worked With
Philip williams
August 19, 2019
Sad performance I brought my truck in for warranty work and it was there for 4 days. No one contacted me, I had to call for updates. It ended up being there for 9 day I brought my truck in for warranty work and it was there for 4 days. No one contacted me, I had to call for updates. It ended up being there for 9 days. They also did some recall work during this time. One of the recalls was to work on the door mechanism. 2 days after I got it back I found one of my back doors would not open from the inside. I found a part they had taken out of my door under the back seat. I took the door panel off and found the door mechanism cable was not connected. I did this myself as I have no confidence in Planet Ford service. More
by Ryan19115
Employees Worked With
Newer employee.
August 19, 2019
Quick and easy Justin Woods was great. Got what I wanted at the price I wanted. The experience was quick and easy. Truly a great place to purchase an automobile. Justin Woods was great. Got what I wanted at the price I wanted. The experience was quick and easy. Truly a great place to purchase an automobile. More
by JGsr.74
Employees Worked With
Justin Woods
August 15, 2019
Fixed a problem that another dealer did not. After taking the F-150 to a dealer closer to my house (twice) for an intermittent problem - I was told that since the problem wasn't noticed during th After taking the F-150 to a dealer closer to my house (twice) for an intermittent problem - I was told that since the problem wasn't noticed during the short time they drove it, they couldn't fix it. I took it to Randall Reed, and the tech noticed that the description matched a TSB that had been out over a year. Truck repaired and the issue has not re-appeared. More
by PodEngineer
Employees Worked With
Other Employees :
Nick Lang, Rosie Jones, John 'JT' Thomas, Brian Smith
August 14, 2019
Good place to do business, First, the salesman was great. He was attentive to what I wanted. Showed me the stock that fit my needs. Was patient with and responsive to my questio First, the salesman was great. He was attentive to what I wanted. Showed me the stock that fit my needs. Was patient with and responsive to my questions. From my research, I recognized the price was very competitive. Then when I made my selection the sales process was quick and efficient, What's not to like about that? When I trade again, I'll begin with Planet Ford, More
by glp
Employees Worked With
Do not recall
