Randall Reed's Planet Ford

Overall good experience Overall it was a relatively easy experience. I pre-ordered the vehicle and waited for about five weeks for delivery. In order to do so, I had to giv Overall it was a relatively easy experience. I pre-ordered the vehicle and waited for about five weeks for delivery. In order to do so, I had to give all of my information needed to close the deal as well as a cash deposit. I had my own financing in place and sent the information over 24 hours before I went to pick it up. But for some unknown reason, I still had to wait almost two hours for all of the documentation to be completed so that I could drive away. I closed on my new house last year in about 25 minutes. One would think that this part could have been sped up a little bit being as I had an appointment and they had my information for five weeks. It wasn't like I was a walk in. More

Great experience! I couldn't ask for a better crew with my salesman Byron and Aftermarket Director Kevin McKinnon. Thanks guys! I'll be back to purchase my next truck I couldn't ask for a better crew with my salesman Byron and Aftermarket Director Kevin McKinnon. Thanks guys! I'll be back to purchase my next truck here! More

2015 Ford Explorer Windshield Seal Repair We are pleased and very satisfied with the attention and service provided by the intake staff JT and with the additional help from the service departm We are pleased and very satisfied with the attention and service provided by the intake staff JT and with the additional help from the service department service advisors Amanda Wade and Lorena Baker. We have used Randall Reed Planet Ford for our vehicle service consistently since purchasing our Explorer at Planet Ford and would highly recommend them. Sincerely, J.Williams More

Great Service and Fast Turn Around Time! The service advisors here treat you right and get whatever service you need done to your vehicle done in a timely manner! Would recommend to anyone no The service advisors here treat you right and get whatever service you need done to your vehicle done in a timely manner! Would recommend to anyone not satisfied with their current dealership! More

This purchase experience was less stressful than others I ha I observed the out going effort by the dealership staff to help me or assist me with understanding the automobile and it's technology abilities. The I observed the out going effort by the dealership staff to help me or assist me with understanding the automobile and it's technology abilities. The technology staff was very helpful. More

Great service did everything they could to help. Second vehicle purchased from them this year would definitely return. Byron our sales guys did a great job did everything they could to help. Second vehicle purchased from them this year would definitely return. Byron our sales guys did a great job More

Totally satisfied Got what I wanted with nothing out of pocket. My team really worked hard to make that happen. Gonna be back in a year to get my next one!!! Got what I wanted with nothing out of pocket. My team really worked hard to make that happen. Gonna be back in a year to get my next one!!! More

Not an easy place to purchase a truck I purchased a 2019 truck from Planet Ford and it took literally ALL day. It was the slowest process that I've ever experienced purchasing a vehicle. I purchased a 2019 truck from Planet Ford and it took literally ALL day. It was the slowest process that I've ever experienced purchasing a vehicle. Several times I thought about just getting up and walking out, but because of the time I had already invested, decided to stay. If I had it to do over again, I wouldn't purchase a vehicle from them. The financing took way too long. My wife and I have perfect credit, but wanted my wife to be the primary person on the loan. The finance guy couldn't seem to understand this and tried to sneak in the paper work showing me as the primary person. That's when I should have left, because it took several extra hours. The truck and the sales staff are great. I felt I got a fairly good deal, but I should have negotiated better. One additional complaint is that they are telling me it will take 2 months to get my plates. WHY? It just seems that Planet Ford made this entire process very difficult. More

New F150 purchase Great, quick experience. Have shopped this dealership for many years. Byron was easy to work with and had my vehicle waiting for me upon my arrival. Great, quick experience. Have shopped this dealership for many years. Byron was easy to work with and had my vehicle waiting for me upon my arrival. More

Excellent experience buying my Ranger Joseph Baker made my buying experience easy and enjoyable. He treated me with respect and exhibited excellent customer service skills. Kevin and Youse Joseph Baker made my buying experience easy and enjoyable. He treated me with respect and exhibited excellent customer service skills. Kevin and Yousef were also helpful and very pleasant. Joseph and Yousef stayed with me late into the evening until I drove away, which impressed me. More