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Randall Reed's Planet Ford
Humble, TX
2,264 Reviews
Multi-time consecutive Ford Triple Crown winner, Randall Reed's Planet Ford in Humble (serving Houston, Katy, Kingwood, Atascocita & Conroe areas) takes great pride in providing award-winning customer service. When you choose Planet Ford on Hwy. 59, you can rest assured you're "dealin'" with the best. Planet Ford is a multiple award-winning dealership that's earned Ford's top honors and accolades including a dozen consecutive Triple Crowns, consecutive President's Awards, Ford One Elite, Ford 100 Club Awards, Partners in Quality and the FCSD Premier Club Award. The Better Business Bureau (BBB) also has recognized them with an award for excellence. Come experience the Randall Reed difference! Planet Ford in Humble, TX offers New Ford Cars, including the Ford Mustang; New Ford SUVs: Escape, Edge, Explorer, Expedition; Ford Bronco, Bronco Sport; and trucks F-150, F-250, F-350, Super Duty, SuperCrew, SuperCab, Ranger, Maverick. We also have a large selection of pre-owned certified Ford cars, SUVs, and trucks. Planet offers fleet/commercial sales. Plus, Planet Ford's used vehicle selection is huge, including tons of Value Max used vehicles under $20k.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,264 reviews
June 28, 2016
Nice experience My wife and I have bought many cars in our years and the technology gets harder and harder to understand. Planet in Humble did a great job explaining My wife and I have bought many cars in our years and the technology gets harder and harder to understand. Planet in Humble did a great job explaining and even offered us a special class if we needed more help. The overall sales experience was great as well. More
by Stewy mono
Employees Worked With
Shawn Nawaz, Anson Jones
Helpful June 27, 2016
Very pleased We figured this would be a bad experience due to reading some of these reviews but they had the best price and we were paying cash. VoLTE in delivery We figured this would be a bad experience due to reading some of these reviews but they had the best price and we were paying cash. VoLTE in delivery did a great job explaining all the features on the car and we were also very pleased with sales and finance, we ended up financing with them after all and no games. More
by Garrett_w
Employees Worked With
June 20, 2016
Extremely happy Richard Fuller is very knowledgeable and took great care of us. He's apparently been there over 25 years and we were referred to him as well. Top notc Richard Fuller is very knowledgeable and took great care of us. He's apparently been there over 25 years and we were referred to him as well. Top notch. More
by Mikesansabold
Employees Worked With
June 16, 2016
Great job guys I was skeptical after reading some of these but I do a lot of research before committing to a dealer, they didn't disappoint. Great job Planet in Humb I was skeptical after reading some of these but I do a lot of research before committing to a dealer, they didn't disappoint. Great job Planet in Humble. More
by Stevensrtw
June 14, 2016
Very Happy Gladly it wasn't at all what I expected. Ronald did a great job from start to finish. With so much new technology we knew we were in trouble. They exp Gladly it wasn't at all what I expected. Ronald did a great job from start to finish. With so much new technology we knew we were in trouble. They explained to us in detail how to work everything. No games, very happy. More
by Jimmycasta
Employees Worked With
Anson Jones, Juan Barcenas
June 12, 2016
Buy a Ford but not here. I am going to buy a new Ford Edge Titanium but I will not be buying it here. I am eligible for several Ford Discount including loyalty (purchased a I am going to buy a new Ford Edge Titanium but I will not be buying it here. I am eligible for several Ford Discount including loyalty (purchased a car here in 2012) and Family/Legacy plan. Why was my "offer" for the car HIGHER than the internet price??!!! The same offer included paying $16k in interest on a $39k car over 72 months. Excuse me? I have excellent credit- my score is above 800. That's a 15%+ interest rate!!! I wonder if they thought a petite woman could be easily duped. That was not even a reasonable start for negotiations - it was an insult. After I estimated the interest they suggested in a 72 month payment plan, I left. And I informed them it would take an "Act of God" for me to come back. In 2012, when I bought a Ford Focus, I was shopping with my husband. Maybe that was the difference. I will show them some loyalty when they show me some honesty and respect. More
by Educated Female Ford Buyer
Employees Worked With
Nils
June 02, 2016
Great experience Didn't have to play the games with price or the all familiar dealer adds. Guy Guidry was our salesman and was very helpful, he made it a fun experienc Didn't have to play the games with price or the all familiar dealer adds. Guy Guidry was our salesman and was very helpful, he made it a fun experience. More
by Jimmycasta
Employees Worked With
Guy Guidry
May 29, 2016
bad experience with sales Had finance in place and thought i had reached a deal with salesman he texted me a copy of Buyer's Order and I sent him email address for the lady I w Had finance in place and thought i had reached a deal with salesman he texted me a copy of Buyer's Order and I sent him email address for the lady I was dealing with at credit union so to complete the deal all he had to do was email her the Buyer's Order. Which after 1 & 1/2 days he couldn't seem to do. More
by tazz21
Employees Worked With
Ray Web
May 13, 2016
Warranty Grife Purchased base care warranty on Used Dodge truck which a grave error on my part. After four days with two days in Planet Ford shop was advised I had t Purchased base care warranty on Used Dodge truck which a grave error on my part. After four days with two days in Planet Ford shop was advised I had to take truck to Dodge dealership. I called Dodge dealership and made appointment but after talking to service rep. the whole situation looks very bleak. Again I made a $1,900 mistake in purchasing warranty. It's been a real hassle. More
by OldSchool
Employees Worked With
Rosie, Scott Morris, Phil Ford
May 10, 2016
Deceptive Sales Process Attempted to buy a used vehicle from this company. We agreed on the price and they agreed to send me the buyer's order. When they sent me the buyer' Attempted to buy a used vehicle from this company. We agreed on the price and they agreed to send me the buyer's order. When they sent me the buyer's order, it had over $700 of additional fees that the dealer "requires". The dealer, not the law. When asked what these two line items are, here was there response: Vehicle DNA: If your vehicle is stolen and unrecoverable after 30 days, $3,000 is paid to you and an additional $2,000 is eligible at your selling dealer for a replacement purchase. Consumer Benefits Package: Is a coupon book that comes with every purchase that includes service coupons and discounts. So they added $700 to every customer's bill for a coupon book and if your car gets stolen. That is unethical and unprofessional. When I pressed them on it, I was challenged for "negotiating". They said they would get back to me and then when I followed up, they sold the truck in the meantime. More
by marshal1085
Employees Worked With
Rudy, Ray
