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Randall Reed's Planet Ford
Humble, TX
2,432 Reviews
Multi-time consecutive Ford Triple Crown winner, Randall Reed's Planet Ford in Humble (serving Houston, Katy, Kingwood, Atascocita & Conroe areas) takes great pride in providing award-winning customer service. When you choose Planet Ford on Hwy. 59, you can rest assured you're "dealin'" with the best. Planet Ford is a multiple award-winning dealership that's earned Ford's top honors and accolades including a dozen consecutive Triple Crowns, consecutive President's Awards, Ford One Elite, Ford 100 Club Awards, Partners in Quality and the FCSD Premier Club Award. The Better Business Bureau (BBB) also has recognized them with an award for excellence. Come experience the Randall Reed difference! Planet Ford in Humble, TX offers New Ford Cars, including the Ford Mustang; New Ford SUVs: Escape, Edge, Explorer, Expedition; Ford Bronco, Bronco Sport; and trucks F-150, F-250, F-350, Super Duty, SuperCrew, SuperCab, Ranger, Maverick. We also have a large selection of pre-owned certified Ford cars, SUVs, and trucks. Planet offers fleet/commercial sales. Plus, Planet Ford's used vehicle selection is huge, including tons of Value Max used vehicles under $20k.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,432 reviews
August 05, 2019
Good & Bad service I went in for a oil change and some routine maintenance. They told me I needed a new belt and would do it while servicing the vehicle. Waited around I went in for a oil change and some routine maintenance. They told me I needed a new belt and would do it while servicing the vehicle. Waited around and after a few hrs they said the belt was lost and it would be another hour to get it from another location again. After skipping it at that point their checkout service would not work. Stood around for another 20min until they just did a paper authorization. Then they charged my credit card twice. Usually this location has good service but they definitely have to tighten things up. More
by Matt34
Employees Worked With
quick lane
August 05, 2019
Service Excellent service with friendly staff. Special attention made to details and follow up after the vehicle was serviced to ensure all issues were addres Excellent service with friendly staff. Special attention made to details and follow up after the vehicle was serviced to ensure all issues were addressed promptly. More
by Mashdds
Employees Worked With
August 05, 2019
A little disappointed Salesman was great. Finance was good up until they didn't do what they said they would do. I asked that they hold a check for down payment until Thu Salesman was great. Finance was good up until they didn't do what they said they would do. I asked that they hold a check for down payment until Thursday Aug. 1 until I had a chance to liquidate some funds to cover the check. I was informed that it was no problem. Bought truck on Saturday July 27 and by July 29, you guys were already calling for the down payment. I informed them again that I would have the money to cover the check by Thursday Aug. 1., and I was informed that it was noted. As I was at the bank trying to get my money to cover the check on July 31, my wife informed me that we were over-drafted because you guys had deposited the check a day early. Which sent my account in disarray. SO I GUESS YOU GUYS GOT YOUR MONEY.....SO YOU ALL WASN'T WORRIED ANYMORE, EVEN THOUGH YOU MESSED ME UP WITH OVER-DRAFT FEES. SHAME ON YOU, FOR NOT DOING WHAT YOU SAID YOU WOULD. More
by RSylestine
August 03, 2019
Great, Friendly Service Great, Friendly service all around. This is our 3rd vehicle purchased here in the 10 years we’ve lived in Texas. They all are very helpful. Great, Friendly service all around. This is our 3rd vehicle purchased here in the 10 years we’ve lived in Texas. They all are very helpful. More
by DAShirey93
Employees Worked With
Levi Strowder, Tim Znidarsic Jr. , Daniel Fraleigh
July 29, 2019
EXCELLENT SERVICE Went in just to see what chase had to offer on a price he wanted to buy my 2017 edge for. When I arrived of course my wife and I were met with nothing Went in just to see what chase had to offer on a price he wanted to buy my 2017 edge for. When I arrived of course my wife and I were met with nothing but smiles and courtesy. He introduced me to Vickie my saleswoman and it was nothing but courtesy and determination to get a deal done. Instead of them buying back my edge, I was put in a 2019 Explorer XLT FOR LESS PAYMENTS per month and a 18% finance rate to a 3.9!!!! Vickie is a trooper along with everyone at Plant Ford! Can’t thank you enough!! Sincerely, LIFETIME CUSTOMER!!! More
by Dallas1978
July 20, 2019
Great customer service and care Chase and Byron were very friendly, helpful and attentive to our requests. They helped us find the right truck at the right price for our son. Great j Chase and Byron were very friendly, helpful and attentive to our requests. They helped us find the right truck at the right price for our son. Great job! More
by Slider13
Employees Worked With
Chase Klusendorf
July 18, 2019
Experience of a life time This was the most stress fee experience I have ever had buying a car. Thank you so much for yeiding your time to find is the perfect vehicle in our bu This was the most stress fee experience I have ever had buying a car. Thank you so much for yeiding your time to find is the perfect vehicle in our budget. With a surprising low car note and interest rate. More
by Shenderson
Employees Worked With
Chase Klusendorf
July 18, 2019
Perfect Car Buying Experience Michael was kind, patient and helpful. He took what had been a terrible month long process at another dealership and turned it into us driving home wi Michael was kind, patient and helpful. He took what had been a terrible month long process at another dealership and turned it into us driving home with two vehicles we are SO proud of. More
by LCessna
July 18, 2019
Customer service My experience was great,everyone was very professional .no complaints at this time.I would continue to do business with company. The facility was ni My experience was great,everyone was very professional .no complaints at this time.I would continue to do business with company. The facility was nine and clean. More
by Brown,Bettie 116
Employees Worked With
Rosie Jones
July 17, 2019
Awesome service Chase and Taylor have been amazing since I purchased my escape. I would recommend them to anyone looking to purchase a new automobile. They are both a Chase and Taylor have been amazing since I purchased my escape. I would recommend them to anyone looking to purchase a new automobile. They are both awesome. More
by Agazzi!123
Employees Worked With
Nick Lang, Taylor Roberts, Chase Klusendorf
