Randall Reed’s Planet Ford 635

Jeff H, Pam are great to deal with, I wish I could separate out this bad review of the dealership vs their positive roles. Suzanne tried to be a positive party to my many issues with my vehicles, Ant separate out this bad review of the dealership vs their positive roles. Suzanne tried to be a positive party to my many issues with my vehicles, Anthony the service manager is ignorant and could care less about the customer issues or quality of the work they are doing, but in the end the dealership itself was unable to fix my issues on my truck, in fact they have failed numerous times to correct the issues as they continue to come back within a few short miles of leaving the service bay. I tried to get FORD to help but they refuse to call me back, all of my issues are under warranty and as of yesterday I receive a letter from the dealerships attorney telling me to cease and desist all communication with the dealership. So basically I have issues with both of my vehicles of which only 1 dealership has ever serviced or worked on it, I have been a patient and loyal customer always working with them when they could not get to me in a timely fashion, or when they had my vehicle for 6 months at a time leaving me without a vehicle drive. Now they just say go somewhere else and threaten me with their lawyer. I am disheartened that they would treat a customer this way and leave them without many options to fix their vehicle. I would not recommend this dealership for purchase or service, I would hope the few good people that work there find a better place to value them. More

Service department is friendly & answers my questions. Don did a good job keeping me informed about my vehicle. Don did a good job keeping me informed about my vehicle. More

Awesome people great service ! ! Service Advisors very knowledgeable..Your parts department is the best in Texas . ! Service Advisors very knowledgeable..Your parts department is the best in Texas . More

The guy at finance is a rip off and dishonest. The sales guy is great. The finance guy should be a used car sales person. The sales guy is great. The finance guy should be a used car sales person. More

I have dealt with this dealership for the last several years and have always been satisfied with any assistance. Employees are always polite and helpful. years and have always been satisfied with any assistance. Employees are always polite and helpful. More

This dealership was absolutely amazing. The experience was flawless, will continue to purchase vehicles here. The experience was flawless, will continue to purchase vehicles here. More

I was very pleased with the prompt and attitude from the Ford dealership. Jeff was beyond help he made sure everything was taken care of quickly and with ease. I look forward to continuing my business with Ford dealership. Jeff was beyond help he made sure everything was taken care of quickly and with ease. I look forward to continuing my business with him. Thank you so much for the service. Merry pleased and happy customer More

After waiting almost 1. 5 years from the initial order, we finally received our Bronco. I do wish the communication during this extended time was better, as we never really k 5 years from the initial order, we finally received our Bronco. I do wish the communication during this extended time was better, as we never really knew when the vehicle would arrive. I'm not sure where the communication breakdown occurred, either with Ford or the dealership, but it was disappointing. And ultimately Ford was responsible for the delay, not the dealership, so I do not think it is fair to put much blame on the dealership. But once the vehicle arrived, the service was fantastic. Our sales representative Ian was incredibly generous with his time, staying late with us on Friday night so we have our very highly anticipated Bronco for the weekend. He was fast and efficient and did not pressure us in any way, other that for us to get driving as quickly as possible. I would recommend Ian to anyone - he was exceptional. Ian - these 5 stars are for you! More

This is our third time working with Randall Reeds planet Ford 635 and each time has been better than the previous. Terrance was great with knowledge of the vehicle. We were in and out with keys within a cou Ford 635 and each time has been better than the previous. Terrance was great with knowledge of the vehicle. We were in and out with keys within a couple of hours. More

I will never go to Town East Ford Again I found my Dealership for Service Dealership for Service More