
Randall Ford
Fort Smith, AR
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Randy in the service department is your to go to guy! Very professional and good at what he does most definitely recommend him to be in charge! Very professional and good at what he does most definitely recommend him to be in charge! More
Randy at Randall Ford is an absolute joke in the service department. He sucks at customer service And his job which is managing the service department. This will be the third time I’ve brought my truck ther department. He sucks at customer service And his job which is managing the service department. This will be the third time I’ve brought my truck there for warranty work the first two times I got up on my day off and brought it in at seven in the morning only for them to tell me they couldn’t get to it that week. So now we’re on the third week I dropped it off at 7 AM again and come Wednesday at 9 AM they call me and inform me that they have not even started and won’t be able to get to it until next week. Again, Randy at the service department is an absolute joke. It does not care about you or your vehicle.. This guy should not be working someone at our customer service is absolutely necessary More
My wife and I happen to see a used F350 that had just been posted to the website but no pictures were available yet. We stopped by just for a few minutes to take a look at the truck and see if it was som been posted to the website but no pictures were available yet. We stopped by just for a few minutes to take a look at the truck and see if it was something we might be interested in. Ray Quinteros greeted us at the door, showed us the truck and we were off and running! Ray and his sales manager Bryce, took very good care of us and within just a few minutes we were able to come to a decision to purchase the truck. If you’re looking for a professional dealership, professional salesperson, and overall great experience, please give Ray and Randall Ford a chance to speak with you. They will go above and beyond the basics to make sure you have a terrific experience! More
I had an engine light trip prior to a trip i had planned. Robert got me in and discovered it was a sensor problem on a diff vent. They had the part and fit the truck in for repair. Very satisfied from start Robert got me in and discovered it was a sensor problem on a diff vent. They had the part and fit the truck in for repair. Very satisfied from start to finish. More
My service was very easy to work with dropped my vehicle off and gave me a ride back to work kept me updated with my vehicle is ready off and gave me a ride back to work kept me updated with my vehicle is ready More
DAVE HARDWICK IS THE BEST! ! I WILL NOT TAKE MY CHEVY TAHOE ANYWHERE ELSE UNLESS IT HAS TO BE A CHEVY PART!!!!!! ! I WILL NOT TAKE MY CHEVY TAHOE ANYWHERE ELSE UNLESS IT HAS TO BE A CHEVY PART!!!!!! More
The dealership conned me into paying $3500 down then signed me up for a $3000 gap insurance & $970 warranty. I requested to cancel & the validate all of this- they basically ignored. I requested ALL det signed me up for a $3000 gap insurance & $970 warranty. I requested to cancel & the validate all of this- they basically ignored. I requested ALL details in their files on my behalf- also ignored. Nothing was described conspicuously- and he even forged my signature (due to electronically signing) on the last document stating the dealership is in charge of APR. the original deal said I had to pay $1200 down- they continued to go up. Now I’m in a contract in which was illegal to begin with- they would have known that had they studied the laws of contracts/ loans. They also ran my credit 11 times and my husbands 22 times with only ONE form of consent that legally allows ONE run to happy. More