Back

Randall Ford

Fort Smith, AR

4.2
234 Reviews

5500 Rogers Ave.

Fort Smith, AR

72903

Directions

By Type

Showing 234 reviews

September 21, 2019

The experience was great... Very nice and helpful... pleased Very pleased with the dealership. Very helpful and curtios.... My dealer was very pleasant. Made my experience very pleasant. Enjoy shopping for a new More

by Victor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter, Bradford Randall
September 21, 2019

Good customer service they had good customer service. They made sure that the deal would work out and gave a warranty on top of getting a used truck More

by Wesley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter
September 16, 2019

Best dealership and salesman around!! Ford has given my fiancé and I the best buying experience ever this was the second car I purchased from Peter at Randall for great experience and they More

by Romey muns
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter
September 09, 2019

Boby shop review Everyone was friendly and professional. They had to order a part for me and it was in exactly as planned and installed the same day. More

by DRogers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Body shop staff, receptionist and one technician.
August 31, 2019

Perfect This was by far the best car buying experience me and my wife have ever had. We wasn’t pressured or questioned not once. I told Peter what I wanted an More

by Brandon
Recommend Dealer
Yes
Employees Worked With
Peter Rossum
August 31, 2019

Amazing Peter was awesome! He made us feel comfortable with the whole process and got us exactly what we wanted. 10/10 would recommend to others! More

by banzalone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Rossum, Noel Harvey
August 08, 2019

I would like to have my truck fixed! The springs on this F-350 squeak so load it is embarrassing to drive the truck. The truck has been in the shop 5 times for this problem without a fix. More

by Aron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul Kapustynski, David Hardwick, Jeff McKinley
August 05, 2019

Service Department I scheduled an oil change. The service was good but it did take a while. 2-1/2 hours. I was almost late for another appointment. More

by Jan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The person I talked with was Isaac
August 05, 2019

I WOULD NOT RECOMMEND RANDALL FORD (CHICO GANZALUES) SALES I WOULD NOT RECOMMEND RANDALL FORD TO ANYONE IF YOU DEAL WITH CHICO GANZALES HE IS NOT TRUTHFUL AND MISLEAD ME ON MY SALES TAXES. HE GAVE ME A LINE OF More

by Lamont1977
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
CHICO GANZALES
Aug 06, 2019 -

Randall Ford responded

Hi Lamont, We are grateful for your business, and for your feedback! Chico did address your request to include sales tax, but it was denied from the lending institution. We explained this before your vehicle was purchased, and are sorry that you feel you were misled. There was never intent to mislead or deny your request. You are our customer, and we take your feedback and your satisfaction very seriously. We're willing to help with whatever you need, so please let us know if we can be of assistance. Thank you again!

August 05, 2019

RANDALL FORD BROKE ME FROM BUYING A NEW TRUCK !!! MYSELF AND MY WIFE HAVE SUPER GREAT CREDIT. THEY LURED US IN WITH THE PROMISE OF 0 %. INSTEAD GOT THE WORST DEAL EVER. STAY AWAY.... More

by REGO1
Friendliness
Price
Recommend Dealer
No
Employees Worked With
TONY RAYBURN
Aug 06, 2019 -

Randall Ford responded

Hi John, We're happy for the feedback, and are very grateful for your purchase. You ended up getting $14,000 off of a brand new 2019 F-150, and your salesperson Tony received no commission from the purchase. There were literally no other discounts to take advantage of, and we gutted the car deal to win your favor and earn your business. We would change nothing about the transaction, and are still happy to have you as our customer. Your first oil change is free, and we've credited $210 to your account for you to use with FordPass Rewards toward any accessories, maintenance, or any other items you choose. Thank you again and we look forward to serving you now, and for the road ahead! - Your friends at Randall Ford

...
14
...