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Randall Ford

Fort Smith, AR

Overview
Reviews
Vehicles
4.2
223 Reviews
Call Dealership (800) 217-4248

5500 Rogers Ave.

Fort Smith, AR

72903

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Showing 223 reviews

February 10, 2025

Found the perfect vehicle and the service was exceptional! I’ll be sending my friends! More

by MadamMorgana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Haas, Bradford Randall
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February 10, 2025

They have taken care of my problems and concerns over the years. I would recommend this dealership. More

by rs122947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Huerta
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January 27, 2025

$100. 00 for an oil and filter change.and they can’t even tell me what kind of oil they used.. isn’t rotate tires and didn’t inspect the brakes.then I rece More

by captmarsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Servic e
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Jan 28, 2025 -

Randall Ford responded

Dear KENT, Thank you for taking the time to share your feedback regarding your experience at Randall Ford Service Department. We sincerely appreciate your feedback and we're very sorry you were unhappy with your experience. We greatly appreciate you choosing to use our Mobile Service and glad that you were happy with the service you were provided. I do apologize for the issues that you had in paying your bill. We are continually looking for ways to improve the payment process with our Mobile Service so that concerns like this do not happen. I thank you again for using our Mobile Service and we will take your comments into consideration to make changes to improve our customer experience. If I may be of further assistance, please contact me below. Sincerely, DONALD PETERS Service Manager Randall Ford Service Department dpeters@randallford.com 4794243036

January 24, 2025

No tiene area para niños,,, tubieron esperando a mi esposa 2 horas en un cambio de aceite ,,,, mal caracter, no remobieron un codigo de la puerta de fabrica, en la sala grande prometieron que lo Aria More

by eg9755780
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victor Magana
Report | Print
Jan 28, 2025 -

Randall Ford responded

Sr. Urive, Gracias por sus comentarios sobre su reciente visita a nuestro departamento de servicio. Valoramos su negocio y sus comentarios nos ayudan a atender mejor todas las necesidades de nuestros huéspedes. Quiero disculparme por el retraso en el mantenimiento oportuno de su vehículo y por el hecho de que no recibió el código del teclado como lo solicitó. Parece que viniste el día antes de la hora de tu cita, pero aún así pudiste trabajar. Desafortunadamente, estaba cerca de la hora del almuerzo, por lo tanto, no pudimos cuidarte tan rápido como podríamos haberlo hecho de otra manera. También estamos buscando formas de acomodar mejor a nuestros huéspedes que están aquí esperando con nosotros, así que le agradezco que nos haya llamado la atención sobre el hecho de que no hay lugar para niños en el área de espera. Esto es algo que investigaremos para tratar de cambiar en el futuro. Insalaré el problema de programación que causó el retraso en la reparación de su vehículo para que no tarde tanto en el futuro. Sé que su tiempo es valioso y todos nosotros en Randall Ford lo apreciamos y queremos agradecerle por elegir Randall Ford para sus necesidades automotrices y si necesita algo más, no dude en ponerse en contacto conmigo. Gracias de nuevo

January 17, 2025

Excellent service staff handling service scheduling and details is. first class, I’ve been a regular customer of Randall service department since 1990 More

by Flint creek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy in service.
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Jan 28, 2025 -

Randall Ford responded

We are so happy to hear that you had a great experience with our service department. We appreciate your business and the opportunity to serve you! Please let us know if there is anything additional we can assist you with.

January 06, 2025

I have great faith in Randall ford. They treat me like I am their only customer More

by judyike60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Hardwick, Bradford Randall, Victor Magana
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Feb 03, 2025 -

Randall Ford responded

Thanks for the feedback regarding your experience with the Randall Ford Service Department. We are so happy to hear that you had a wonderful experience with us. Please let us know if we can assist you in any way.

December 19, 2024

Helpful and courteous up front with pricing and scheduling for my grandson’s truck needing new key fob. Me being from N.C. visiting grandchildren no happy to deal with you in the future More

by wh4780
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davon in scheduling
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December 19, 2024

Very nice service! Strive to make their customers happy! I will recommend them to anyone More

by shadelleferguson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon
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Jan 28, 2025 -

Randall Ford responded

We are so pleased that you had a wonderful experience with our service department! Please let us know if there is anything that we can assist you with in the future!

December 18, 2024

The vehicle is running good. The people at the Randell Ford were friendly and heipful. More

by wgnrwb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford Randall
Report | Print
Jan 28, 2025 -

Randall Ford responded

We are very happy to hear that you had a great experience. Please let us know if we can assist you in any way. Have a wonderful day!

December 18, 2024

This dealership is so easy to work with. The mobile unit was prompt, fast and very informative. I loved not having to take my car in for an oil change and tire rotation. More

by angieeran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford Randall, Victor Magana
Report | Print
Jan 28, 2025 -

Randall Ford responded

We appreciate the opportunity to assist you with your automotive service needs. We are pleased that our mobile service unit was able to get you taken care of promptly. Please let us know if we can assist you in the future!

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