Randall Dodge Chrysler Jeep Ram

I am not one to leave negative feedback, however I think this may keep someone from experiencing a similar event. On 3/5/2021 I went to Randall Dodge Chrysler Jeep Ram in Henderson, TX to view a truck I this may keep someone from experiencing a similar event. On 3/5/2021 I went to Randall Dodge Chrysler Jeep Ram in Henderson, TX to view a truck I had found online. I had two vehicles that I was interested in trading that both had existing loans on them. I had a approval letter from my credit union for the financing of the new vehicle. One of my trades was financed with Chase and the dealer acquired the 10 day pay off in order to determine any equity in the trade. The other vehicle was financed with the same credit union that I had the approval for financing letter from. My salesman (Nathan Bangert) said they could not get the 10 day payoff from the internet and asked what I owed. I told him between 2100-2500 dollars. He said they would figure the deal at 2500 and if it was less they would send me a check for the difference. We agreed on the terms and signed the contract showing the total balance owed after trades and credits. My credit union contacted me on 3/11 to inform me they had not received a buyers order from the dealership so I contacted Patrick Dinan (the finance manager) to request they send the order to my credit union and inform him of the verified 10 day pay off for 2127.50. I was expecting a check for 372.50 ( the difference from the 2500 Nathan said they had withheld). Patrick said that since this vehicle was financed with the same bank they didn't figure it in. I told Patrick that I didn't agree with this and asked to speak with the manager or his supervisor. Patrick told me he was the manager. At no time during this transaction was I informed that I would be responsible for the pay off on the car I was trading from the same bank I was using to finance the truck I was purchasing. Bottom line, I had to finance an additional 2127.50 over the contract price in order to pay off my trade. BUYER BEWARE!!! More

Happy customer Derrick White was helpful through my whole experience and got me in exactly what I was looking for. Would highly recommend him & this business. Thank Derrick White was helpful through my whole experience and got me in exactly what I was looking for. Would highly recommend him & this business. Thank y'all for making it the easiest & quickest experience purchasing my vehicle! More

Wonderful service! I had been wanting/needing a truck to haul feed, hay, and other supplies/tack in, as I was driving around in a small car, and basically my vehicle did I had been wanting/needing a truck to haul feed, hay, and other supplies/tack in, as I was driving around in a small car, and basically my vehicle didn't fit my lifestyle. I wasn't planning on purchasing anything this weekend, but we decided to just see what was available, and found a truck that was a perfect fit and within our budget. Mr. Gage was wonderful to work with and the whole process went incredibly smooth. I feel like we got a really great deal on a nice truck and I couldn't be happier. Thank ya'll for a wonderful buying experience!! More

All has been good, thus far!! This is the second vehicle that I have bought from Randall DCJ. My first Jeep was bought in 2012, and had thoroughly enjoyed it. I was in need of an This is the second vehicle that I have bought from Randall DCJ. My first Jeep was bought in 2012, and had thoroughly enjoyed it. I was in need of an upgrade, so I opted to go back to Randall for the Grand Cherokee. I am quite sure I will enjoy driving my new Jeep as much as I did my first one. Knowing that I can rely on Randall to provide good service when I need it. More

Quick sale Overall good experience. Pretty quick and simple. Truck was clean externally visible to eye but you can tell alot was missed on under carriage. For a Overall good experience. Pretty quick and simple. Truck was clean externally visible to eye but you can tell alot was missed on under carriage. For a 2015 pretty dirty underneath. Sales guy was helpful and courteous. I dont like that trade is taken off back end of deal where taxes are assessed on final price Not consumer friendly. Had I seen first I would have told finance guy to adjust. More

Homerun Stopped in to look for wife's Christmas Present..Chris Pratt came out and noticed my son's baseball cap and we talked about baseball/softball for abou Stopped in to look for wife's Christmas Present..Chris Pratt came out and noticed my son's baseball cap and we talked about baseball/softball for about 15 minutes. Asked what I was interested in and what I was looking to spend.. introduced me to Rudy Salaiz (another great guy)..took my info and informed him I had some errands to run just call when he heard something. 20 min later Chris called and said it's done u can come pick her up. Best experience to date.. no pressure, did not try to keep me there till paperwork was done..no hassle. Great group to work with..will definitely be back..if u need a new ride I would definitely recommend this group!! Just be ready..not a lot of car talk..which for me was the deal maker.. Thanks Chris and good luck with your son's baseball! More

Randal Dodge in Henderson, Tx is so amazing!! Chris helped me with my vehicle it was fast! A great experience for sure and I can’t thank them enough!! in Henderson, Tx is so amazing!! Chris helped me with my vehicle it was fast! A great experience for sure and I can’t thank them enough!! More

Very good service. I really found their service convenient and fast. I left happy and didn't have issues getting what I came for. They were very helpful and informing. I really found their service convenient and fast. I left happy and didn't have issues getting what I came for. They were very helpful and informing. More

Chris Pratt was great. Answers all of our questions. Great dealership. Our salesman Chris Pratt was very patient and knowledgeable answered all of our questions. Would highly recommend him and the dea Great dealership. Our salesman Chris Pratt was very patient and knowledgeable answered all of our questions. Would highly recommend him and the dealership. Thank so much More

White glove treatment Mark, Derrick and his team helped us find a jeep for my son. They sourced a vehicle with our specifications, took it into inventory, and oufitted it Mark, Derrick and his team helped us find a jeep for my son. They sourced a vehicle with our specifications, took it into inventory, and oufitted it with some goodies. The process was painless and fun since we got exactly the vehicle we wanted. What a great experience ! More