Ramsey Subaru of Des Moines

easy set up and fast service Clean and comfortable waiting area although the door wasn't obvious to my wife and she wound up in the wrong waiting area for awhile before we connect Clean and comfortable waiting area although the door wasn't obvious to my wife and she wound up in the wrong waiting area for awhile before we connected. I don't think that there is a sign on "the grey door" the identifies that it is to the customer waiting area, or at least it wasn't obvious if so. Service was quicker than promised which is always good. Thanks for not pressing to get additional work done beyond what was asked for. Thanks for the free wash. More

The xxxxed up my car and nor it won’t start Brought my working car there twice for recalls, after that my car stalled before leaving the property, Cory wolford cut me off multiple times while I Brought my working car there twice for recalls, after that my car stalled before leaving the property, Cory wolford cut me off multiple times while I was trying to ask questions. More

Excellent dealer! Our salesman that was very knowledgeable kind and eager to answer any questions we might have and go over everything about the Outback. Looking forwar Our salesman that was very knowledgeable kind and eager to answer any questions we might have and go over everything about the Outback. Looking forward to buying a second Outback in the near future. More

Expect Excellence! I tested the "No appointment necessary" for routine oil change and found service rep happy to volunteer tire rotation, cabin filter change and 24-pt c I tested the "No appointment necessary" for routine oil change and found service rep happy to volunteer tire rotation, cabin filter change and 24-pt check as part of our contract. When I asked about updating the GPS map, it was taken care of and he volunteered that another free update could be completed before next August. As a side benefit, we appreciated being able to recycle our collection of used Keurig pods! More

Awesome customer service Best car buying experience we’ve had. All the employees are super helpful. Not a single one pressured us & they made sure to go over all options in gr Best car buying experience we’ve had. All the employees are super helpful. Not a single one pressured us & they made sure to go over all options in great detail so we could make our decision. If you are looking for a new vehicle, make Ramsey your first stop! More

Not so happy this time I wasn't told that the work was going to take more than 2 1/2 hours. I had my 92 year old mom with me so it wasn't the easiest time with her along. It I wasn't told that the work was going to take more than 2 1/2 hours. I had my 92 year old mom with me so it wasn't the easiest time with her along. It seems odd to me that I get 4 confirmations that I'm coming to my appointment time but I couldn't get one person to let me know that the job was going to be all morning. The sales person was very apologetic and refunded me $30 as well. I just hope I never have to sit in the coffee shop that long again wondering what was going on. More

Everything done in one day I knew I needed brakes and tires. Asked to have battery and lights checked. Everything was serviced in one day. Had a coupon which did not get applied I knew I needed brakes and tires. Asked to have battery and lights checked. Everything was serviced in one day. Had a coupon which did not get applied but called and will be used for next oil change More

Routine maintenance I scheduled my appointment the day I requested. Everyone was very attentive and professional. They got me in and out. Very happy with the service. I scheduled my appointment the day I requested. Everyone was very attentive and professional. They got me in and out. Very happy with the service. More

Love the wait option but pre-planning may be a value-add. I scheduled my service online (also love that option). I noted four things in the notes. 30,000 mile check-up A s pre-planning may be a value-add. I scheduled my service online (also love that option). I noted four things in the notes. 30,000 mile check-up A sensitive tire pressure warning A dome light that didn't work 4 new tires I was surprised that I didn't receive any contact with a 4-item list. Great customer service would have acknowledged something beyond standard maintenance and a longer wait time. When I got there, the scheduled work was the standard 30,000 mile check-up. I had to reiterate my request. The tire pressure warning and dome light were easy - educate me, the owner. The 4 new tires was going to extend the wait time to approximately two hours. On this day, it was not a problem for me but on other days, the extended wait may have been a problem. I have to think that this was also a scheduling issue for your team and would have put them behind when my service turned into extended time. Compared to other dealer services, the Ramsey experience is far superior. I would consider this a tweak to a process that already works pretty well. More

They tried. I had my car towed to this service and some logistical things went wrong, and I will not hold them against these. They were a respectable company to w I had my car towed to this service and some logistical things went wrong, and I will not hold them against these. They were a respectable company to work with, though they did not fix my car which is a very pertinent issue. They "repaired" a couple things that were not the issue with the car and my car is at a different service to truly be repaired. More