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Ramsey Mazda of Urbandale
Urbandale, IA
10 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 10 reviews
August 18, 2024
Salesman Brian and the finance person were refreshingly human and avoided the typical hard sell and up sell tactics. Everyone super friendly and attentive. I have bought about 20 cars in my lifetime and th human and avoided the typical hard sell and up sell tactics. Everyone super friendly and attentive. I have bought about 20 cars in my lifetime and this was one of the nicest car buying experiences that I can remember. Dealership was nicely renovated and decorated. More
by lucasinaz
Employees Worked With
Brian
May 26, 2024
Mr. Ramsey must be very proud of his prices. I tried buying a CX-30 from a saleman named Jermy but the best he could do is MSRP minus incentives. This is not a good deal. I have a benefit pricing tool f buying a CX-30 from a saleman named Jermy but the best he could do is MSRP minus incentives. This is not a good deal. I have a benefit pricing tool from work that shows "excellent price" "great price" "fair price" and "high price" Jeremy kept the price above the "high price" category with his justification of saying "There's very little to no mark-up in a Mazda." I've heard this same line from every salesman I've ever tried to buy a car from. When I realized we weren't going to make a deal, I thanked Jeremy for his time and stood up, as I reached out to shake his hand he turned his back and walked away like an upset 5 year old when they dont get their way. We're living in the information age where with a little bit of smarts and an hour of one's time you can find the information your looking for on the net. I can't believe I wasted 3/4 of my day at both Ramsey dealerships. More
by NotAfraid2Walk
Employees Worked With
Jeremy
March 28, 2024
Always prompt service and a pleasure to bring my car in for service. I wait for my car and it never takes long and everyone is so nice. Troy is awesome! And the coffee is very good. In fact, I prefer your for service. I wait for my car and it never takes long and everyone is so nice. Troy is awesome! And the coffee is very good. In fact, I prefer your coffee over Starbucks. Thank you! More
by clthurmond
Employees Worked With
Troy Sanders
February 05, 2024
I always feel very comfortable and welcomed. The staff has always been nice and courteous when I arrive and during my wait. They explain what is being done before any service takes place and alw The staff has always been nice and courteous when I arrive and during my wait. They explain what is being done before any service takes place and always sends a video of the inspection so I know what to expect. More
by c.p.
Employees Worked With
Cory's team members (I don't remember specific names), Cory Wolfrod
February 01, 2024
Great, friendly and professional staff - very helpful. Very good communication about the status of my repairs. Did not try to upsell anything and provided good feedback on recommended repairs and a timefr Very good communication about the status of my repairs. Did not try to upsell anything and provided good feedback on recommended repairs and a timeframe in which they could be done. Very clean, modern and well-kept location that is easy to find. More
by curtisbrendan
Employees Worked With
Troy Sanders, Cory Wolfrod
January 06, 2024
Everyone was professional and there was never any pressure to buy a car on the spot. Everything was explained in detail by the people I worked with. A great experience. pressure to buy a car on the spot. Everything was explained in detail by the people I worked with. A great experience. More
by rob12
Employees Worked With
Jeremy, Brian and Matt, Cory Wolfrod
January 05, 2024
Was not rushed into making a decision on a car, finding one that would suit my needs. Enjoyed working with Brad H, he explained everything about my new car to me. one that would suit my needs. Enjoyed working with Brad H, he explained everything about my new car to me. More
by Ollie95
Employees Worked With
Brad H
December 07, 2023
TLDR: Absolutely Phenomenal Experience! Exponentially Better Experience in New Building! Ask for Jeremy! Thank Me Later! The Service Guy who immediately came out and tried to help me was Exponentially Better Experience in New Building! Ask for Jeremy! Thank Me Later! The Service Guy who immediately came out and tried to help me was very nice and accommodating. He let me keep my old car parked inside, in the warmth, while he helpfully escorted me inside to find Jeremy because I needed my car officially appraised, and I mentioned how I had been e-mailing back and forth with Jeremy recently. As always, Jeremy was an absolute rockstar! Nick was awesome too! All things considered, I went in to, hopefully, get the software for my radio updated so that I could finally stream music again. Much to my chagrin, it was not updatable. I did not want to pay $1,500 to replace it on an eight-year-old car, which I drove for over seven years and put close to 120,000 miles on. So, before I knew it, my Mazda 6 was getting appraised, and Jeremy and I were swiftly crunching numbers. The entire process ran like an extremely well-oiled machine. All things considered, it was a phenomenal experience all the way around! And, I did, in fact, leave with a functioning radio… in my brand new beautiful 2024 CX-5 with the best color Mazda paint currently has available and hot pink accent stitching on my black leather seats! (Yes, I know it is actually red. Jeremy did his best to correct me, but I still see hot pink and that was how I knew that it was the perfect vehicle for me!) All in all, it was an absolute win! I was able to stream music on my way home, and I upgraded to yet another Mazda. This is the fourth new Mazda vehicle I have purchased in my lifetime. Every time, I am amazed that not everyone wants to drive Mazda exclusively. Hands down, I always love my Mazdas, and I cannot imagine ever driving anything else. When it comes time for a new Mazda or a second one when my son gets old enough to drive, I will definitely be back! I hope Jeremy and Nick and the entire amazing team are all there to help me purchase my next car too! I liked everything about my experience. I missed Lunch, so thank you for the three granola bars I ate while I minimally waited for my financing to be secured and thank you also for the two cans of complimentary Coke. I cannot wait to be back for my free oil changes. Everything was phenomenal! Trust me, I would love to tell you if it was not. My previous experiences made me vow to never return to Ramsey. Luckily, Jeremy convinced me to come in and get my old car appraised and reassured me that the new Service Team is truly wonderful these days. The Service Team hit it out of the park! It was such a 10x better experience than anything I had ever experienced before. Ramsey has completely redeemed themselves in my heart, and I cannot wait to send all my friends and family out to get their own new Mazdas! Keep doing what you are doing! The entire experience truly was phenomenal. I had low expectations going in, and my actual experience was exponentially better than any best case scenario I could have possibly envisioned prior. Eleven out of ten stars!!!! Thank You! I love the improved Ramsey! Keep up the absolute greatness, and retain those phenomenal employees! I am genuinely grateful for my most recent car purchasing experience. The new Ramsey rocks! More
by CKDrPepper
Employees Worked With
Jeremy Medeiros and Nick Jorgensen, Cory Wolfrod
