
Ramsey Mazda of Urbandale
Urbandale, IA
Filter Reviews by Keyword
By Type
Showing 12 reviews
I was met instantly as I entered the showroom by Brad, who answered all of my questions and concerns regarding the purchase of my new vehicle. Brad, together with the Ramsey team, made the transaction flo who answered all of my questions and concerns regarding the purchase of my new vehicle. Brad, together with the Ramsey team, made the transaction flow smoothly. More
Salesman Brian and the finance person were refreshingly human and avoided the typical hard sell and up sell tactics. Everyone super friendly and attentive. I have bought about 20 cars in my lifetime and th human and avoided the typical hard sell and up sell tactics. Everyone super friendly and attentive. I have bought about 20 cars in my lifetime and this was one of the nicest car buying experiences that I can remember. Dealership was nicely renovated and decorated. More
Mr. Ramsey must be very proud of his prices. I tried buying a CX-30 from a saleman named Jermy but the best he could do is MSRP minus incentives. This is not a good deal. I have a benefit pricing tool f buying a CX-30 from a saleman named Jermy but the best he could do is MSRP minus incentives. This is not a good deal. I have a benefit pricing tool from work that shows "excellent price" "great price" "fair price" and "high price" Jeremy kept the price above the "high price" category with his justification of saying "There's very little to no mark-up in a Mazda." I've heard this same line from every salesman I've ever tried to buy a car from. When I realized we weren't going to make a deal, I thanked Jeremy for his time and stood up, as I reached out to shake his hand he turned his back and walked away like an upset 5 year old when they dont get their way. We're living in the information age where with a little bit of smarts and an hour of one's time you can find the information your looking for on the net. I can't believe I wasted 3/4 of my day at both Ramsey dealerships. More
Always prompt service and a pleasure to bring my car in for service. I wait for my car and it never takes long and everyone is so nice. Troy is awesome! And the coffee is very good. In fact, I prefer your for service. I wait for my car and it never takes long and everyone is so nice. Troy is awesome! And the coffee is very good. In fact, I prefer your coffee over Starbucks. Thank you! More
I always feel very comfortable and welcomed. The staff has always been nice and courteous when I arrive and during my wait. They explain what is being done before any service takes place and alw The staff has always been nice and courteous when I arrive and during my wait. They explain what is being done before any service takes place and always sends a video of the inspection so I know what to expect. More
Great, friendly and professional staff - very helpful. Very good communication about the status of my repairs. Did not try to upsell anything and provided good feedback on recommended repairs and a timefr Very good communication about the status of my repairs. Did not try to upsell anything and provided good feedback on recommended repairs and a timeframe in which they could be done. Very clean, modern and well-kept location that is easy to find. More
Everyone was professional and there was never any pressure to buy a car on the spot. Everything was explained in detail by the people I worked with. A great experience. pressure to buy a car on the spot. Everything was explained in detail by the people I worked with. A great experience. More
Was not rushed into making a decision on a car, finding one that would suit my needs. Enjoyed working with Brad H, he explained everything about my new car to me. one that would suit my needs. Enjoyed working with Brad H, he explained everything about my new car to me. More