Ram Country Mineral Wells

Very professional but yet laid back. Really enjoyed doing business with them. They also reminded me of my appt. that I had forgotten about for my 1st oil change. Keep up the good work Really enjoyed doing business with them. They also reminded me of my appt. that I had forgotten about for my 1st oil change. Keep up the good work Ram Country. More

They were prompt and did what I asked and kept in contact with me via text. Let me know when my truck was ready to pick up with me via text. Let me know when my truck was ready to pick up More

Rob and Amira were great, they stayed late to make sure the deal was done. Definitely will buy from you guys again. the deal was done. Definitely will buy from you guys again. More

Dealer recently serviced my truck as it was storing DTC’s for engine related issues. (Truck was originally taken to the Weatherford Ram dealership but they couldn’t diagnose the issue). Ram Country’s techn for engine related issues. (Truck was originally taken to the Weatherford Ram dealership but they couldn’t diagnose the issue). Ram Country’s technician was able to resolve the issue after working with engineers from corporate Ram. The Service Advisors were very good to work with as well. My only complaints are that the Service department forgot to reinstall my engine cover and had damaged a wire connector to my PCM. More

This team was great! ! Rob was fantastic and did a great job to get me in a new jeep!! ! Rob was fantastic and did a great job to get me in a new jeep!! More

Both salesman were super nice and helpful. Looking forward to my next visit. Thanks to all. Looking forward to my next visit. Thanks to all. More

People were friendly, helpful. I went in with the intention of buying new,but bought used suiting my needs better I went in with the intention of buying new,but bought used suiting my needs better More

I hate to leave a bad review, but after everything im still not getting any help, Just continously told they are working on it... I was told in June I had been approved for a vehicle and it could be read still not getting any help, Just continously told they are working on it... I was told in June I had been approved for a vehicle and it could be ready tomorrow pretty much. Tomorrow turned into a couple days, to a couple weeks, to mid August. I was extremely grateful to them for allowing me to use a loaner vehicle during this time, but i had it so long that i had to make over 5 trips to the dealership just to keep getting another temp plate on the loaner. Constantly getting the run around, weeks of wasted time. I have been calm and cordial this whole time, had I been anyone else I personally know, I wouldn't have taken the vehicle and would've told them where they can put it. (Pardon my language).. I've now had the vehicle a couple of weeks- but rarely drive it due to some found issues (like the car hesitation and air conditioner issues to name a few - this is Texas.. I can't go anywhere in 100+ degree weather with 2 kids in a car that isn't functioning properly, especially when I JUST got it). I know it's not a brand new 2024 vehicle but I've had way older rusted out cars run better than this. I notified them within a couple days of receiving the vehicle letting them know of 1 issue I was having (with the lights), being told of course, working on it. I followed up multiple times, last time was a week ago now and I have yet to get any assistance. I had to wait 2 months for a vehicle I had never seen, drove, put my down payment on, and signed paperwork for in good faith - thinking this dealership was top of the line and I could trust in what I was receiving; just to get a vehicle that is still pending plates, inspection, repairs, and whatever else. I had already made 3 insurance payments and 1 car payment prior to even getting the car. *plates are apparently ready but I'll be damned if I spend another 2 months making multiple trips up there and continue to get the run around again and again. I guess I'm the fool anyway for being so trustworthy, but in my position I really didn't feel like I had a choice. From what ive seen, dealerships feed off of that. I would never refer anyone or at least precaution everyone. Now as my reward for being foolish, I get to continue this ridiculous battle. Lord help me. More

When having your vehicle serviced there is no communication. They don’t answer the phone or return your message. After 3 days we called the sales number who assured us someone would answer the ph communication. They don’t answer the phone or return your message. After 3 days we called the sales number who assured us someone would answer the phone only to be transferred getting voicemail mail again. Obviously, customer service is not a priority. I emailed the general manager and have yet to get a response. We finally got a call back an hour after they were closed and we were told the issue was due to short staffing. That would be understandable except we had the same issue a few months ago when we had the vehicle in for service and got the same response. I can’t believe with all of the people looking for jobs this issue hasn’t be resolved. We a looking to purchase a new vehicle, but a considering other dealership since they don’t seem concerned with serving current customers. More

I was charged $470. 00 for my engine overheating. It then overheated again on the way home after picking it up. Again my car was towed back to the dealership. A week la 00 for my engine overheating. It then overheated again on the way home after picking it up. Again my car was towed back to the dealership. A week later, I was notified that it had been repaired. This time I was charged $1500 for the repair. The car broke down again on the way home.(just 15 minutes away from the dealership). It was towed in again. A week later I was notified that they could not locate the problem. I then had to have the car towed to another dealer for repair. I am now out of pocket approximately $2000, charged by Ram County Dodge with no results to repair the issue. More