Ram Country Del Rio

We had a very awful experience here. The not-so-friendly service manager, Carlos, kept trying to charge me an extra $89 "diagnostic fee" even though I was having them do the repairs. When I came to pick up service manager, Carlos, kept trying to charge me an extra $89 "diagnostic fee" even though I was having them do the repairs. When I came to pick up the car the fee was not on the bill, so I assumed that he realized it was a bad policy because I was paying $320 for the repairs anyways. Wrong, they made the bill wrong and keep calling me asking me to come back and pay more. Like one of the other reviewers, we also found the grime all over our steering wheel from the workers too lazy to wash their hands. More

This dealership was very unprofessional from unexperienced sales force that knew nothing about the products they sell, to a very angry sales racist sales manager. I was there to buy a new toyota unexperienced sales force that knew nothing about the products they sell, to a very angry sales racist sales manager. I was there to buy a new toyota tacoma and couldn't have any of my questions answered. I spent almost all afternoon there where I believe they wasted my time. I finished up my time there by stopping by the dodge store to pick up a couple of brochures for the dodge dakota in which I was comparing the toyota. While I was on the showroom, I was shocked when I overheard the apparent manager making extremely hurtful and deliberate racial jokes concerning african americans. I was appalled. If someone would say such horrible things about another race while customers were there, what does he say when we are not. I cant believe a person like that would even work there, let alone be in charge. After I did a little snooping around I came to find out that this mans name was Larry Benton. I just want to let everyone in and around Del Rio that looks are definitely deceiving at Ram Country. Very Very unpleasant experience, and I hope all our local friends at the Border Patrol, Laughlin AFB, all Military, and Law Enforcement are made aware of this and avoid shopping there. More

As the only option in a town that severely lacks the concept of SERVICE, I can honestly say that I'd avoid these guys if at all possible. They were not exceptionally helpful with my warranty complaints concept of SERVICE, I can honestly say that I'd avoid these guys if at all possible. They were not exceptionally helpful with my warranty complaints and couldn't even put the proper weight oil, that I specifically requested, in the vehicle. In my multiple service visits, I often ended up with shop grime on my steering wheel. Basically, after the amount of money I dumped into this stealership, I've been left with a bad taste in my mouth. They don't even seem to realize that they're representing the quality of the Jeep brand...poorly at best. Luckily, my new dealer in Oklahoma "gets it." More