Ralph Honda
Rochester, NY
Filter Reviews by Keyword
By Type
Showing 494 reviews
Honest, friendly dealership, NO misleading I was in the market for two Accords for a business, I did reach out to three dealerships for an honest out the door price, Mike the sales manager was I was in the market for two Accords for a business, I did reach out to three dealerships for an honest out the door price, Mike the sales manager was able to contact me immediately with a great price the first time around... NO games. Long story short I went back recently and dealt with Chuck Markham and bought a Honda Passport, I have nothing but praise for everyone I dealt with at Ralph Honda, when Chuck delivered my vehicle he explained all the options that I was brand new to, and made the purchase that much easier. I look forward to purchasing more vehicles in the future, I have not yet dealt with the service department but from the reviews that I have read it sounds like I will have the same feeling. More
disappointment For the first time I felt not welcome to Ralph Honda, I have been a Ralph customer for a few years, Steve Pécora (service advisor) was not kind to hel For the first time I felt not welcome to Ralph Honda, I have been a Ralph customer for a few years, Steve Pécora (service advisor) was not kind to helping me, he has forgotten the words like please, sorry, thank you, and for the first time they did not do the washing of my car. When I asked Steve replied that they only wash newer vehicles. I do not doubt that Steve has a good performance in the company but that day he did not have a positive attitude to assist me. More
Great service Steve P. is a great service tech, always helpful and courteous. The service at Ralph Honda is tops. Thanks for special treatment of us and our vehicle Steve P. is a great service tech, always helpful and courteous. The service at Ralph Honda is tops. Thanks for special treatment of us and our vehicle. Gail/Steve More
Regular 45k maintenance & State inspection I have been a first time owner of a Honda Odyssey for a year now. Bought our Certified Used Odyssey one year ago. LOVE it! Elvis was our salesperson & I have been a first time owner of a Honda Odyssey for a year now. Bought our Certified Used Odyssey one year ago. LOVE it! Elvis was our salesperson & he was wonderful to deal with. The service appointments have been easy to schedule & on time always. Steve is always kind & attentive to my questions/concerns. The waiting area is accommodating. Once, there was a miscommunication between myself & Elvis while our Odyssey was having an installation done & he/they took care of that & also delivered my vehicle right to me bc I was not able to get there. I figured they’d send the shuttle but no, they brought my Van to me! EVERYONE is polite to deal with. Thank you Ralph Honda!! KateW More
In and out Pat is very friendly and makes sure you understand what type of service you are getting.Pat also made sure I had a ride home. Pat is very friendly and makes sure you understand what type of service you are getting.Pat also made sure I had a ride home. More
Excellent Service! I have always been satisfied with the service they have provided on my Honda. The waiting area is comfortable and snacks are provided. But, most impor I have always been satisfied with the service they have provided on my Honda. The waiting area is comfortable and snacks are provided. But, most importantly, the service quality is excellent. More
Friendly service people The service was great and the people did not try to sell me something I did not need. Everyone was friendly and very very nice. The service was great and the people did not try to sell me something I did not need. Everyone was friendly and very very nice. More
Great car leasing experience! I highly recommend Ralph Honda and Joe P. for making my leasing experience easy and delightful.! I will definitely be back! Thank you very much!! I highly recommend Ralph Honda and Joe P. for making my leasing experience easy and delightful.! I will definitely be back! Thank you very much!! More
Very pleased with customer service I’ve chosen to come to the dealership for my oil changes because the price is reasonable, the customer service is excellent, no pressure but informati I’ve chosen to come to the dealership for my oil changes because the price is reasonable, the customer service is excellent, no pressure but informative decision making, and they have a punch card for frequency. More
It was a pleasure! It was a pleasure buying my 2019 Pilot from Ralph Honda! I found all the individuals I dealt with to be courteous and helpful, and I felt no sense of It was a pleasure buying my 2019 Pilot from Ralph Honda! I found all the individuals I dealt with to be courteous and helpful, and I felt no sense of pressure as we entered into a deal. Kudos to Joe Lighthouse, who was my sales representative and who was not only personable, but particularly knowledgeable about the features of the car. I have actually gotten to know Joe on a bit more of a personal as well as a professional level in my dealings with him. I can't say enough about his willingness to give me his time both as I considered my purchase and after the sale. I have returned to the dealership to have service completed and to get clarification surrounding the car's many electronic features, and Joe has been extremely helpful. Building relationships is everything in business, and I really perceived these folks to be genuine and professional in the interactions ... not only with me, but with one another in the exchanges I observed. Finally, I would like to complement my sales manager Michael Morril for all his assistance before and after my purchase. More