Ralph Honda

Excellent service of first oil change. The service was very good. It was beyond oil change, it involved car wash which I never expected. The service employees were very courteous overall. The service was very good. It was beyond oil change, it involved car wash which I never expected. The service employees were very courteous overall. More

Linda is awesome!! I like when I schedule with Linda!! She is very personable! I went there for my oil change and she noticed my inspection was due in 3 weeks. So inste I like when I schedule with Linda!! She is very personable! I went there for my oil change and she noticed my inspection was due in 3 weeks. So instead of driving back, I live in Webster,she suggested having it done now. I agreed! She always looks out for the customer!! Linda is the best!! More

new purchase The attention given and the engagement Dave showed me was impressive. Every question answered. Dave was able to fully explain the options on the new The attention given and the engagement Dave showed me was impressive. Every question answered. Dave was able to fully explain the options on the new CRV and gave me a great price - making it feel fair and reasonable. There was no pressure from Jim for the financing and options. I ended up coming back the same day to pick up my new car - quick and easy, professional and very customer focused. More

Second lease Salesman Joe Lighthouse is very easy to work with. I am very happy with the vehicles I have leased and the service department. Definitely recommend th Salesman Joe Lighthouse is very easy to work with. I am very happy with the vehicles I have leased and the service department. Definitely recommend this dealership. More

New purchase Another great experience with Ralph Honda. Sean and Elvis were professional, efficient, and customer focused throughout the process. We love our new Another great experience with Ralph Honda. Sean and Elvis were professional, efficient, and customer focused throughout the process. We love our new Civic! Thank you. More

Great experience! This is my third Honda at Ralph. I have always worked with Dave Moffatt. He is knowledgable, professional, and easy going. I purchased a certified pre This is my third Honda at Ralph. I have always worked with Dave Moffatt. He is knowledgable, professional, and easy going. I purchased a certified preowned Pilot. I am really pleased so far. Dave walked me through the whole process. Love driving the car. I hope to bring it to Ralph for service if it is not too expensive. More

Recall replacement I got an appointment within a week of receiving the notice. The work was done in less than the estimated time. The people I dealt with were extremely I got an appointment within a week of receiving the notice. The work was done in less than the estimated time. The people I dealt with were extremely professional and cheerful. The waiting room was pleasant. The coffee was hot. What ore could I ask for? More

AWESOME! Have been to many car dealers over the past 60+ years ------ this has been the best experience ever. No pressure (Thank you!!!). Very professional & Have been to many car dealers over the past 60+ years ------ this has been the best experience ever. No pressure (Thank you!!!). Very professional & know the vehicles. There are other dealers in the area that I just walked away --- so much pressure !!!! All at dealership were friendly and helpful helping me make the correct choice on a vehicle ----- did a lease on HRV-SPORT & love it. Thank you Ralph Honda for caring about what I needed & wanted. Love my HRV!!!!!! More

Didn't listen -seemed like rip-off artists I went in because of a critical airbag recall, and while I was there I decided to have them do my inspection AND asked them to look at possibly fixing I went in because of a critical airbag recall, and while I was there I decided to have them do my inspection AND asked them to look at possibly fixing a hole in the inlet to my radiator. I pointed out the hole location, which I had already found when trying to recharge my AC system, and specifically asked them to see if they could fix it without replacing the whole AC unit. I was quoted $1600 total, and told that there were all sorts of other things wrong (which my normal garage had never noticed?!?). I declined having that work done and instead wanted to only pay what I had to for the inspection, and an oil change. It was STILL over 200 bucks... I looked at the charges and they charged me for an AC diagnostic ($115 I think) and said I needed new windshield wipers because they were "streaky"...It had rained the day before - I saw no streaks. I tried to get the diagnostic charge removed since I had specifically pointed out where the leak was and had asked if they could repair that specific hole. They refused. Not the first time I've felt like they were trying to take advantage of me there. I'll deal with my AC not working for now and will have my normal garage fix it. Then when I left, I noticed a NEW noise...hooray! Then I got home, and notice they didn't reset my oil life indicator. I called and they tried to have me return to have them do it. (Yeah right- not going back...just drove a half hour home!) Oh yeah, and I had to spend about an hour there on both visits... once at drop-off and once at pick-up. I for one won't be going back to Ralph. More

Great customer service!! As a first time buyer I was very satisfied with the service. Grace did an amazing job explaining the details of the car. She was helpful, friendly and As a first time buyer I was very satisfied with the service. Grace did an amazing job explaining the details of the car. She was helpful, friendly and very understanding. I would highly recommend her to friends and family. More