Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ralph Honda
Rochester, NY
494 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 494 reviews
October 23, 2023
Greatly satisfied with Joe Lighthouse and Mike Morrill from Ralph Honda. I bought a new car and traded in my old one at Ralph earlier this month. I knew what I was looking for, and Mike and Joe took care from Ralph Honda. I bought a new car and traded in my old one at Ralph earlier this month. I knew what I was looking for, and Mike and Joe took care of it wonderfully. Mike was my initial contact, and unlike most of the several dozen other dealerships that had responded to my initial query, Mike responded about the vehicle I wanted, rather than a potential trade-in right off the bat. Mike was proactive and changed the color of a vehicle on an order form he was just about to send out just before he spoke to me. Excellent quoted price, especially for what I wanted, and he and Joe stuck with that price through to the end. Joe was very knowledgeable about my incoming vehicle. He answered all my questions thoroughly. When it came time to visit the dealership when my car had arrived, they didn't try to sneak in anything I didn't ask for. In the end, I drove off the lot with exactly what I had wanted at the great price initially quoted. After dealing with a lot of disappointing dealerships, I can confidently say that Ralph Honda was a relief. I'm recommending Ralph Honda, and Mike and Joe to all of my friends, family, and coworkers. More
by SI
Employees Worked With
Mike Morrill, Joe Lighthouse
October 20, 2023
Appointments available at times requested, waiting times during service are reasonable/good, thorough explanation of work to be done/work needed is always given, courteous and friendly staff, very nice wait during service are reasonable/good, thorough explanation of work to be done/work needed is always given, courteous and friendly staff, very nice waiting area/accommodations. More
by Carolyn
Employees Worked With
Les Eccleston
October 17, 2023
Ralph Honda Service Dept was able to get my car in when a problem arose even though I didn’t have an appointment. They found the problem and , as soon as the part arrived, we’re able to complete the repair u problem arose even though I didn’t have an appointment. They found the problem and , as soon as the part arrived, we’re able to complete the repair under the Honda warranty. Very satisfied! More
by KDM
Employees Worked With
Steven Pecora
October 16, 2023
Linda was excellent! She explained everything in detail and was an absolute joy to work with. I can't wait to do more business with Ralph Honda. They far exceeded my exp She explained everything in detail and was an absolute joy to work with. I can't wait to do more business with Ralph Honda. They far exceeded my expectations! More
by acefrey80
Employees Worked With
Linda
September 28, 2023
Had a great experience at Ralph Honda. Dave was an amazing sales person and helped me find the perfect car. I’m very happy with my HR-V. Dave was an amazing sales person and helped me find the perfect car. I’m very happy with my HR-V. More
by SLS35
Employees Worked With
Dave Moffett
September 28, 2023
Ralph has been the BEST dealership I've been associated with ever!. I'm 86 years old and have been through a lot of cars, always new, and through several dealerships. None compare w the courtesy and hones with ever!. I'm 86 years old and have been through a lot of cars, always new, and through several dealerships. None compare w the courtesy and honesty I've experienced w Ralph. In particular I want to praise Elvis Pagan, the salesman who has always offered me a "good deal" and would promptly answer any phone inquiries I may have had. He goes out of his way to be of service as in my recent car lease. We negotiated a deal in Rochester but I moved before the car was available. When the car arrived at the dealership Elvis drove it to my door at my new location --170 miles away! Whenever I had service w my previous Hondas I was always confident that I was in good hands while I waited in Ralph's very pleasant waiting area. I'm really going to miss having my car serviced at Ralph. More
by OldLady
Employees Worked With
Elvis Pagan
September 27, 2023
Everyone was very friendly and helpful with my service visit! Great staff and hours! Will definitely be going back for my future service visits. visit! Great staff and hours! Will definitely be going back for my future service visits. More
by jdbuckingham3
Employees Worked With
Steve Pecora, Dave Moffett
